Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,257 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The range of items is excellent, with an emphasis on quality and value. My order was dealt with quickly and efficiently. I have placed orders online on many occasions and have always been pleased with the service I received. Thank you.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Kilkenny Design! We truly appreciate your kind words and are delighted to know that you found our range of items excellent, with a focus on quality and value. We're thrilled to hear that your order was handled quickly and efficiently. Thank you for choosing to shop with us online on multiple occasions. We look forward to serving you with the same exceptional service in the future. Thank you again, and have a fantastic day! Kilkenny Design Team!!

Posted 1 year ago

“Service was excellent both in shop and on line.”

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Posted 1 year ago

Thank you so much, Cathy, for taking the time to give Kilkenny Design a 5-star rating! We truly appreciate your kind words and support. It's delightful to hear that you found our service excellent, both in our shop and online. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Thanks once again for choosing Kilkenny Design!

Posted 1 year ago

“Ordering online was easy and delivery was prompt and efficient.”

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Posted 1 year ago

Dear Margaret, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. Ordering online was easy and delivery was prompt and efficient, ensuring that you received your items in a timely manner. It means the world to us to have customers like you who truly appreciate our products and services. We will continue working hard to deliver the best possible shopping experience for you and others like you. Thank you once again for your kind words and for choosing Kilkenny Design. We look forward to serving you again in the future! Kilkenny Design Team!!

Posted 1 year ago

“Item ordered online arrived within two days”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and ongoing support of Kilkenny Design. We are thrilled to hear that the item you ordered online arrived within two days. Thank you once again for being a loyal customer! Your continued support means the world to us. Kilkenny Design Team!!

Posted 1 year ago

“The cardigan I ordered arrived very speedily although it was the wrong colour. Maybe I made a mistake in the ordering I dont know. However, it was a thicker cardigan than I had expected so I returned it to the Kilkenny shop in Swords. It was very easy and so I would consider ordering again.”

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Posted 1 year ago

“Staff here are always so courteous and helpful… always a lovely store to visit”

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Posted 1 year ago

“Great speedy delivery and very well packaged.”

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Posted 1 year ago

“It cost me about £23 for postage to view a jacket which did not suit me.Will definitely not be ordering from Kilkenny again.Absolutely disgusted.Friends all warned off too!!”

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Posted 1 year ago

Hi Ruth, Thank you for taking the time to share your experience with us at Kilkenny Design. I can see you were recently refunded due to a customer return, im sorry to hear the jacket did not suit you. Our website details returns information which advises the terms of returning items to us. Once again, thank you for your valuable feedback, if you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Best regards, Kilkenny Design Team

Posted 1 year ago

“Very easy to order on-line and a very efficient service.”

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Posted 1 year ago

“I had to return and reorder as i had ordered the wrong size, but I have to compliment your customer service staff, they were a pleasure to deal with . Well done on having the best team I have come across and will definitely be buying lots more from you!”

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Posted 1 year ago

“I loved my experience shopping on line with Kilkenny shop. So much to see - I want it all. 😌 My beautiful sweater & scarf arrived exquisitely wrapped - it felt as though, the time to prepare it - to send to me - pride in presentation for customer to feel on undoing the first class package is sheer class. The items within are top quality. Thank you for your respect - 💎”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you so much for taking the time to give Kilkenny Design a 4-star rating, we truly appreciate it! We're delighted to hear that you had a great experience with our service. Providing excellent service is our top priority, and we're thrilled that we were able to meet your expectations. Thanks again for choosing Kilkenny Design, and we look forward to serving you again soon.

