Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were attracted by what appeared to be cheap prices of flights , but it turned out that we had to pay a lot for changes in routes and for luggages. Their responses to emails takes sometimes 5 days. Very bad experience.”

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Posted 3 years ago

“I bought a flight ticket and 30 minutes later message that flight sold out or unavailable, they then ask for additional money to be on another flight. Refused and asked for refund, only to be given a credit which I can used within 2years. Wrote that I rather have money back on my card but they refused so I booked another flight with the credit, only to be told they will confirm within 24 hours. I think just a ploy to request further payments for more expensive tickets. Will not use again.”

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Posted 3 years ago

“Never use Kiwi!!! the worst company ever, terrible customer service. I bought airlane tickets over two years ago, they didn't refund me yet. They said that they are waiting for the airline company to refund first which is no true because I bought the same ticket with Bravofly, using excatly the same airline and they have refunded me one year ago. Kiwi still owe me 1700 $. They answered me 2 to 4 months later and not even the question I am asking. To conclude don't use this company, this is a scam, not reliable at all !!!”

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Posted 3 years ago

“I will not use them again... I recommend you not to either I will not use them again and I would not recommend using them. I paid for a 10 kg bag but when I arrived at the gate, I had to pay AGAIN for the the bag. They don't have a customer service team, I messaged them asking for a refund, its been 5 weeks since I first emailed enquiring about an email. I have followed up several times and STILL have NOT yet received even one reply.”

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Posted 3 years ago

“It looks like a blatant scam. I ordered 20kg checked luggage. I went through the ordering process again to double check whether I did not make a mistake, I did not. The 20kg changes to 10kg upon paying. I contacted kiwi.com via email (not gotten a reply yet after 3 days). The chat is just manned by bots and low paid outsourced workers that don't seem to understand what you want or just blatantly ignore everything you say. I explained about the mix-up and just asked for it to be rectified and always get the same reply back saying "additional luggage can be purchased... And you have purchased..." not confirming they understand the issue, which is in their system, and from what it looks, is on purpose, as they just ignore any reference I make to it. I asked for them to refund the luggage and they said that can't be done. So, I guess we are just going to have to pay extra and the only thing I can do is warn others not to purchase through Kiwi.com I there is supposed to be 10kg free per person, however, the order does not mention this, just 10kg free for person A, and 10kg paid for person B. I asked them about this, again, they seem to be too mindless to answer a simple question of "Do both people get the 10kg free?".”

Kiwi.com 1 star review on 17th August 2022

Helpful Report

Posted 3 years ago

“Scam. Try to book via kayak. Just taking few minutes to book and price rise up like extra 150. Add on more money on bags fees more than airline charge. Never use them. Use Google flights search and I got 50 dollars less direct with frontier airline. Kayak is my goto place to book my international business flight. I will re look kayak again. Bz they team up with scam kiwi.”

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Posted 3 years ago

“Bunch of theives. Book directly or with a different company. They will extort you. Do the extra effort.”

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Posted 3 years ago

“Cancelled our baggage for a week long trip. Customer service was poor and offered no solution apart from paying large fees at the airport. We were not able to speak to anyone on the phone until 2 weeks before departure. I would avoid.”

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Posted 3 years ago

“Scam worst company don't use these guys ever.”

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Posted 3 years ago

“Kiwi is worst airticket trader in a world, when problem arise, like flight delay, or cancel. Kiwi start to cheat you, their customer service is trained to cheat passenger not help. If you book from kiwi and flight is cancelled, you propably loose your ticket price and you have new ticket by yourself. I walk far from this scam eastern europe company, they are not honest, they not have any business ethic and not moral.”

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Posted 3 years ago

“Try to book the flights directly with the airlines. KIWI will rip you off. Once you press the button there is no way out.”

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Posted 3 years ago

“Impossible to communicate. company cancelled my plane and i did not receive a refund for that. this company is a scam and customer service is non existent . AVOID AT ALL COST”

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Posted 3 years ago

“I booked a ticket with kiwi and cancelled it before the 1 month of the flight and travel insurance so in case if cancel the booking I will get the refund but these people are not giving me the refund back to my bank account. They big time scammers.Never ever book a ticket with them #kiwiscam”

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Posted 3 years ago

“Scam! Horrible experience..”

