Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,371 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service in Cashel store.. Staff are always so helpful..”

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Posted 1 year ago

“I have not recieved my order and it has been multiple weeks since I ordered with no .. customer follow up. Not sure I am going to actually get what I ordered.”

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Posted 1 year ago

“Parcel sent quickly, the only problem was the delivery as I did not receive a note from the driver.”

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Posted 1 year ago

“Good customer service .”

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Posted 1 year ago

“Received a package so poorly packed I had a hard time believing it. 2/6 glass bottles full of scented oil entirely and predictably shattered in the package soiling a crystal picture frame that was also in the box. Went back and forth with customer service and was crystal clear on what was broken and very specifically asked for just replacements for what was soiled beyond the ability to gift and the 2 shattered bottles. Received only one bottle of oil refill - not the 2 I purchased and no replacement for the frame. This was the 2nd time I’d placed a big order with this company but will not ever again.”

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Posted 1 year ago

“My only complaint is the level of packaging used for home delivery. It seems v excessive and isn't following suit of other Irish companies I ordered from where packaging is 100% recyclable. Huge box and amount of bubble wrap used for relatively small deliveries.”

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Posted 1 year ago

“Very fast delivery time”

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Posted 1 year ago

“Kilkenny did a great job. They acknowledged my order, processed my order and shipped my order without delay. I will be ordering from them again!”

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Posted 1 year ago

“It was difficult for me to find a true size for the clothing. I could not find a measurement chart and had to guess for the culottes that I ordered. They were too big and the cost to return them was almost $32.00 (US). I asked for a replacement (size 10) - but I really don't know if you have received my return yet. I'm sure it's the international shipping from the US - that is the delay. I don't know which shipping method you use - but I think it must be much better than the method I used for returning. It would be great if you had a measurement chart for clothing and especially a method for returns that was easier and less expensive.”

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Posted 1 year ago

“good choice,quick delivery”

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Posted 1 year ago

“Excellent quality and service. Always delivered on time.”

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Posted 1 year ago

“brilliant Quaility arrived on time in post”

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Posted 1 year ago

“The yummy infuser set is addictive. I'll be back for more!”

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Posted 1 year ago

“Recently purchased items online. Excellent easy to use website. Very fast delivery.”

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Posted 1 year ago

“Very quick delivery. Excellent customer service”

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Posted 1 year ago

“Jo Browne oils are the best on the market.”

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Posted 1 year ago

“After spending slot of time browsing online for a gift for our son who is living in UK We decided to go with the Belleek 72 PCR cutlery set €200.00, order No (#110011221) At checkout your site clearly identified that the package was to be delivered to UK and I received a confirmation email confirming that it was free delivery, at no time was I advised that I would have to pay Customs and border taxes which came to a whopping £57.70 sterling, the equivalent to €67.39 , I am very disappointed and have refused to pay the above customs fees, I have advised by my solicitor that the package will be returned to you the sender and I will then expect a full refund. I will be very slow to recommend your online site and will certainly not be in a rush to purchase anything else from Kilkenny Design Very disappointed Customer James Crean 0858410496”

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Posted 1 year ago

“My order arrived very quickly and all items were as advertised. Delighted with the service.”

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Posted 1 year ago

“Liked what I ordered .Bought as gifts so I hope my granddaughters enjoy wearing them.”

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Posted 1 year ago

“Star shaped LED not working”

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Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,371 reviews