Posted 1 year ago

“Can you please put up sizing of chest , waist and hips on clothing”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you so much for taking the time to share your experience at Kilkenny Design. We greatly appreciate your feedback and are thrilled to hear that you had such a positive visit! It's wonderful to know that our efforts to make our customers happy are paying off. We strive to create a warm and personalized atmosphere, where everyone feels welcome and valued. As you mentioned, our staff members are specially trained to provide excellent customer service and to assist with any inquiries or needs. We're truly delighted that you found everything you were looking for and that you enjoyed our wide variety of high-quality products. We pride ourselves on curating a diverse selection to cater to every taste, ensuring that there's something for everyone at Kilkenny Design. Please don't hesitate to reach out if you need any further assistance or if there's anything else we can do to make your next visit even more enjoyable. We truly appreciate your support and hope to welcome you back soon! Warm regards, Kilkenny Design Team

Posted 1 year ago

“The online shopping experience was fast. One of the tops was the wrong size and I exchanged it in the Galway store, no problem.”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you so much for your kind 4-star rating of Kilkenny Design! We truly appreciate your feedback and are delighted to hear that you had a positive online shopping experience with us. We're glad to know that you found our online platform to be fast and efficient in meeting your needs. Additionally, we apologize for the inconvenience caused by receiving the wrong size top. However, we're thrilled to hear that our Galway store was able to assist you promptly and seamlessly with the exchange process. Customer satisfaction is our top priority, and it's reviews like yours that motivate us to continuously improve our services. Thank you once again for choosing Kilkenny Design, and we look forward to serving you again in the future! Warm regards, Kilkenny Design Team.

Posted 1 year ago

“I have enjoyed shopping at the Kikenney Shop in Cork City for years, and I have learned that the on line version of the shop is equally interesting and dependable.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to know that you have had a great shopping experience with us, both at our physical store in Cork City and now online. Your kind words are a testament to the dedication and effort we put into creating an equally interesting and dependable virtual shopping experience. We strive to provide the same level of quality products, exceptional customer service, and delightful shopping moments no matter where you choose to connect with us. It's customers like you who make our job so rewarding. We look forward to serving you again and ensuring that your future encounters with Kilkenny Design continue to be delightful. Thank you for your continuous trust and loyalty!

Posted 1 year ago

“I ordered a print, some drinking glasses, a wool throw and a few other things. The wall was called John Hanley Purple windowpane in merino wool and they sent me a gray and yellow blanket with a label that read “Purple windowpane” on the tag. Disappointed that someone would not notice that the tag did not match the blanket. Anyway, I bought it as a gift (and had nothing else to give) so I was not able to return it, but it was expensive and not at all what I wanted.”

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Posted 1 year ago

“Ordered a gift from Kilkenny Shop, Prompt delivery no issues whatsoever.”

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Posted 1 year ago

Dear Ber, Thank you so much for your generous 5-star rating of Kilkenny Design! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are glad to know that you ordered a gift from Kilkenny Shop and that it was promptly delivered without any issues. Ensuring seamless and timely deliveries is one of our top priorities, so it is fantastic to hear that we have met your expectations. Once again, we sincerely appreciate your support and the time you took to leave us such a wonderful review. We look forward to serving you again in the future! Best regards, Kilkenny Design Team.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and are delighted to hear that you had a fantastic experience with Kilkenny Design. Your kind words about our excellent service mean a lot to us. We strive to provide the best service possible to our valued customers, and it's great to know that we met your expectations. Once again, we sincerely thank you for your glowing review. We look forward to serving you again in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“I was very happy with my purchase, and have been wearing it a lot. And got lots of compliments on it.”

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Posted 1 year ago

Dear Ellen, Thank you so much for taking the time to give Kilkenny Design a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you are happy with your purchase. It's wonderful to know that you have been wearing it frequently and receiving compliments on it. Our team is always working hard to provide products that our customers will love, and your satisfaction means the world to us. We look forward to serving you again in the future and hope to continue exceeding your expectations. Warm regards, Kilkenny Design Team

Posted 1 year ago

“Excellent & very quick service… will definitely be purchasing online again… keep up the good work 👏”

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Posted 1 year ago

Dear Jackie, Thank you so much for your amazing 5-star rating of Kilkenny Design! We greatly appreciate your feedback and support. 🌟 We are thrilled to hear that you had an excellent and very quick shopping experience. We are honored to have you as a loyal customer, and we cannot thank you enough for choosing to shop with us. It means the world to us, and we look forward to serving you again soon. Thank you again for your ongoing support! Warm regards, Kilkenny Design Team

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,257 reviews