Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst travel company ever. I am a frequent traveler and worked almost with all travel companies. I have never seen in my life such process that is based on disappearance and not responding at all. You will never be able to reach them on the phone or any other channel and if they ever come back to you after days of follow up’s they come lacking any sense and just highlighting the process that you can read online. Travel industry has big tendency of mistakes either by systems or by Humans and many customers would really expect the travel company to respond to the major mistakes in bookings and not just to run away with the money and not even offer refunds or solutions of changes. This process is suitable for money laundering companies not for reputable travel companies”

Helpful Report

Posted 3 years ago

“Still waiting on my refund that I requested in Jan 2020. Customer service sucks and they are refusing to give my money back after over 2 years by delaying contact and working extremely slowly, if working at all. They admitted they received money back from 2 out of the 3 airlines on my trip in March 2021. It is July 2022....so they literally swallowed my money by using the "still waiting on one more airline to respond" excuse for over 2 years now.”

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Posted 3 years ago

“ABSOLUTE SCAM !!!! I'm still in shock with my experience with KIWI. I booked a flight to Mogadishu and they made me fly into Bodrum from Birmingham and then Bodrum to Istanbul .. I was supposed to receive my E-ticket for the transit flight which was 18 hours. Instead I was left in the AIRPORT WITH no HOTEL AND NO E.TICKET. I contacted them more than 20 times and they told me they would send me the rest of the flight details to ADDIS ABABA but they did not. Contacted customer service and they’re based in India although it’s a London number . They’re all scammers I was left with no hotel no flight and stranded in Istanbul. They will tell you that they’re waiting for the airline to send the flight tickets but this is false. I’ve spoken directly to Ethiopian airlines and they said they did this and that they’re fraudulent. ALSO before the flight I was supposed to go on left they sent me a fake PNR number which did not exist and I was sent back from the flight . AVOID AT ALL COSTS , SCAMMERS FRAUD”

Kiwi.com 1 star review on 25th July 2022

Helpful Report

Posted 3 years ago

“I had the worst ever experience with kiwi. They're fraud and won't help costumers. They refused me a refund even when the carrier emailed them and told them to refund me telling them the way to do it. My advise is book a flight directly through the carriers. AVOID KIWI AT ALL COST!”

Helpful Report

Posted 3 years ago

“TOTAL SCAM in no way buy on this site. On a flight from Olbia Italy to Lima Peru they canceled the first and third connection I had to spend more than €3000 to reach my destination and with a minor KIWI I never answered with any kind of help. The only response was "we are very sorry, contact the airline". They charge your life $$$ but when they have to give some customer service they tell you "sorry there is nothing we can do" SCAM DO NOT COMPETE HERE UNLESS YOU WANT TO LOSE YOUR MONEY AND HAVE A BAD TIME"”

Helpful Report

Posted 3 years ago

“Do not use Kiwi! It would take a long time to detail everything that went wrong. We were consistently misinformed or not informed about canceled flights which ended up with us paying 3 times for our outward bound flight and potentially being stuck for 3 days with our return flight (we were saved by the airline, no thanks to Kiwi). Several attempts at refunds have failed. Look elsewhere.”

Helpful Report

Posted 3 years ago

“Stay away. Had a $650 flight to Morocco in December and Morocco made a flight ban. They cancelled all flights. Kiwi has kept every single penny and the flight never left the ground and it was cancelled entirely. 7 months and still no refund. They’re thieves.”

Helpful Report

Posted 3 years ago

“I booked a last minute return flight from Hannover to Athens to be presented to a funeral of a family member. The first part of the flight was through Corendon Airlines (Hannover-Heraklion on 09.07.2022) and the other parts were from Aegean Airlines (Heraklion-Athens on 09.07.2022 and Athens-Hannover on 10.07.2022). Kiwi website confirmed the booking and sent me the e-tickets for all 3 parts (file attached). Few hours before departure, they sent me an email, that the Corendon Airlines cancelled the flight from Hannover to Heraklion and that I should search for another schedule and the informed me that I have no refund right as I didnt book the insurance they offered. I called the Hannover airport and they informed me that the flight is scheduled and is not cancelled. I informed the kiwi.com with an email that the flight is not cancelled and that I am waiting for my refund in case they dont resolve the case. The same time kiwi.com were selling tickets through their website for the same flight tha same date and same time. I contacted the Corendon airlines and our booking code and e-ticket (shared through kiwi.com) could not be find in their system. The day after, the Hannover airport confirmed that the flight was performed as scheduled. They are scammers. I have regreted booking with them.”

