Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,257 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased quite an amount over the years and have taken advantage of sale prices because of the quality of the goods . Staff I store are always friendly and helpful”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 4-star rating and for taking the time to share your experience with us at Kilkenny Design! We truly appreciate your loyalty as a valued customer.We're thrilled to hear that you have been enjoying our quality goods and have taken advantage of our sale prices. Our team works hard to ensure that our products meet your expectations, and we're delighted to know that we have been successful in doing so. Once again, we want to express our sincere gratitude for your ongoing support and for being a loyal customer. We look forward to continuing to serve you with exceptional customer service in the future! Warmest regards, The Kilkenny Design Team

Posted 1 year ago

“Free shipping to the UK but no mention of import tax!”

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Posted 1 year ago

Hi Alexander, Thank you sincerely for taking the time to provide us with your valuable feedback on your experience at Kilkenny Design. We do include T&C check box notifying of customs that must be ticked at checkout on our UK website. If you have any further suggestions or concerns, please do not hesitate to reach out to us. We look forward to hearing from you soon. Warm regards, Kilkenny Design Team

Posted 1 year ago

“Easy to use website, quick delivery”

Helpful Report

Posted 1 year ago

Dear Lisa, Thank you so much for awarding us a delightful 5-star rating for Kilkenny Design! We truly appreciate your kind words and are thrilled to hear that our products have exceeded your expectations. We take great pride in providing an easy-to-use website and ensuring quick delivery for our valued customers. Once again, thank you for your support and for choosing Kilkenny Design. We look forward to serving you again in the future! Warm regards, Kilkenny Design Team.

Posted 1 year ago

“Jug received was flawed”

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Posted 1 year ago

Hi there, Thank you for taking the time to provide us with your feedback on your recent experience at Kilkenny Design. Firstly, we would like to apologize for the issues you encountered with your order. To assist you better in the future, we kindly ask if you could provide us with more details about the specific flaws you encountered regarding Jug. We look forward to hearing from you and to the opportunity of welcoming you back to Kilkenny Design soon, where we hope to provide you with an experience that exceeds your expectations. Warm regards, Kilkenny Design

Posted 1 year ago

“Love Kilkenny Design - especially the Lennon Courtney range! Fab and never disappoints on the quality”

Helpful Report

Posted 1 year ago

Thank you so much, Hilary, for your fantastic 5-star review of Kilkenny Design! We truly appreciate your feedback and support. We are thrilled to hear that you love Kilkenny Design, especially the Lennon Courtney range. We agree, it is absolutely. We hope to welcome you back to our store soon. Thank you again for your kind words!

Posted 1 year ago

“Any item I’ve bought in kilkenny design I have treasured it’s my fav shop always assured of quality and value for money staff are extremely helpful always”

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Posted 1 year ago

“Quick delivery, safely packed , beautiful quality drop earrings for a friends’ 50th present. Copenhagen enamel brand and she loved them!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We are delighted that you were pleased with your purchase of the Copenhagen enamel drop earrings. Your kind words and satisfaction mean the world to us. We look forward to serving you again soon at Kilkenny Design. Warm regards, Kilkenny Design Team

Posted 1 year ago

“Every product I buy from here is delivered and wrapped as if I bought it in person. Prompt delivery, great customer service”

Helpful Report

Posted 1 year ago

Dear Martina, Thank you so much for your outstanding 5-star rating of Kilkenny Design! We are incredibly grateful for your continuous support and loyalty. We are delighted to hear that every product you purchase from us is delivered and wrapped with as much care and attention. Our team takes great pride in ensuring prompt delivery and providing top-notch customer service. Thank you again for your amazing review! Best regards, Kilkenny Design Team.

Posted 1 year ago

“I am happy,Thanks”

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Posted 1 year ago

“Kilkenny shop always helpful and good quality”

Helpful Report

Posted 1 year ago

Dear Pam, Thank you very much for your glowing 4-star review of Kilkenny Design! We appreciate your kind words and are thrilled to hear that our shop has always been helpful to you and that you appreciate the quality of our products. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. Thank you again, and we look forward to serving you for many more years to come! Best regards, Kilkenny Design Team.

Posted 1 year ago

“Broken glass in my set of crystal delivered. No Customer Support available at the weekend.”

