Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,370 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every product I buy from here is delivered and wrapped as if I bought it in person. Prompt delivery, great customer service”

Helpful Report

Posted 1 year ago

Dear Martina, Thank you so much for your outstanding 5-star rating of Kilkenny Design! We are incredibly grateful for your continuous support and loyalty. We are delighted to hear that every product you purchase from us is delivered and wrapped with as much care and attention. Our team takes great pride in ensuring prompt delivery and providing top-notch customer service. Thank you again for your amazing review! Best regards, Kilkenny Design Team.

Posted 1 year ago

“I am happy,Thanks”

Helpful Report

Posted 1 year ago

“Kilkenny shop always helpful and good quality”

Helpful Report

Posted 1 year ago

Dear Pam, Thank you very much for your glowing 4-star review of Kilkenny Design! We appreciate your kind words and are thrilled to hear that our shop has always been helpful to you and that you appreciate the quality of our products. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. Thank you again, and we look forward to serving you for many more years to come! Best regards, Kilkenny Design Team.

Posted 1 year ago

“Broken glass in my set of crystal delivered. No Customer Support available at the weekend.”

Helpful Report

Posted 1 year ago

Hi Edel, Thank you so much for taking the time to share your feedback on your recent experience with Kilkenny Design. We truly appreciate your input and are sorry to hear about the issues you encountered with your delivery. We deeply apologize for the inconvenience caused by the broken glass in your set of crystal. This is certainly not the level of quality and service we strive to provide to our valued customers. Can you please send in an email to info@kilkennygroup.com and we can assist you further. Kind Regards, Kilkenny Design

Posted 1 year ago

“So great to work with! We were in Ireland last October and learned of this site and have since then used it to order things we couldn’t regularly get in California. They package everything so well so our crystal was well preserved to make the trip!”

Helpful Report

Posted 1 year ago

“Bought wine glasses for my father in law's 70th birthday. They are lovely glasses & he was very pleased. Delivery was quick and they were packaged well to prevent damage.”

Helpful Report

Posted 1 year ago

“Excellent service, parcel arrived as promised.”

Helpful Report

Posted 1 year ago

Dear Carmel, Thank you so much for giving Kilkenny Design a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service. We are delighted to know that your parcel arrived as promised. We always strive to provide reliable and timely deliveries to ensure our customers' complete satisfaction. Thank you once again for your kind words and for choosing Kilkenny Design. We look forward to serving you again in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“Easy to use website, good value sale, fast and efficient delivery”

Helpful Report

Posted 1 year ago

“I ordered gifts for friends. They were shipped safely and my friends were thrilled. Thank you”

Helpful Report

Posted 1 year ago

“Superb price, quality and delivery”

Helpful Report

Posted 1 year ago

Dear Anne, Thank you so much for your wonderful 5 star rating of Kilkenny Design! We truly appreciate your kind words and your loyalty as a customer. It's delightful to know that you found our prices, quality, and delivery to be superb. We take great pride in offering top-notch products and ensuring a seamless shopping experience for our valued customers like you. Once again, thank you for your continued support. We look forward to serving you again soon! Best regards, kilkenny Design Team

Posted 1 year ago

“Great products and great service”

Helpful Report

Posted 1 year ago

Dear Phil, Thank you so much for taking the time to give us a 5-star rating for Kilkenny Design. We truly appreciate it! Great products and great service are at the core of our mission, and we are glad to hear that you enjoyed your shopping experience with us. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our business. It was a pleasure serving you, and we look forward to welcoming you back to Kilkenny Design in the future. If you have any further feedback or inquiries, please don't hesitate to reach out. Warm regards, Kilkenny Design Team

Posted 1 year ago

“The product was as good but the delivery company GLS was delayed with package and delivered yo the billing address instead of the delivery address. I bought this item for a present to give to someone abroad and had intended to bring it with me but due to delay with delivery and misplacing package, I was not able to take it with me in time for my flight. Please consider changing courier for improved delivery service.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience at Kilkenny Design. We truly appreciate your valuable input as it helps us to improve our services. We sincerely apologize for the inconvenience you encountered with the delivery of your package. It is disappointing to hear that the delivery company, GLS, caused a delay and mistakenly delivered it to the billing address instead of the intended delivery address. We understand the frustration, especially considering you had bought it as a present to give someone abroad and had intended to bring it personally. We take your concerns seriously and would like to assure you that we will be reviewing our courier options to ensure improved delivery services in the future. Your feedback will definitely help us in making better decisions to prevent such issues from happening again. In order to rectify the situation and make things better, we would greatly appreciate it if you could provide us with further details about your experience. Specifically, if you have any suggestions or preferences for a different courier that you believe would provide a more reliable delivery service, we would be eager to hear your thoughts. Once again, thank you for bringing this matter to our attention and for giving us the opportunity to improve. We value your support and hope to have the chance to serve you better in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“Very efficient service and was delighted to get a few bags in my order, very considerate!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating for your experience at Kilkenny Design. We are thrilled to hear that you found our service to be very efficient. It brings us great joy to know that you were delighted to receive a few bags in your order. We always strive to provide considerate touches to enhance our customers' satisfaction. Your loyalty means the world to us, and we are truly grateful for your continued support. We look forward to serving you in the future and providing you with the same level of excellence that you have come to expect from us. Thank you once again for choosing Kilkenny Design! Warm regards, Kilkenny Design Team

Posted 1 year ago

“Experience with Kilkenny design would be 5 stars but my experience with their delivery partner has resulted in the 3 star review. Constant notifications to say could not deliver despite someone being in the house on numerous occasions, attempts made to contact company (GLS) not possible as phone lines down. Attempts to redirect delivery also not possible as links not working. Eventually had to contact Kilkenny design customer service who were extremely helpful and ensured delivery.”

Helpful Report

Posted 1 year ago

Dear Johanna, Thank you so much for taking the time to share your feedback about your recent experience at Kilkenny Design. We truly appreciate your kind words and honest review. We're thrilled to hear that you found our store presentation appealing and enjoyed browsing our collection of unique products. Ensuring a pleasant and visually enticing shopping environment is one of our top priorities, so we're glad that it resonated with you. Moreover, we're delighted that our staff provided you with excellent customer service. We strive to create a warm and welcoming atmosphere for every customer, and it's fantastic to know that they made your visit memorable. We'll make sure to pass on your encouraging words to the team! If there's ever anything else we can assist you with or if you need any further help, don't hesitate to reach out. Our dedicated team is always ready to go the extra mile for our valued customers like yourself. Once again, thank you for your thoughtful feedback. We genuinely appreciate your support and hope to welcome you back to Kilkenny Design soon! Warmest regards, Kilkenny Design Customer Care Team

Posted 1 year ago

“Beautiful product and swift service!”

Helpful Report

Posted 1 year ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kind Regards Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Fabulous service and great quality. Very happy, thank you!”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kilkenny Design Team

Posted 1 year ago

“Excellent service.. Beautiful jewellery.”

Helpful Report

Posted 1 year ago

Hi Rose, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kilkenny Design Team

Posted 1 year ago

“I was delighted with the promotion on the items I purchased. They were delivered within the stated timeframe and in perfect condition.”

Helpful Report

Posted 1 year ago

Hi Rita, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kilkenny Design Team

Posted 1 year ago

“There was a problem with one of the goods I ordered. It was very quickly dealt with when I contacted Customer Service & a replacement was sent out to me. Overall very pleased with Kilkenny”

Helpful Report

Posted 1 year ago

Dear Louise, Thank you so much for your outstanding 5-star rating of Kilkenny Design! We sincerely appreciate your support and loyalty to our brand. We are delighted to hear that you had a pleasant experience with our Customer Service team. We apologize for the problem you encountered with one of your ordered goods, but we are thrilled that we were able to quickly resolve the issue by sending you a replacement. Your satisfaction is of utmost importance to us, and we are always here to assist you whenever needed. Once again, thank you for choosing Kilkenny Design and for being a loyal customer. We truly value your feedback, and we look forward to serving you again in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“Excellent service either instore shopping or online”

Helpful Report

Posted 1 year ago

Dear Deidre, Thank you so much for your incredible 5-star review of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had an excellent shopping experience, whether it was in-store or online. It's loyal customers like you who make our job so rewarding, and we are grateful for your continued support. We look forward to serving you again soon, and if there is anything else we can do to enhance your shopping experience, please don't hesitate to let us know. Thank you again for your kind words and for being a valued customer! Warm regards, Kilkenny Design team

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,370 reviews