Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,125 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online. Kilkenny site very easy to use. Article arrived on time . Got many texts updating me on delivery. AnPost sent texts detailing where my package was. Overall a great shopping experience.”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you so much for your amazing 5-star review! We're delighted to hear that you found our website easy to use and that you appreciated the updates throughout your delivery process. Providing a great shopping experience is what we strive for, and it’s wonderful to know we succeeded! Your support means the world to us, and we can’t wait to welcome you back for more shopping in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“For well over a decade, having visited Ireland and a Kilkenny storefront, I have made them my "go to" for gifting. I literally have a lovely closet of Irish crystal, art and fragrance that is my joy to wrap for any and all occassions. Again, the customer service exceeds any retailer I have ever worked with. Thank You Kilkenny.”

Helpful Report

Posted 1 year ago

Hi Kerry, Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that Kilkenny has been your "go to" for gifting over the years. It brings us joy to know that you treasure your collection of Irish crystal, art, and fragrance! Your kind words about our customer service mean the world to us, and we strive to exceed expectations every time. We truly appreciate your loyalty and look forward to helping you wrap more delightful gifts in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Beautiful products- online shopping simple and efficient.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for the wonderful 5-star review! We’re so glad to hear that you love our beautiful products and that you found online shopping simple and efficient. Making your shopping experience enjoyable is truly our priority! We appreciate your support and can’t wait to see you back for more stunning finds! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“It took 3 weeks for my parcel to be delivered. Kilkenny Design customer service were extremely fast to get back to me when I complained and very helpful. It turned out to be an An Post issue in the end with no actual explanation behind it, which seems to be An Post's current standard of service. I would shop at the Kilkenny Design physical store again but I won't be ordering off the website so long as An Post is their delivery contractor. I was very happy with my order once it finally arrived.”

Helpful Report

Posted 1 year ago

“Quick and easy to buy and got lovely item at bargain price on sale”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the buying process quick and easy and that you snagged a lovely item at a bargain price during our sale. It’s great to know you had such a positive experience! We appreciate your support and can’t wait to assist you again in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Super service, beautiful product”

Helpful Report

Posted 1 year ago

Hi Evelyn, Thank you so much for your wonderful 5-star review! We’re thrilled to hear you enjoyed our service and found a beautiful product with us. Your satisfaction means the world to us, and it’s always our goal to provide a fantastic shopping experience. We truly appreciate your support and can’t wait to assist you again in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“I wasn´t advised when the items arrived to Malaga, I Had to ask Kilkenny desing where the items were. The bags I bought are beautifulls. Thanks a lot”

Helpful Report

Posted 1 year ago

Hi Ana, Thank you for sharing your thoughts with us. We apologize for the lack of communication regarding the arrival of your items in Malaga. We understand how important it is to stay updated during the delivery process. We're thrilled to hear that you love the bags! Your feedback is invaluable and will help us improve our service moving forward. Thank you for your understanding. Best wishes, Kilkenny Design Team

Posted 1 year ago

“Great products and excellant service”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love our products and that you received excellent service. Providing great quality and customer satisfaction is what we strive for, and it's fantastic to know we've made a positive impression on you! We truly appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“The service was very good and efficient.I love the kilkenny shop.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your amazing 5-star review! We’re delighted to hear that you found our service very good and efficient. Your love for the Kilkenny shop means the world to us! We truly appreciate your support and can’t wait to welcome you back for another wonderful experience! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“I couldn’t find the item in stock anywhere else. I was delighted to receive them in good time. I would certainly shop here again.”

Helpful Report

Posted 1 year ago

Hi Doris, Thank you for your wonderful 5-star review! We’re so glad you were able to find the item you were looking for with us and that it arrived in good time. Your satisfaction means the world to us! We truly appreciate your support and can’t wait to welcome you back for more shopping in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Its open early and we can enjoy breakfast on Saturday after the bus journey. The staff are friendly and helpful. Its a pleasant space to sit, and in a very convenient location. The food is good and well prepared”

Helpful Report

Posted 1 year ago

Hi Marie, Thank you for your wonderful 5-star review! We're so glad to hear you enjoyed your Saturday breakfast with us after your bus journey. It’s great to know our friendly and helpful staff made your visit pleasant, and that you found our location convenient. We always aim to provide good quality food and a welcoming atmosphere. We truly appreciate your kind words and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Great service, order arrived extremely well packaged and within a few days. Would definitely recommend...”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that your order arrived well packaged and in a timely manner. Providing great service is our passion, and it's fantastic to know we hit the mark for you! We truly appreciate your recommendation and can’t wait to assist you again in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Very quick delivery”

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Posted 1 year ago

Hi Bernadette, Thank you so much for your lovely 5-star review! We're delighted to hear that you were pleased with our quick delivery service. Making sure our customers receive their orders promptly is very important to us! We truly appreciate your support and look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Absolutely outstanding customer service and the items bought were high quality and great value.”

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Posted 1 year ago

Hi Emer, Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that you experienced outstanding customer service and that you found our items to be of high quality and great value. Your satisfaction truly means the world to us! We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“10 percent off code did not work, extra charges for shipping at delivery”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We're sorry to hear that the discount code didn’t work for you and that you encountered extra shipping charges at delivery. We understand how disappointing it is when expectations aren’t met, and we appreciate your feedback regarding this issue. If you haven't already, please reach out to our customer service team so we can assist you further. We are committed to providing you with a better experience in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“i purchased two stocking holders - they were a green sleight with a tree in them and the quality is fantastic.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you love the stocking holders and that the quality exceeded your expectations. Your satisfaction truly brings us joy! We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Happy with items purchased”

Helpful Report

Posted 1 year ago

Hi Tiernan, Thank you for your lovely 4-star review! We’re pleased to hear that you are happy with the items you purchased. Your satisfaction is important to us, and we’re always striving to provide the best possible experience. We appreciate your support and hope to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 1 year ago

“Placed order for 1 item on 22nd December and it did not arrive till 20th January. I understand Christmas delays but not this.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We sincerely apologize for the delay in the delivery of your order. We completely understand how frustrating it is to wait longer than expected, especially around the busy Christmas period. Rest assured, we are continually working to improve our delivery processes to serve you better in the future. We truly appreciate your patience and understanding during this time, and we hope to restore your confidence in us. Kind regards, Kilkenny Design Team

Posted 1 year ago

“Order took three weeks to deliver and was in a shocking state when it arrived. Luckily item was not damaged. The packaging item came in was very disappointing, however I assume this is down to the brand and not the store.”

Helpful Report

Posted 1 year ago

Hi Orla, Thank you for your feedback. We're truly sorry to hear about the delay in your order and the condition it arrived in. We understand how disappointing it can be when expectations around packaging and presentation aren't met. Your comments are valuable to us, and we will take them into consideration as we strive to improve our packaging standards in the future. We appreciate your understanding and hope to provide you with a better experience next time. Best regards, Kilkenny Design Team

Posted 1 year ago

“No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.”

Helpful Report

Posted 1 year ago

Hi Marie, Thank you for your review. We're really sorry to hear about your experience with the return process. We understand how frustrating it can be when communication isn’t clear, and we truly apologize for any inconvenience this has caused you. I can see you were in contact with my colleague who provided returns information to you and all of this can be found on our website. Sustainability is very important to our company therefore we promote a a paperless environment, this is why all details e.g invoice are provided via email. Kind regards, Kilkenny Design Team

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 4,125 reviews