Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

“The staff are so helpfull and professional its a joy to shop with you. Occasionally I shop online but mostly visit the Nassau St store. Keep up the great work 👍”

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Posted 1 year ago

“All items received in perfect condition and arrived when promised.”

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Posted 1 year ago

“Products were exactly as advertised on website and delivery was good.”

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Posted 1 year ago

“Excellent customer service. We ordered mugs online and one was chipped when it arrived - damaged in the post. We contacted Kilkenny Design and they had a replacement out to us very quickly. We will definitely be buying them them again.”

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Posted 1 year ago

“Kilkenny shop is fantastic. Excellent value for money. The way my products were so carefully wrapped was amazing”

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Posted 1 year ago

“The Kilkenny Shop used to be one of the top quality shops in Dublin but sadly the quality of the goods has deteriorated apart from the new designers Lennen and ? (Their garments are first class). I purchased a jacket on line recently but when it arrived it was of poor quality, badly cut with no shape and it didn't fit. I ordered the correct size but what arrived was not as described in the advert. I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.95 Euros. This should have been refunded as the goods were "not fit for purpose". I then went looking for a fleece that was advertised on the website only to find inferior quality once again. Most of the fleeces had a note pinned to them saying "returned unwanted". These notes speak for themselves. The staff however are still first class and go out of their way for the customers. It is the quality of most of the goods that has deteriorated. It used to be my usual shopping place but not any more.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave your review with us. Upon looking into this I can see our team have been in contact with you and the Regatta jacket was returned in store, the delivery charge would not be refunded unless there was a fault with the jacket. The team in store have advised that there are no notes left on the fleeces in store, If you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Thanks, Laura

Posted 1 year ago

“Lovely variety. Pleasant staff”

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Posted 1 year ago

“Fabulous quality as always, ordered and received within the week. Mighty service”

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Posted 1 year ago

“Good company to do business with”

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Posted 1 year ago

“The shop was very well stocked and the staff most helpful and courteous. Definitely recommend it to my fsmily and friends”

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Posted 1 year ago

“I bought a coat online and it was the wrong size. I took it back to the kilkenny shop and there was no problem with changing it for a different size. The staff were very helpful and friendly.”

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Posted 1 year ago

“Good range of products and efficient service”

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Posted 1 year ago

“Very efficient shop to purchase in line. Items very well packaged and arrived fully in tact. Many thanks.”

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Posted 1 year ago

Dear Caroline, Thank you so much for your 4-star rating and positive feedback about your experience with Kilkenny Design. We greatly appreciate your kind words and are thrilled to hear that you found our shop efficient for online purchases. We take pride in ensuring that items are meticulously packaged to ensure they arrive fully intact. Your satisfaction means a lot to us, and we are grateful for your support. Should you need anything else or have any further feedback, please don't hesitate to reach out to us. Many thanks again for choosing Kilkenny Design! Best regards, Kilkenny Design Team

Posted 1 year ago

“I am very satisfied - I will order again”

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Posted 1 year ago

Dear Lisa, Thank you so much for giving Kilkenny Design a fantastic 5-star rating! We truly appreciate your kind words and are absolutely thrilled to hear that you are very satisfied with your experience. We pride ourselves in providing exceptional products and top-notch service to all our valued customers, like yourself. Your feedback means the world to us and serves as great motivation for our team to continue delivering excellence. We are delighted to hear that you will be ordering from us again! Rest assured, we will make sure to meet and exceed your expectations once more. Please do not hesitate to reach out to us if you need any assistance or have any special requests. Thank you once again for choosing Kilkenny Design. We look forward to serving you in the future! Warm regards, Kilkenny Design team

Posted 1 year ago

“Very happy with everything 😀”

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Posted 1 year ago

Dear Catherine, Thank you so much for your 5-star rating of Kilkenny Design! We truly appreciate your kind words and are thrilled to hear that you are very happy with everything 😀 Your support as a loyal customer means the world to us, and we are committed to continuing to provide you with exceptional products and service. Once again, thank you for your wonderful review. We look forward to serving you again soon! Warmest regards, Kilkenny Design Team

Posted 1 year ago

“Excellent, promp service”

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Posted 1 year ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“The Kilkenny Shop was always the flagship clothes shop in Ireland. However this current sale is chock full of rubbish! I bought a jacket on line allegedly made by Regatta" the well known good quality clothes retailers. However, the jacket I bought was poor quality, badly cut and didn't fit properly. It was clearly made by the company that lease the Regatta name for a fee and produce shoddy clothes. It was not a true Regatta jacket. I went into the Kilkenny Shop today to return the jacket but found that I was responsible for the 5.95 Euros postage. They should have refunded that as the goods were not "fit for purpose". That is grossly unfair as the garment was not up to standard. I wanted to buy a Fleecy advertised on your sale email and when I saw the goods in question I was shocked at the poor quality. Most of the goods on the Regatta rail had notes attached to them which said "Unwanted, returned". Clearly I was not the only customer to be disappointed in your January sale in the Kilkenny Shop. I WILL NEVER EVER EVER AGAIN BUY ANTHING ON LINE FROM THE KILKENNY SHOP. If I can't see the goods beforehand I will not buy them. This current sale has let the Kilkenny Shop down badly. I buy clothes on line from Dunne's Stores, their upmarket store, and they are always top quality. The same with M & S. The Kilkenny Shop had a great reputation and it was the place I always got quality in the past. What was in there this morning was not quality!”

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Posted 1 year ago

Hi Adrienne, I hope you are well. Thank you for taking the time to leave your review on the Regatta jacket you received and im sorry this was not to your liking. I can fully confirm that all our Regatta brand clothing is from the supplier Regatta. In regard to our returns policy returns are free to return in store, If there are any issues with items received we would of course refund the initial delivery fee. If this is an item to be returned as it was not to your liking then we would not process a refund of the initial delivery fee. If you would like to discuss this further please email into info@kilkennygroup.com Thank you, Laura

Posted 1 year ago

“Great service ! Fast delivery! Great quality products . Thank you Kilkenny”

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Posted 1 year ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Great product and excellent customer service. Clear tracking information provided to keep track of the shipping status.”

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Posted 1 year ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Absolutely love it! Would order again!”

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Posted 1 year ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Kilkenny Design Reviews