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Posted 3 years ago

“Impossible to speak with, had a carrier cancelation and KIWI will not refund or even allow me to speak with a human. NO WAY to rectify situation. Will never use again. Lost over $600.”

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Posted 3 years ago

“Worst customer service I’ve ever experienced. I contacted them several days before my flight, but they ignored me until less than two days before my flight. When they finally did get back to me, they said it was now less than 48 hours so they wouldn’t help. When I pointed out that it was their fault it was less than 48 hours, they just repeated “it’s too late now, it’s too late now” over and over. I’ve been looking into them since, and there are countless reviews saying the same thing. Stay away. Just book through the airline. They provide nothing and if you’ve booked through them and need any help, you’re screwed.”

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Posted 3 years ago

“Comprei uma viagem por um preço, não a conseguiram marcar, deram-me uma alternativa que me custou +39€. Depois disto confirmaram o meu voo, entretanto (uma semana depois) decidi entrar no website outra vez. O itinerário da viagem mudou pelo que teria de pagar NO MÍNIMO mais 160€. O suporte não me oferece opções, é impossível sentir-me seguro com este website. Pouco sério.”

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Posted 3 years ago

“DO NOT TRUST KIWI.COM. SCAM! I have requested ASSISTED (paid) refund in May, two months down the road - NO RESPONSE, NO UPDATES ON REQUEST!! Just literally took 600 euros + 35 for assisted refund and decided to SCAM ME!!! I will make sure this will not go down quietly. Enough of stealing money. I will report any and all available authorities in Czech, US and wherever you are found.”

Helpful Report

Posted 3 years ago

“Avoid at all costs!! Even if you wish to travel under a saver option, honestly, it is not worth the risk!! If you understand how this type of travel agency makes money, you will understand. Cheap booking won't give them much profit, so they will try anything to get that money from you, including making you purchase more and more services from them, change your flight ticket so you can book a more expensive option with them, and then refuse to give you a full refund really hard by playing word games in their T&C. Not allowing you to contact them and only until the last minute, or inside 14 days, but then the flight tickets became so expensive you have to book with them. They play a word game with me, they changed my trip, and booked the two-part trip with them from Antalya with them to London, they changed my first journey to become later than the second one, if it's the carrier's problem, they still don't offer a full refund even that I bought the refund services, and they only offered me 1/4 of the original refund amount. Like what?? The risk was not stated and then they made you take that, then later trying to suck your money dry by forcing you to make a decision. I am very glad I used my credit card to pay for my trip, and I will try to get the money back via the bank, not via them. Obviously, they have demonstrated they cannot be trusted so hard.”

Helpful Report

Posted 3 years ago

“Kiwi is a scam company. I just lost $1,400 because of their scam. I purchased the round-trip ticket and I’m an American citizen, I was supposed to transit through Tokyo and Vietnam to get to Bali. In my past trip which I purchased my tickets directly with the major airlines, I was able to transit without getting a visa because in Japan American citizen can transit without a visa. But Kiwi sold me tickets that I was trapped in Vietnam and Japan, they did not allow me to get on the airplane because they said I needed a visa for Japan. The airlines that kiwi sold me a ticket with, they could not transit me to Los Angeles from Tokyo. Kiwi should not have put such airlines together as part of a round trip ticket. I tried to call Kiwi to change the flight but nobody responded. I already paid $1400 to Kiwi for this ticket and I couldn’t make this trip back because the way kiwi set it up. I had to buy another ticket with United to come back home. With United airline I transited through Japan without requiring a visa but the airline Kiwi set me up did not allow me to transit through Japan without a visa. kiwi is running such a scam. No other airlines ever put such flights together as a round trip ticket because the passenger gets trapped and can’t finish the trip but kiwi does such a scam. I am asking to get full refund for what I paid to Kiwi which is $1,400 but they don’t respond and it’s impossible to talk to anyone in that company.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews