Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,271 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality items .Fast delivery.”

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Posted 1 year ago

“Fantastic service would highly recommend it”

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Posted 1 year ago

“I recently purchased a gift. Even though I typed a message in the appropriate section on the website, no notification was included in the package. The recipient searched all the packaging and didn't know who had sent the gift until I contacted them. They seemed pleased with the product, which was delivered very quickly.”

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Posted 1 year ago

“Five great service”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Excellent online experience and super delivery.”

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Posted 1 year ago

“Very pleased with my purchase, quality and packaging . However the delivery was very poor , ie communication with customer and van delivery disappointing”

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Posted 1 year ago

“Very good service well packed”

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Posted 1 year ago

“Fantastic online service very quick arriving the following day. I needed to change the jumper as it was a little big, rang the Galway store and they were extremely helpful, they ordered the jumper in from another store. Fantastic service from an Irish company….. well done!”

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Posted 1 year ago

“Very pleased with everything I bought, thank you. The box could have been filled out a bit more filling for overseas shipping, it arrived very squashed (despite the "Fragile" stickers). Thankfully, nothing was broken”

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Posted 1 year ago

“My ordered item arrived promptly and safely packaged. I ordered on a Sunday and it was in my hands on the Tuesday. Very happy with service provided.”

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Posted 1 year ago

“Extremely efficient system from ordering to delivery in less than 24 hours.”

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Posted 1 year ago

“Efficient service”

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Posted 1 year ago

“I ordered three Lemongrass sets. I received Lavender. I have phoned customer service three times and emailed. No return phone call. Email offering 50% discount. Please think carefully before ordering from Kilkenny. The customer service is appalling. The only assistance I was offered is that I will get a refund if I return the items to the warehouse. Never again.”

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Posted 1 year ago

“I never received my items.”

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Posted 1 year ago

“Delighted with my purchases and followup with customer service”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order and the customer service you received we appreciate it very much. We would like to send out our thanks for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Sorcha Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Shopping, products and delivery good. No gift options available (especially gift messages) and admin follow up with order confirmation not great (addresses always confusing). Also , there do not appear to be any advantages linked to VIP status.”

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Posted 1 year ago

“Wanted to purchase in store and went to your stillorgan outlet to be told that purchasing in store was more expensive! I was very disappointed at this poor customer service. I could have purchased additional items whist browsing in store. Pushing people online will reduce your high street presence and therefore your brand in time.”

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Posted 1 year ago

“The service was very good got the package with in a few days.”

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Posted 1 year ago

Hi Maria, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Sorcha Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Very happy with the service I received.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with the service you received, we really appreciate your kind words. We would like to send out our thanks for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Sorcha Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,271 reviews