Kiwi.com 1 star review on 17th July 2022

Helpful Report

Posted 3 years ago

“Minus 10 is their rating. Fraudulent Airline - BEWARE! They gave us notice that our flight was changed from 4:55 pm to 7:45 am and we received the notice at 6:45 am. There is no way anyone could make this flight with less than an hour to get to an airport and flight that was scheduled for the afternoon. AND to make it worse it's a money grab - now they want us to pay 4X more for our tickets that were prebooked 4 months in advance.”

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Posted 3 years ago

“2 years ago we booked our flights to South Africa which were cancelled due to covid rules. STILL WAITING FOR REFUND!!!”

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Posted 3 years ago

“They don’t even deserve 1 star lost £634 you try to get through to them , when the flight had gone , they contacted me by text what a joke . Don’t ever book with them , money down the drain , no customer service . They are just thieves”

Helpful Report

Posted 3 years ago

“One of the worst phone customer experiences I've had in my entire life. Lack of communication between Kiwi.com and airlines so if you need to make a change on your trip, I'd suggest contacting the airline directly (even though most likely you won't able to because Kiwi withholds information). Nothing gets done on Kiwi.com's end and they don't provide the information you need to make the change with the airline. The chat support takes hours for a response, and the phone support agents have zero information they can provide and goes in circles with you. After 4+ phone calls with some going over an hour, nothing was resolved. False promises were made by staff saying issues would be GUARANTEED to be resolved yet they weren't. 0/10 would never recommend to anyone.”

Helpful Report

Posted 3 years ago

“My advice to everyone to not go with kiwi.com if the plain cancel to get the refund. I had bad think with them my plain from UK to Italy to Jordan I have Massey services I did come back they took the money for nothing”

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Posted 3 years ago

“I don’t usually write reviews but the public needs to know about this business. I booked flights through Kiwi.com for my mother. One of the airlines did not allow my mother to board because of an error by Kiwi. She was not allowed to board and had to buy another ticket. Kiwi refuses to give a refund. Do not trust this company.”

Helpful Report

Posted 3 years ago

“I booked a air ticket through kiwi.com and airlines cancelled the flight. I have a relative in the airline and came to know the airline refunded the full amount and also have the proof. I only got a partial refund from kiwi and that too not in actual bank account but through kiwi credit. They informed they refunded whatever airlines refunded which is a lie I was cheated and hence please be careful and avoid using this kiwi.com for booking any tickets.”

Helpful Report

Posted 3 years ago

“I booked my flight through Kiwi.com because it was slightly better priced. One of my flights delayed by 9 hours (this was not Kiwi's fault). However, because it was booked through Kiwi, I received NO UPDATES and was stranded at an airport with a baby. The airline said they would refund me due to the delay being longer than 3 hours. 2 months later the airlines cannot figure out where they sent my refund. We finally confirmed that the card on file that was refunded was a Kiwi.com card... Frontier sent my refund 3 days after the flight was cancelled. I still have not received my refund. When I send in chat messages about why Kiwi has not refunded me even though the airlines have refunded them, I get nothing. No responses. No emails. No helpdesk chat responses. This company is terrible. DO NOT WASTE YOUR MONEY OR YOUR TIME! THEY ARE A HORRIBLE! Until I receive my full refund, I will continue to write awful reviews.”

Helpful Report

Posted 3 years ago

“Worst support and service of any booking agent - EVER!! Paid for a business class ticket and when I changed departure days they charged me thousands of dollars and put me in economy!! These guys are not honest and provide terrible service - in addition to cheating travelers. I would recommend everyone stay away from Kiwi.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“TOTAL SCAMMMMMMMMMMMMMM!!! STAY AWAY THEY WILL STEAL YOUR MONEY DISHONEST”

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Posted 3 years ago

“Kiwi booked me on a Jetstar flight to Cairns from Melbourne - I had booked online using Kiwi site for 3 Pax. 1) Firstly they booked me on two different PNRs which means I was on a different PNR from my wife and daughter 2) I tried to check-in onto the flight to Cairns online on the day of flight (4 July 2022) for flight number JQ 946. I noticed that my ticket was not confirmed as it was partially paid by Kiwi. I was asked to make additional payment before the ticket was confirmed (please note this was about 4 hrs prior to the flight departure). I was unable to pay online to the airlines due to some technical issue - I called up KIwi customer service and asked for help. I was promised that they are looking into this on an urgent basis and will revert asap. As there was no update from Kiwi, I called back in another 45 mins and was again assured that they will take care of this and revert urgently to me. Please note - NOBODY from Kiwi called back or sorted this out for me. I had to finally sort out the pending payment at my end with the help of a friend before I could board the flight. Really unprofessional way of handling the case by Kiwi - I have never seen this in any agent across any where in the world (I frequently travel across the world). I am not recomending Kiwi to anyone after this experience. Tamal De”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews