Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,369 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gift for express delivery. No details of expected delivery shared. Had to chase. “Chat team” were not helpful… the answer I got was “the courier had a failed attempt to deliver”. No offer to arrange another attempt. Would love to be promoting Irish goods abroad but not with buying them as gifts from Kilkenny Design. Over all bad customer service.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your feedback about your recent experience with Kilkenny Design. We sincerely apologize for the issues you encountered regarding the express delivery. We understand the frustration that can arise from such an unfortunate situation, after all orders are dispatched a tracking email is issued with the tracking details. Im afraid I can see from this that there was a failed delivery and the courier has prompted a collection for this item. We apologize for any frustration caused, to discuss further please send an email into info@kilkennygroup so as that we can assist you further. Warm regards, Kilkenny Design Team

Posted 1 year ago

“I am very pleased with the service. Speedy delivery.”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We greatly appreciate your support and kind words. We are thrilled to hear that you are pleased with the service you received from us. Delivering orders promptly is one of our top priorities, and we are glad to know that we met your expectations. Once again, thank you for choosing Kilkenny Design. We look forward to serving you again in the future! Best regards, Kilkenny Design Team

Posted 1 year ago

“Great products and service, also the delivery was within the scheduled time and with the status whereabouts notifications all the way through. I am very happy with my purchase and recommending to all:)”

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Posted 1 year ago

“Our Karen Wilson “Spring” print is a beautiful addition to our California Kitchen!!”

Helpful Report

Posted 1 year ago

Dear Jon, Thank you so much for the wonderful 5-star rating for Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Once again, thank you for your kind words and for choosing Kilkenny Design. We look forward to serving you again in the future! Best regards, Kilkenny Design Team

Posted 1 year ago

“There was some confusion regarding my order and the availability of one of the items. I was refunded for this item, but in fact it was delivered to me. When I queried this with the company, I was informed that I could retain the item without charge. They dealt with my query expeditiously and in a very friendly and customer-orientated manner. I would have no reservations in ordering from them again.”

Helpful Report

Posted 1 year ago

“Super service and effective returns system in place.”

Helpful Report

Posted 1 year ago

Dear Olive, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We look forward to serving you again soon! Best regards, Kilkenny Design Team

Posted 1 year ago

“I have been in to Kilkenny Design shop in Nassau St many times and have also shopped online many time and I have never been disappointed with the goods I have bought. Delivery is always very prompt and the packaging always 100% recyclable, no bubble wrap here - and that is very important to me. I also love that the parcels arrive in an An Post van.”

Helpful Report

Posted 1 year ago

Dear Liz, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We truly appreciate your loyalty and support as a valued customer. We take great pride in curating a collection of goods that never disappoints and offering prompt delivery. We're delighted to know that our commitment to using 100% recyclable packaging aligns with your values as well. Thank you once again for your glowing review, and we look forward to serving you for years to come. Kilkenny Design Team!!

Posted 1 year ago

“Excellent service.and very affordable.”

Helpful Report

Posted 1 year ago

Dear Emily, Thank you so much for your 5-star rating of Kilkenny Design! We truly appreciate your kind words and support. We are delighted to hear that you found our service excellent and very affordable. Thank you again for your amazing feedback and for being an incredible customer! Best regards, Kilkenny Design Team

Posted 1 year ago

“Everything was seamless, pleasure to shop with Kilkenny design. Would reccommend.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a perfect 5-star rating for your experience at Kilkenny Design! If there's anything else we can do to enhance your shopping experience in the future, please do not hesitate to let us know. We look forward to serving you again soon! Best regards, Kilkenny Design Team

Posted 1 year ago

“High quality products and efficient service!”

Helpful Report

Posted 1 year ago

Dear Sinéad, Thank you so much for giving Kilkenny Design a fantastic 4-star rating! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. Once again, thank you for taking the time to share your feedback. We hope to welcome you back to Kilkenny Design soon for another exceptional shopping experience! Best regards, Kilkenny Design Team

Posted 1 year ago

“I'm very impressed with everything I've purchased.”

Helpful Report

Posted 1 year ago

Dear Colleen, Thank you so much for your amazing 5-star rating of Kilkenny Design! We are thrilled to hear that you are impressed with everything you've purchased. We genuinely appreciate your loyalty as a customer and your continuous support. Thank you again for your kind words and for choosing Kilkenny Design. We look forward to serving you again soon! Kilkenny Design Team

Posted 1 year ago

“Good product and good service”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you so much for giving Kilkenny Design a fantastic 5-star rating. We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for your lovely review. Kilkenny design Team!!

Posted 1 year ago

“The range of items is excellent, with an emphasis on quality and value. My order was dealt with quickly and efficiently. I have placed orders online on many occasions and have always been pleased with the service I received. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Kilkenny Design! We truly appreciate your kind words and are delighted to know that you found our range of items excellent, with a focus on quality and value. We're thrilled to hear that your order was handled quickly and efficiently. Thank you for choosing to shop with us online on multiple occasions. We look forward to serving you with the same exceptional service in the future. Thank you again, and have a fantastic day! Kilkenny Design Team!!

Posted 1 year ago

“Service was excellent both in shop and on line.”

Helpful Report

Posted 1 year ago

Thank you so much, Cathy, for taking the time to give Kilkenny Design a 5-star rating! We truly appreciate your kind words and support. It's delightful to hear that you found our service excellent, both in our shop and online. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Thanks once again for choosing Kilkenny Design!

Posted 1 year ago

“Ordering online was easy and delivery was prompt and efficient.”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. Ordering online was easy and delivery was prompt and efficient, ensuring that you received your items in a timely manner. It means the world to us to have customers like you who truly appreciate our products and services. We will continue working hard to deliver the best possible shopping experience for you and others like you. Thank you once again for your kind words and for choosing Kilkenny Design. We look forward to serving you again in the future! Kilkenny Design Team!!

Posted 1 year ago

“Item ordered online arrived within two days”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and ongoing support of Kilkenny Design. We are thrilled to hear that the item you ordered online arrived within two days. Thank you once again for being a loyal customer! Your continued support means the world to us. Kilkenny Design Team!!

Posted 1 year ago

“The cardigan I ordered arrived very speedily although it was the wrong colour. Maybe I made a mistake in the ordering I dont know. However, it was a thicker cardigan than I had expected so I returned it to the Kilkenny shop in Swords. It was very easy and so I would consider ordering again.”

Helpful Report

Posted 1 year ago

“Staff here are always so courteous and helpful… always a lovely store to visit”

Helpful Report

Posted 1 year ago

“Great speedy delivery and very well packaged.”

Helpful Report

Posted 1 year ago

“It cost me about £23 for postage to view a jacket which did not suit me.Will definitely not be ordering from Kilkenny again.Absolutely disgusted.Friends all warned off too!!”

Helpful Report

Posted 1 year ago

Hi Ruth, Thank you for taking the time to share your experience with us at Kilkenny Design. I can see you were recently refunded due to a customer return, im sorry to hear the jacket did not suit you. Our website details returns information which advises the terms of returning items to us. Once again, thank you for your valuable feedback, if you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Best regards, Kilkenny Design Team

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,369 reviews