Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,284 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my Orla Kiely bag on line and i had no problems on your web site and it was delivered so quickly ...what a service ...I will be shopping in the Kilkenny Shop again soon”

Helpful Report

Posted 2 years ago

Hi Sandy, Thank you for the review, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Goods received were defective. The thread on one of the corners of the throw was frayed and the item was returned to Kilkenny Shop in Stillorgan.”

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Posted 2 years ago

Good afternoon, Thank you for your review. I'm sorry to hear that your item was damaged, I will of course pass this feedback on, and I hope you got looked after in Stillorgan store. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest regards, Alisha

Posted 2 years ago

“Fantastic service, have recommended to friends.”

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Posted 2 years ago

Hey Anne, I am delighted that you are happy with the service received, It's also great to get such wonderful feedback on the service received from us hear at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“Great communication with company. Shipped and delivered in good time.”

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Posted 2 years ago

Hi Mandy, Thank you for taking the time and leaving us here at Kilkenny with such a fantastic review, It's also great to get such wonderful feedback on the service received from us hear at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“Bought this online as a gift. Quick delivery and very well packaged. Very impressed.”

Helpful Report

Posted 2 years ago

Hi Carol, I am delighted that you are happy with your order, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“I purchased what I thought was a Castle Arch green vase ( for a person whose favourite colour is green ) as a gift to send abroad. The vase turned out to be blue, nothing like the picture advertised. I emailed the shop and got nowhere. I was told I could return it but this was not an option as it was a gift and also sent abroad so impossible to return. I was also very annoyed that I wrote a gift message as instructed and this was not included with the vase and in fact the price sticker was still on the vase when it arrived. Totally unacceptable from an upmarket shop. Needless to say I won't be ordering online from Kilkenny Design any time soon.”

Helpful Report

Posted 2 years ago

Hi Helena, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. Again, we are truly sorry. Kindest Regards, Alisha

Posted 2 years ago

“I love this jumper it's unusual with the side zips and the colour is fabulous”

Helpful Report

Posted 2 years ago

Hey there, We are thrilled you love your purchase, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 2 years ago

“My vase was purchased as a replacement to one that I had broken and it looks just like the original. It arrived promptly and was packaged so well, there was no way anyone could have broken it in transit. The price was great as is the quality. Would definitely look to ordering again”

Helpful Report

Posted 2 years ago

Hi there. Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“I waited approx 3 weeks, got no response, when I eventually made contact a gentleman said he could see my order and it is still in the store, I asked him to please dispatch it to me, he didn't,totally disappointed, never again,”

Helpful Report

Posted 2 years ago

Hi Nora, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I can see my colleague refunded you for your purchase, Again, I am extremely sorry about this. Kindest Regards, Alisha

Posted 2 years ago

“Excellent service . Product received in secure packaging and in good condition. Will use company for future purchases.”

Helpful Report

Posted 2 years ago

Hey Geoff, Thank you for your review, it's really appreciated. We are delighted that you are happy with your purchase, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“While vacationing in France I discovered the fragrance of Max Benjamin Pink Peony diffuser. …the beautiful guest house we stayed in smelled like a garden! After returning home to the United States I located it online being sold at the Kilkenny Shop in Ireland…ordering from them online was clear and easy. They communicated with me at every step of ordering and my well packaged fragrance package arrived quickly. Now I am reminded of my vacation every day! Thank you Kilkenny Shop! P.S. I did some browsing in their online store and I will be returning soon for more authentic Irish gifts.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for taking the time and leaving us such an amazing review here at Kilkenny, We are thrilled that you love your Max Benjamin diffuser, it's such a beautiful scent. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“No issues with the purchase, but any way to reduce the amount of packaging or use more sustainable packaging in shipping?”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. We are working on improving this and will be sure to pass this feedback on, we appreciate you taking the time to bring this to our attention. We would like to thank you for your custom, and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Great products at decent prices and fast shipping to the USA - thank you!”

Helpful Report

Posted 2 years ago

Hi Emer, We are delighted to receive your review, Thank you for taking the time, we really appreciate it. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Never have a problem always very good service”

Helpful Report

Posted 2 years ago

Hi Margaret, I'm glad to hear that you always had a positive experience here with us, We appreciate you taking the time to leave such a great review. I will be sure to pass this on to our teams, We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Very, very helpful and supportive experience. The jewellery I bought was for a very special celebration and the gifts were warmly received and worn to the event itself. I’m so grateful for the extensive assistance and patience of Cian in Customer Service for multiple contacts to resolve my queries. Secure, quick delivery. A very positive experience that would make me return to the Kilkenny Shop rather than elsewhere. Many thanks.”

Helpful Report

Posted 2 years ago

Hi Laura, I'm delighted to hear that you had such a great experience here with us, we really appreciate you taking time to leave us such an amazing review. We are thrilled that the jewellery was such a success and that you were happy with the service you received from Cian. It's always great to get such wonderful feedback, I will assure you I will pass on your lovely words to Cian. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Please stop emailing me”

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Posted 2 years ago

“I’m very happy with my purchases and the packaging of each item. My delivery was very quick too.”

Helpful Report

Posted 2 years ago

Hi Joan, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your purchases and our service. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Easy to navigate the website, quick delivery and delighted with my hat & gloves!!”

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Posted 2 years ago

Hi Riona, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our service and your purchases! Thank you for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“The decanter set was a birthday gift for my husband and he loved it! it's a beautiful set!!”

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Posted 2 years ago

Hi Leslie, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you both love the decanter set. Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Still awaiting delivery!”

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Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,284 reviews