Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,382 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products with very friendly efficient staff.”

Helpful Report

Posted 3 years ago

Hi Michaela, Firstly I would like to thank you for this lovely review you left. We are always happy to hear such positive words about both our products and our staff. Thank you for your valued custom and we look forward to welcoming you back. Cian @ Kilkenny Customer Service

Posted 3 years ago

“First time ordering products from your shop and must say it was a positive experience. Was kept advised of shipping details. Received products but unfortunately one of my pottery mugs was received broken in pieces. I advised your store of this and was impressed with the fast response from Cian and resolution (a replacement mug being shipped). Will definitely be ordering products again from your store. Thank you C. Grondal USA”

Helpful Report

Posted 3 years ago

Hi Cathy, Thank you for this lovely review. I am glad I was able to have helped and get this resolved promptly it was my pleasure. We here at Kilkenny would like to thank you for your valued custom it is always great to hear that our customers are left with a positive experience, and we look forward to welcoming you back. Cian @ Kilkenny Customer Service

Posted 3 years ago

“I had requested delivery on 12th. It did not arrive. I had left a note on front door IF OUT DELIVER NEXT DOOR NO 33. I had several emails with GLS and Kk design When the delivery arrived 5 days later.an O K mug was in oieces due to complete lack of packing. .”

Helpful Report

Posted 3 years ago

Hi Judy, Thank you for your message. I have reached out to you to help get this issue resolved for you. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Not a happy customer this time send two emails no satifaction .”

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Posted 3 years ago

Hi, Thank you for your message. I have reached out to you to help resolve your issue. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Everything I ordered was perfect and delivery was fast!!”

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Posted 3 years ago

Hi Pattie, Thank you for your kind review we are delighted to hear this. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“This was an online order delivery time was very good the quality of the goods I ordered were perfect very satisfied customer”

Helpful Report

Posted 3 years ago

Hi Nuala, Thank you for your review we are always happy to read this. Regards Conor @ Kilkenny Customer Service team

Posted 3 years ago

“Love the products, Kilkenny always a first choice for me for gifts and I have used your online service frequently as well as visiting your shop in Dawson Street where I have found the service to be very efficient and trouble free. Staff always seem to go that extra mile.”

Helpful Report

Posted 3 years ago

Hi Noelle, Thank you for this lovely review. We are always happy to hear a customer has had a great experience both online and instore. I will be sure to pass on this to all relevant departments. Thank you for your continued custom and we look forward to dealing with you again. Cian @ Kilkenny Customer Service

Posted 3 years ago

“I love shopping in Kilkenny shop. On line selection excellent and customer support 5 ⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for this lovely review. We are delighted to hear that our online range caters to your needs so well and you received 5* service from our customer service team. Thank you for your continued custom and we look forward to dealing with you again. Cian @ Kilkenny Customer Service

Posted 3 years ago

“Very efficient and quick service”

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Posted 3 years ago

Hi Aideen, Thank you for this lovely review. We are more than happy to hear about the service you received from our team here at Kilkenny. Cian @ Kilkenny Customer Service

Posted 3 years ago

“Accurate description of product. Good price, quick delivery, would recommend.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you for this review. We are delighted to hear that you had such a good experience shopping with us. Thank you for your custom, we look forward to welcoming you back. Cian @ Kilkenny Customer Service

Posted 3 years ago

“I love the products from Kilkenny Shop. We visited Ireland in May and shopped at two locations- in Dublin and Kilkenny but did not have the space to buy too much. I was very happy to shop online after we returned home and get free shipping to the U.S. The items were great and I have put in another order. I bought lots of gifts from Ireland and didn't have to pack any of them!”

Helpful Report

Posted 3 years ago

Hi Avril, Thank you for your lovely review. We are always happy to hear this. We hope to see you back soon. Conor @ Kilkenny Customer Service

Posted 3 years ago

“I was delighted with my purchase until the time when I received them , realizing that one mug was broken in pieces. I contacted GLS about it but no reply.”

Helpful Report

Posted 3 years ago

Hi Gina, Thank you for your review. I have reached out to you to help in resolving your issue. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“I just love the Kilkenny Shop, it's my first stop for gifts and treats for myself. Online service is great, fast delivery and customer service excellent any time I've phoned with queries. Staff in Kilkenny Shops are always very helpful and friendly. Always highly recommend to friends.”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for your kind review. We are always happy to help with any questions you have. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Nice and helpful staff. Purchased in-shop and online - shipped to U.S. and came all intact! Big fan of La Bougie Mission Fig fragrances (and others of that brand), I plan on purchasing online every 3-4 months - shipping free on over 100 Euro (not hard to do!).”

Helpful Report

Posted 3 years ago

Hi Susan, We are delighted to see this and hear of your experience. We look forward to seeing you again. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Excellent website, easily accessible & user friendly. My order arrived very quickly & in perfect condition. Good communication via email throughout. I will use this website again.”

Helpful Report

Posted 3 years ago

Hi Cathriona, Thank you for your review. We are delighted to hear this. And we appreciate you taking the time to send us this review. Regards Conor @ Kilkenny Customer Service

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Mary, Thank you for your review, we are always happy to read this. Regards Conor @ Kilkenny Customer Service

Posted 3 years ago

“Quality items delivered promptly”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review we are always delighted to hear this. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Great service, I was particularly impressed by the careful packaging of my items when they arrived. I have purchased many items from the Kilkenny Shop over the years & will continue to shop here as I love supporting the Irish market”

Helpful Report

Posted 3 years ago

Hi Breda, Thank you for your review we are always happy to hear such lovely feedback. We always appreciate supporting Irish products. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Ordered online, all breakables wrapped very well. Delighted with prices during the sale so stocked up on some more Orla Kiely 😄”

Helpful Report

Posted 3 years ago

Hi, Thank you for your message. We are happy to hear you got the pieces you wished. Regards Conor @ Kilkenny Customer Service

Posted 3 years ago

“I loved this necklace but after a few months 3 stones have fallen out, and because l no longer have proof of purchase they wont replace it. So I'm not at all happy.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, Thank you for your message. I have emailed you to help resolve this for you. I look forward to your reply. Conor @ Kilkenny Customer Service.

Posted 3 years ago

Kilkenny Design is rated 4.5 based on 3,382 reviews