Helpful Report

Posted 1 year ago

Hi Edel, Thank you so much for taking the time to share your feedback on your recent experience with Kilkenny Design. We truly appreciate your input and are sorry to hear about the issues you encountered with your delivery. We deeply apologize for the inconvenience caused by the broken glass in your set of crystal. This is certainly not the level of quality and service we strive to provide to our valued customers. Can you please send in an email to info@kilkennygroup.com and we can assist you further. Kind Regards, Kilkenny Design

Posted 1 year ago

“So great to work with! We were in Ireland last October and learned of this site and have since then used it to order things we couldn’t regularly get in California. They package everything so well so our crystal was well preserved to make the trip!”

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Posted 1 year ago

“Bought wine glasses for my father in law's 70th birthday. They are lovely glasses & he was very pleased. Delivery was quick and they were packaged well to prevent damage.”

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Posted 1 year ago

“Excellent service, parcel arrived as promised.”

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Posted 1 year ago

Dear Carmel, Thank you so much for giving Kilkenny Design a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service. We are delighted to know that your parcel arrived as promised. We always strive to provide reliable and timely deliveries to ensure our customers' complete satisfaction. Thank you once again for your kind words and for choosing Kilkenny Design. We look forward to serving you again in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“Easy to use website, good value sale, fast and efficient delivery”

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Posted 1 year ago

“I ordered gifts for friends. They were shipped safely and my friends were thrilled. Thank you”

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Posted 1 year ago

“Superb price, quality and delivery”

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Posted 1 year ago

Dear Anne, Thank you so much for your wonderful 5 star rating of Kilkenny Design! We truly appreciate your kind words and your loyalty as a customer. It's delightful to know that you found our prices, quality, and delivery to be superb. We take great pride in offering top-notch products and ensuring a seamless shopping experience for our valued customers like you. Once again, thank you for your continued support. We look forward to serving you again soon! Best regards, kilkenny Design Team

Posted 1 year ago

“Great products and great service”

Helpful Report

Posted 1 year ago

Dear Phil, Thank you so much for taking the time to give us a 5-star rating for Kilkenny Design. We truly appreciate it! Great products and great service are at the core of our mission, and we are glad to hear that you enjoyed your shopping experience with us. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our business. It was a pleasure serving you, and we look forward to welcoming you back to Kilkenny Design in the future. If you have any further feedback or inquiries, please don't hesitate to reach out. Warm regards, Kilkenny Design Team

Posted 1 year ago

“The product was as good but the delivery company GLS was delayed with package and delivered yo the billing address instead of the delivery address. I bought this item for a present to give to someone abroad and had intended to bring it with me but due to delay with delivery and misplacing package, I was not able to take it with me in time for my flight. Please consider changing courier for improved delivery service.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience at Kilkenny Design. We truly appreciate your valuable input as it helps us to improve our services. We sincerely apologize for the inconvenience you encountered with the delivery of your package. It is disappointing to hear that the delivery company, GLS, caused a delay and mistakenly delivered it to the billing address instead of the intended delivery address. We understand the frustration, especially considering you had bought it as a present to give someone abroad and had intended to bring it personally. We take your concerns seriously and would like to assure you that we will be reviewing our courier options to ensure improved delivery services in the future. Your feedback will definitely help us in making better decisions to prevent such issues from happening again. In order to rectify the situation and make things better, we would greatly appreciate it if you could provide us with further details about your experience. Specifically, if you have any suggestions or preferences for a different courier that you believe would provide a more reliable delivery service, we would be eager to hear your thoughts. Once again, thank you for bringing this matter to our attention and for giving us the opportunity to improve. We value your support and hope to have the chance to serve you better in the future. Best regards, Kilkenny Design Team

Posted 1 year ago

“Very efficient service and was delighted to get a few bags in my order, very considerate!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating for your experience at Kilkenny Design. We are thrilled to hear that you found our service to be very efficient. It brings us great joy to know that you were delighted to receive a few bags in your order. We always strive to provide considerate touches to enhance our customers' satisfaction. Your loyalty means the world to us, and we are truly grateful for your continued support. We look forward to serving you in the future and providing you with the same level of excellence that you have come to expect from us. Thank you once again for choosing Kilkenny Design! Warm regards, Kilkenny Design Team

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,257 reviews