Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,382 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order process was very smooth and delivery was fast.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for your message we are delighted to hear this. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Recently bought 3 items in the sale in Stillorgan. Two items were fine and good value but unfortunately the mens grooming set reduced from €27 to €3 did not work and pieces did not fit together. I had bought as extra present for husband so we just kept some of the usable pieces. Disappointing. Hasn’t happened before.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you for your review I have sent you a message to help resolve this for you. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“super fast delivery, product exactly as described online... very happy shopper :)”

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Posted 3 years ago

Hi Teresa, Thank you for your message we are always happy to see reviews like yours. Conor @ KIlkeeny Customer Service.

Posted 3 years ago

“Very happy with all my purchases”

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Posted 3 years ago

Hi Catherine, We are always happy to read this at Kilkenny. Thank you for your review. Conor @Kilkenny Customer Service.

Posted 3 years ago

“Everything arrived beautifully packed and very quick. Love shopping with you . Web sight very easy to use. Thank you .”

Helpful Report

Posted 3 years ago

Hi Geraldine, We are delighted to hear of your review. We love to hear this from you. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Order took a week to come not 2-3 days as stated. I had to constantly ring Kilkenny shop customer services to find out where my order was. I was told when they went to find out that THE WORKERS IN THE WAREHOUSE REMEMBERED MY ORDER BUT HAD NO RECORD OF WHERE IT WAS !!!!! THEY WERE CLUELESS TO WHETHER MY ORDER WAS SENT OUT & PICKED UP BY COURIER OR NOT. THEN I WAS TOLD ILL KEEP AN EYE OUT FOR IT !!!!!! I received no email from Kilkenny Shop as promised when my order was finally dispatched !!!! After yet more phone calls which cost me a lot of money from me to find out about my order I was told rather rudely YOU COULD HAVE EMAILED FREE !!!!!! I HAD ALREADY EMAILED BUT MY EMAIL WAS TOTALLY IGNORED !!!!!! I THEN HAD TO RING THE COURIER OFFICE TO FIND OUT IF MY ORDER WAS RECEIVED BY THEM. AFTER FINDING THIS OUT MYSELF I AGAIN RANG KILKENNY SHOP CUSTOMER SERVICE & TOLD THEM THIS & REMINDED THEM AGAIN I HAD NOT RECEIVED ANY EMAIL FROM THEM. PHONE CALLS ARE NOT FREE & SHOULD NOT BE NECESSARY. I HAD TO RING AGAIN TO GET MY TRACKING ORDER WHICH THEY WERE TO EMAIL TO ME BUT THEY DID NOT. HOURS LATER THEY EMAILED WITH THIS WHICH I ALREADY HAD TO FIND OUT MYSELF. CUSTOMER SERVICE IS VERY VERY POOR & ALSO THE DISPATCH AREA IS VERY VERY POOR AS THEY DID NOT HAVE ANY RECORD OF WHERE MY ORDER WAS. I FINALLY RECEIVED MY ORDER ONE WEEK LATER. I SHOULD NOT HAVE TO BE CONSTANTLY RINGING UP TO FIND OUT WHERE MY ORDER WAS & TO GET TRACKING NUMBER. THIS IS RIDICULOUS & MAYBE FURTHER STAFF TRAINING WOULD TRAIN STAFF UP TO DO WHAT THEY ARE PAID TO DO. VERY VERY DISAPPOINTED.”

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Posted 3 years ago

“I recently purchased Green Angel Products and one other product from the Kilkenny Shop. I was very happy with the whole experience from using the website, ordering and delivery. Well done Kilkenny Shop.”

Helpful Report

Posted 3 years ago

Hi Paula, Thank you for you letting us know of your experience with Kilkenny. We are delighted to read this. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Excellent customer service at Cobh Kilkenny shop.”

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Posted 3 years ago

Hi Irene, Thank you for your review I will let the team know in Cobh of this. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Ordered online, delivery was fast and item as described was perfect.”

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Posted 3 years ago

Hi Anne, Thank you for your review and we are delighted to read this. Regards Conor @ Kilkenny Customer Service

Posted 3 years ago

“As always excellent service”

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Posted 3 years ago

Hi Fidelma, Thank you for your kind message. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“This is my third sweater purchase. I love them. They are so well made and the transaction is always easy. Quick shipping too. Thank you”

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Posted 3 years ago

Hi Tia, Thank you for buying with Kilkenny. We are always happy to hear this. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“I always enjoy browsing and buying in the Kilkenny Shop. The staff are welcoming, friendly and helpful”

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Posted 3 years ago

Hi Ruth, Thank you for your review. We are always happy to hear this. Regards Conor @ Kilkenny Customer Serivce

Posted 3 years ago

“Very happy with my recent purchases”

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Posted 3 years ago

Hi Eileen, Thank you for your review. We are always happy to see customers happy with their purchases. Regards Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Always get great satisfaction from Kilkenny shop or online when I order online I get my order within a few days”

Helpful Report

Posted 3 years ago

Hi Carmel, Thank you for your review. We are delighted to hear about your experience. Regards Conor @ Kilkenny Customer Service

Posted 3 years ago

“I’m very happy with my recent purchase, so well packaged and prompt delivery.”

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Posted 3 years ago

Hi there, We are delighted to hear this review. Thank you for your lovely feedback, I will pass it along to the team. Amy @ Kilkenny Customer Service :)

Posted 3 years ago

“Most important… an excellent after sale service.”

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Posted 3 years ago

Hi Anna, Thank you for your review we here at Kilkenny are delighted to hear this. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“It is always such a pleasure to shop or even browse in Kilkenny Shop. The quality of your mostly Irish produced items is top end and the presentation is wonderful too. Your staff are always so pleasant and helpful and know the products so well. I rarely leave the store without a purchase .”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for your message I am delighted to hear this and we appreciate your feedback. We are delighted to read reviews like this. Conor @ Kilkenny Customer Service

Posted 3 years ago

“Excellent store! Excellent website! Lovely range of clothing , gifts and all thin Irish. Quick delivery and well packaged All of my online purchases have been what I required Telephone staff excellent I Great all round 👍”

Helpful Report

Posted 3 years ago

Hi, Thank you for your kind message and we are delighted to hear this. I will let the customer service team know if this. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Happy with product and speedy delivery.”

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Posted 3 years ago

Hi Siobhan, Thank you for your review we at Kilkenny are always happy to hear this. Conor @ Kilkenny Customer Service.

Posted 3 years ago

“Items ordered were delivered very promptly and were exactly as ordered.”

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Posted 3 years ago

Hi Maura, Thank you for your message. Conor @Kilkenny Customer Service

Posted 3 years ago

Kilkenny Design is rated 4.5 based on 3,382 reviews