Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,282 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,282 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive my order. Customer service; dreadful. Overall a stressful and frustrating experience never to be repeated. Appalling service.”

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Posted 2 years ago

“Firstly I sent a gift to someone and forgot to ask for a gift receipt as the price will be shown when sent. I reached out to ask could I get this done and simply got ignored with no reply. I ordered it over a month ago and it was returned to sender and all I got was a quick email asking if I wanted it resent or a refund, no context or nothing terrible service. My item still hasn't been delivered a month later. Alisha was very apologetic and helpful yet I'm getting a feedback survey before a reply. Whole delivery service is a joke”

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Posted 2 years ago

“Terrific service. It can I suggest you make provision on your web page to allow a sender’s name especially if it’s for a gift. Also maybe a little card. I have sent a few gifts from you and the recipients had no idea who sent them. But that said love your site and will continue to use it.”

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Posted 2 years ago

“Very sticky. Very disappointing purchase.”

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Posted 2 years ago

“Super staff and just so helpful.”

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Posted 2 years ago

“Very speedy from order to delivery, about three days. Glasses packed with great care and lots of strong bubble wrap. No breakages thank goodness! Delighted with my first experience with Kilkenny Shop and aim to use them again in the future.”

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Posted 2 years ago

“I have ordered twice and each time I received my goods on time and well secured”

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Posted 2 years ago

Hi Margaret, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you have enjoyed both of your online shopping experiences with us. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Had no issues with my order.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you have enjoyed your online shopping experience with us. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Very good online service”

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Posted 2 years ago

Hi Alan, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you have enjoyed your online shopping experience with us. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Bought a few Christmas presents. Prompt delivery and all were as described on the website. Excellent quality and goid price point. Delighted with everything.”

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Posted 2 years ago

Hi Paula, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you have enjoyed your experience shopping with us online, your feedback is very much appreciated. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Great shop, fabulous products, good customer service and easy returns”

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Posted 2 years ago

Hi Catriona, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you have enjoyed your experience shopping with us. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Excellent service and wonderful merchandise both of which are a delight.”

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Posted 2 years ago

“Beautiful gifts which are distinctive and suit when treating friends and family.”

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Posted 2 years ago

Hi Elizabeth, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with the beautiful gifts you have purchased with us. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Supporting Irish businesses, free delivery, extensive range of gifts at competitive prices”

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Posted 2 years ago

Hi , Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are as passionate about supporting Irish businesses as we are! Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“I am always very impressed with the quality of the goods which I buy from Kilkenny Shop and with the service I receive from your customer service. The only thing I have an issue with is the amount of packaging which is used. I think you need to source smaller boxes for smaller purchases. I received one diffuser refill in a box which was approx 2ft long x 1 ft deep x 1 ft wide. There's always way too much packaging. I know you want to prevent things from breaking, but it's truly overkill. Loving your products. Cathy.”

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Posted 2 years ago

“I was disappointed with the packaging you used for the delivery of my purchases. The cardboard packaging for example on Disney children's socks was crushed. It is unacceptable to simply use a plastic bag to deliver such items. Also the delivery time was double that advertised”

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Posted 2 years ago

“Incredibly slow delivery. I ordered something for a present for my mum' birthday and it said express 2 to 3 working days delivery which would have arrived on time. Instead it wasn't even dispatched until the 4th working day. I contacted customer service who got back 2 days later to say there was a back log and it has been dispatched now. This is not the first time dellivery has been very slow so I wouldn't order something I needed within a week again.”

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Posted 2 years ago

“Very disappointed with the length of time it took to be delivered.”

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Posted 2 years ago

“Very pleased so far with order shipped to US. They are gifts so most have not been opened but arrived safely packed and intact. The felt Christmas ornaments are charming, well made and larger than expected. Atlas Cedar essential oil is beyond expected - lovely scent. Thank you, Ireland, for making our holidays special!☘️💚”

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Posted 2 years ago

Hi Gretchen, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your delivery and the lovely products you have purchased. Have a fantastic holidays and enjoy your Irish-designed goodies. Thank you again for choosing Kilkenny Design and we look forward to seeing you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hi Una, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with the service we provide, this feedback is very much appreciated. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,282 reviews