Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,024 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into the Cork City store today to purchase gifts. I was waiting at the counter to be served, a lady came along and proceeded to ask who is next to the lady behind me fully aware that I was at the counter waiting, she then put the gifts in a bag, I had to ask for them to be wrapped in the tissue paper on the counter. She literally grabbed the paper and put the candle holders into it, I just felt it wasn't very nice customer service from her.”

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Posted 8 months ago

“Big shout out to maire ann in the kilkenny branch for sourcing an item for me that i was told was (a) out of stock ...... (b) didnt get a call back from customer support as promised ..then was told in dublin we are too busy to look in stockroom!!! Thanks for saving christmas😁👍”

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Posted 8 months ago

“Had the LOVELIEST experience in Kilkenny design in Kildare village. The girl (blonde, working Wednesday evening), couldn’t have been more helpful and so lovely chatting to us. She made our experience 10/10!”

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Posted 8 months ago

Hi there, Thank you for the 5-star review! We’re thrilled you had the loveliest experience at Kilkenny Design in Kildare Village and that our team member was so helpful and lovely to chat with. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Ordered four bottles of Christmas scent delivered, supposedly by GLS, after four days of GLS having no package delivery notification I contacted KILKENNY DESIGN and then told they were being sent by An Post with no explanation. When the package finally arrived they were four bottles of completely different scent ,not what was ordered,no explanation and no apology. Disappointed would be an understatement.”

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Posted 8 months ago

“First time using website very impressed with speed of delivery & quality of my purchases. Will use again”

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Posted 8 months ago

“Ring as described”

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Posted 8 months ago

Hi there, Thank you for the 5-star review! We’re glad the ring met your expectations and was as described. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Relatively speedy delivery but was unimpressed that such a small light item (6 x pastry forks) would warrant such high p&p. Many Irish retailers have free delivery.”

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Posted 8 months ago

“Very good shopping experience, the ordering and delivery was seamless. The products were very high quality.”

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Posted 8 months ago

Hi James, Thank you for the 5-star review! We’re thrilled you had a very good shopping experience and that ordering and delivery were seamless. Delighted you’re enjoying the high-quality products. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Quality sweaters.”

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Posted 8 months ago

Hi there, Thank you for the 5-star review! We’re glad you’re happy with the quality of our sweaters. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Delighted with recent purchases,beautiful gifts, website easy to purchases off , fast delivery ,very efficient,saved me so much hassle and time,and chuffed to still have shopped Irish. Five stars isn't enough!”

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Posted 8 months ago

Hi there, Thank you for the 5-star review! We’re delighted you’re happy with your purchases, found the website easy to use, and that delivery was fast. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Always excellent service from Kilkenny design. A pleasure to shop with ye”

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Posted 8 months ago

Hi Kay, Thank you for the 5-star review! We’re delighted you continue to have an excellent experience with Kilkenny Design and that shopping with us is a pleasure. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“You will be able to find birthday, Christmas and anniversary presents in Kilkenny Design. Shopping online could not be easier and delivery is efficient. The shop itself is lovely to browse in too.”

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Posted 8 months ago

Hi Patricia, Thank you for the 5-star review! We’re delighted you found birthday, Christmas and anniversary presents, and that online shopping is easy with efficient delivery. Glad you enjoy browsing the shop too. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Lovely gifts. Reliable and prompt in dispatching items”

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Posted 8 months ago

Hi Helen, Thank you for the 5-star review! We’re delighted you enjoyed our lovely gifts and that our dispatch was reliable and prompt. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Very quick response and quick shipping, quality products. Very happy!”

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Posted 8 months ago

Hi Lisa, Thank you for the 5-star review! We’re thrilled you’re happy with the quick response, fast shipping, and quality products. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“My Order has not arrived. I have reported it to A Post & your customer services department. It was due to be delivered to me on 20th of November. Very unhappy at present & am hoping for a positive response.”

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Posted 8 months ago

“I recently purchased a few Christmas gifts online from the Kilkenny Shop. Upon receiving them I was happy with the majority of my puchases. However, there was one item that I was unhappy with. It was a 'Tipperary' branded tree ornament. The quality was not what I expected, especially as I was intending to gift the item. When I raised a ticket with the Customer Care team online I found their response to be less than helpful and it did not address my complaint. When I responded stating that I would ideally like a replacement I was told the item was out of stock and that was the end of the conversation. I was really disappointed with this. To be fair, I have always had a positive experience when shopping with the Kilkenny Shop on previous occasions. It is just a pity that this occasion has made me question their quality and customer care overall. If you can't view the quality of the products in store then I would be reluctant to recommend anyone buy online due to the lack of real care when raising an issue.”

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Posted 8 months ago

“Excellent quality products and efficient service”

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Posted 8 months ago

Hi Siobhan, Thank you for the 5-star review! We’re delighted you’re happy with the excellent quality and efficient service. We appreciate your support and hope to welcome you back soon. Kind regards, Team Kilkenny Design

Posted 4 months ago

“Very pleased with my purchased”

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Posted 8 months ago

Hi Liz, Thank you for the 5-star review! We’re delighted you’re very pleased with your purchase. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“It is very easy to shop. My only issue was I purchased gift. You were offering free shipping, however it was not given with my purchase.”

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Posted 8 months ago

“Lovely staff, not hovering , but available for information regarding your products, such a pleasure!”

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Posted 8 months ago

Hi Miriam, Thank you for the 5-star review! We’re glad you enjoyed our lovely staff and that they were available for information without hovering. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

Kilkenny Design is rated 4.5 based on 4,024 reviews