Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,371 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Quick delivery. No problems whatsoever”

Helpful Report

Posted 1 year ago

Hi Trudy, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Kilkenny in Nassau Street is one of my favourite shops. Very disappointed when I visited its new restaurant during the week. Instead of the buzzing bright cherrie restaurant is now the new dark restaurant which to my absolute disappointment no longer does loose tea. It’s now loose tea in nylon sack. I’m not opposed to change but I won’t be regular visitor anymore 😢”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience at our new restaurant in Kilkenny Design on Nassau Street. We truly appreciate your support as one of our favorite shop's regular visitors and we apologize for the disappointment you encountered during your visit. We understand how the change from a buzzing, bright cherrie restaurant to a dark atmosphere might have caused disheartenment. We value your feedback regarding the loose tea as well, and we sincerely apologize for the switch to loose tea in nylon sacks, which does not meet your expectations. Please know that we greatly value your patronage and your feedback helps us improve our offerings and service. We would love to hear more about how we can make things better for you in the future. Your satisfaction is our utmost priority, and we are committed to ensuring that your next visit will exceed your expectations. Once again, thank you for bringing these concerns to our attention. We are grateful for your loyalty and hope to have the opportunity to regain your trust and welcome you back as a regular visitor. Warmest regards, Kilkenny Design Management Team

Posted 1 year ago

“I am always able to find a lovely gift there. The Newbridge Silver picture frames are an exceptional value and make wonderful gifts. The textiles are beautiful as are the Nicholas Mosse pieces. Salespeople on the store or telephone are very helpful. I”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your kind words and are thrilled to hear that you always find lovely gifts at our store. We completely agree, the Newbridge Silver picture frames are indeed exceptional value and make for truly wonderful gifts. We're delighted that you find our textiles beautiful, along with the Nicholas Mosse pieces. We take great pride in curating a wide range of high-quality products for our valued customers like you. Moreover, we are glad to hear that our salespeople, whether in-store or over the telephone, have been helpful to you. Providing outstanding customer service is a top priority for us, and it's always heartening to receive feedback like yours. Once again, thank you for your support and for taking the time to share your positive experience. We can't wait to welcome you back to Kilkenny Design for your next shopping venture. Warm regards, Kilkenny Design Team!!

Posted 1 year ago

“Fast delivery, great price, good quality product...”

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Posted 1 year ago

Hi Mary, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“excellent wool, beautifull, warm...”

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Posted 1 year ago

Hi Tatjana, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I’m happy with the purchase i have made. The delivery was on time and the staff was very helpful too.”

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Posted 1 year ago

Thank you so much for giving Kilkenny Design a 5 star rating! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. We are also glad to know that our delivery was timely and that our staff was helpful during your experience. We value your satisfaction and hope to serve you again in the future.

Posted 1 year ago

“Customer care is always excellent. Shopping online is easy and always improving. Order was delivered with care in a few days and quality is so good!”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are delighted to know that our customer care has met your expectations and that you found shopping online easy and convenient. Also, we are continuously working to improve our online shopping experience to provide the best service possible. It is truly delightful to hear that your order was delivered promptly and with care. We take great pride in ensuring that our products reach our valued customers in perfect condition. Moreover, we are thrilled that you found the quality of our items to be exceptional. Providing high-quality products is of utmost importance to us, and it's great to know that we have met your expectations. Thank you once again for taking the time to leave such a wonderful review. We appreciate your support and hope to serve you again in the future. Should you require any further assistance, our customer care team is always here to help. Best regards, Kilkenny Design Team!!

Posted 1 year ago

“please dont add people to mailing lists when they dont consent to this”

Helpful Report

Posted 1 year ago

Hi Jenny, I hope you are well. To receive Marketing emails you would have to opt in for this potion to receive these. If you no longer wish to receive these you can just unsubscribe by clicking this in one of the emails received. If there is anything else we can help with please email info@kilkennygroup.com Thanks, Laura

Posted 1 year ago

“The two pairs of earrings I ordered totaled to about 150 euros and they were not worth the money in the slightest. The first pair, tear drop shaped gold plated earrings, are hollow around the back - the photos and description made them appear to be a fully solid tear drop. The second pair, silver linked chain earrings look very cheap in person, I expected them to be of much higher quality and be sterling silver, the earrings quite literally look and feel like plastic. I won't wear them out. It's very disappointing as I've loved jewlery from Kilkenny in the past but these were both huge misses and due to their return policy I was out 150 euros, not able to return them.”

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Posted 1 year ago

“I bought a bracelet online, the product was fine but it was presented in a cheap nylon tie bag and paper bag with frayed ties. Not great for a gift. It was just over 50e I think that deserves better wrapping”

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Posted 1 year ago

“Excellent service 👏 thanks 🙂”

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Posted 1 year ago

Thank you so much, Patricia, for giving Kilkenny Design a wonderful 5-star rating. We truly appreciate your kind words and support. Your review means a lot to us! We are thrilled to hear that you had an excellent experience and received top-notch service. Thanks for choosing Kilkenny Design, and we hope to have the pleasure of serving you again soon. 😊👏

Posted 1 year ago

“The item I ordered online wasn't true to colour from the ad I saw it on. I checked with my local Kilkenny Shop if I could return it to them. They took the item back, no fuss or bother whatsoever. Fantastic staff and service!”

Helpful Report

Posted 1 year ago

Dear Siobhan, Thank you so much for your glowing 5-star review of Kilkenny Design! We are absolutely thrilled to hear that you had a fantastic experience with our staff and service. We understand how important it is for our customers to receive products that match their expectations. We apologize for any inconvenience caused by the item not being true to color as advertised. However, we are delighted that our local Kilkenny Shop was able to assist you by accepting the return of the item without any hassle or fuss. At Kilkenny Design, customer satisfaction is our top priority, and we are always striving to provide the best experience possible. Your positive feedback motivates us to continue delivering exceptional service to all our valued customers. Thank you once again for choosing Kilkenny Design, and we look forward to serving you again in the future! Best regards, Kilkenny Design Team.

Posted 1 year ago

“I was actually appalled at your customer service. I received an item damaged,’. Customer service was shocking to say the least despite numerous emails as you cannot get to talk to anyone. I ended up cancelling the item and buying it elsewhere. It was Kilkenny designs fault the item was damaged and couldn’t care less or try to help in any way. Therefore I will NEVER buy anything there again”

Helpful Report

Posted 1 year ago

“Great variety of products and a good place to go when looking for special gifts which will stand the test of time.”

Helpful Report

Posted 1 year ago

Hi Josie, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Quality of item good but gift bag sent with it was too small”

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Posted 1 year ago

“Excellent service. I had a problem at Christmas with a delivery and they dealt with it and refunded me. I was very impressed.”

Helpful Report

Posted 1 year ago

Dear Gillian, Thank you so much for your excellent 5-star rating of Kilkenny Design! We truly appreciate your support and for taking the time to share your experience. We want to especially thank you for being a loyal customer and for your understanding. Providing excellent customer service is our top priority, and we are glad to hear that we were able to resolve your delivery issue and provide you with a refund. Your satisfaction means everything to us, and we are delighted to know that we left a positive impression. Once again, thank you for your kind words and for choosing Kilkenny Design. We look forward to serving you again soon! Warm regards, Kilkenny Design Team.

Posted 1 year ago

“Superb product well packed for delivery”

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Posted 1 year ago

Hi Colette, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“The wine decanter arrived and the spout was broken off”

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Posted 1 year ago

“The blanket is very pretty and soft. I didn't like how the blanket was just put in a box. The blanket was not wrapped in plastic or paper. It was a wool blanket put in a corrated cardboard box, that's it.”

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Posted 1 year ago

“Kilkenny Design sell quality items at reasonable "sale" prices. However some items although they are of good quality do seem to be expensive when "not" on sale !”

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Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,371 reviews