Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My return flight did not exist with the airline, I had to purchase a new return flight”

Helpful Report

Posted 3 years ago

“We booked our flights to Corfu Greece with Kiwi.com because of the price, apparent convenience, and baggage allowance in terms of carry on bags ( one 4 kg. bag and one 8 kg. bag per passenger) . All was printed out under the Kiwi letterhead and all was well on our departing flight. Just prior to our return flight I discovered that there was a flight change that involved an earlier departure as well as an extended 12 hour stay in Athens for our connection. The issue was at check- in in Corfu where we were informed that the airline ticket did not indicate the same carry on allowance as shown in our reservation meaning that we had to pay an unexpected fee for baggage. I paid and contacted Kiwi only to be given a polite (at first) runaround . Kiwi referred me to the airline but I wrote them that my problem was with Kiwi . I made my reservation based upon Kiwi's ad and Kiwi's confirmation . As time has passed they don't even acknowledge my mails. It is almost 2 years(!!!) since this incident and yet they still send me offers ! Obviously, I explained to them that until this is resoved why would I even consider them as an option ? I have travelled since then (with other companies)and I have nothing but contempt for Kiwi - and any other company that has no integrity or respect for the clients who are the reason for their very existence !”

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Posted 3 years ago

“Bought a flight from TLV to Rhodes with Kiwi.com. When I showed up at the registration desk, they said I was not in the system. There were a couple of people with the same problem. The airport staff said kiwi.com was doing this all the time, taking people's money and issuing no tickets. Avoid at all cost.”

Helpful Report

Posted 3 years ago

“I used kiwi to go to Barcelona on the 16th, I did not end up in Barcelona until the 18th. I was supposed to get back home on the 26th and I did not get back home until the 27th. I had to sleep in the Toronto airport multiple days due to the fact that there's no type of hotel accommodations. I had multiple cancellations and delays and there was little to no assistance in rescheduling flights. My baggage was damaged and I have not gotten a refund for that, I haven't gotten a refund at all actually. I had to rebook almost all my flights using different airlines myself and I ended up spending over an extra $2,000 just to get to and from my intended destinations. At one point when I was attempting to use kiwi to reschedule a flight they told me to "call back later in two hours because our services are down" it was already 1:30 am. When one of my flights got cancelled I called a kiwi agent to let them know about the cancellation and the told me I had to call the airline to rebook, is that not kiwis job? Almost every time they "rebooked" me on a flight it would get rescheduled, cancelled or my spot would mysteriously disappear. Honestly I never leave reviews but if I can save anyone from this extremely traumatic experience I'd be happy to.”

Helpful Report

Posted 3 years ago

“They are a scam. They took my money and never refund me back. Please DO NOT use them!!!!”

Helpful Report

Posted 3 years ago

“Worst experience in travel agents ever, my tickets got cancelled, and they send me an email that I will not be receiving a refund! Don’t book with them, their prices might be tempting, but you will be paying double the price ( at least) to cover yourself up.”

Kiwi.com 1 star review on 29th June 2022

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Posted 3 years ago

“Do not book with them. They are thieves. If for some unforseen reason u have to cancel They will refund 10 Euros for your entire ticket of $1000 and pocket the rest, even if the airline is refunding upto 75% of the amount. Be careful booking with them. They even charge u and pay the airline with their card so they have full control over the transaction. Airline confirmed to me that 1 flight in your itinerary has been canceled and no info from Kiwi.com. and probably no refund for it either.”

Helpful Report

Posted 3 years ago

“Paid for a airplane ticket to return home. Soon after paying via credit card, I get an email from Kiwi.com saying we are processing your booking. Four hours later, I get an email saying your booking process has been delayed and you will be notified when complete. Also, stated may take up to 24 hours. I waited 24 hours and still no response. Web site indicated still processing. I attempted to have a live chat and find out the status but could only chat with an artificial service representative. To date, the day of departure, I still have not received any communication from Kiwi.com. I had to buy another ticket from a different company and flying home. Using Kiwi.com was an expensive mistake and I feel robbed.”

Helpful Report

Posted 3 years ago

“This company is a absolute scam booked two flights had to pay extra and the flights wasn't even booked never received my confirmation and they refused to give me my refund and the customer service is really bad 😑 they take all your money and no flights absolute rip off stay away”

Helpful Report

Posted 3 years ago

“This is the worst company ever! I booked 6 flights around Europe and they ruined every single one of them. They moved my flights to other days and I had to pay extra nights in some hotels and loose nights in others. Then there was a typo with my name and I checked each airline and the passenger name can be changed for free if its under 3 characters, which in my case it was. Not only they replied to me after weeks of trying, I had to call them since they ignored my emails. And to make it worse, Kiwi wanted to charge me 150£ per flight to fix the typo which its supposed to be free! That price was even more than some of the flights. I had to call each airline individually and do it myself, but since kiwi did the reservation, I had to remove them as the owners of the reservation and change it myself. And thanks to that I found out they messed up the luggage for one of the flights! They forgot to add the luggage for one of the returns! I had to pay extra for all that. I ended up paying 500£ more due to change in hotel accommodation and the luggage. The worst company ever! I will try to seek legal advice because this was outrageous!”

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Posted 3 years ago

“HORRIBLE COMPANY DO NOT BOOK WITH THEM. Their polices are not legit and they have worst customer service.”

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Posted 3 years ago

“they don't care Had a family emergency the day before my flight and called to cancel my flight. They refused to help me since it was less than 48 hours. I understand they have to follow policy, but there should be exceptions. Such a waste of time and money.”

Helpful Report

Posted 3 years ago

“Good luck having a refund with those scammers. My flight was cancelled and the airline issued a refund 4 months ago and till now KIWI didn't give me a penny. I keep chasing them but no answer. I will never use this company again.”

Helpful Report

Posted 3 years ago

“Under no circumstances should you book with Kiwi.com! Absolutely shocking and incompetent customer service. I tried to book a flight to China but found the flight itinerary they sold was actually impossible and wouldn't be acceptable for anyone to be admitted (according to the Chinese Embassy). I rebooked the suggested itinerary on the site only to get a notification several days later that it was rejected. Thus began a long saga of correspondence with the Help Desk (they offer phone support 2 weeks before your flight date). The only times I get any information is when I've chased them up - they do not take any initiative to find a solution. They answer all queries and suggestions with excuses: - the flight route is unavailable (yet I can see them selling the routes on their website and on other airline websites) - we have a high volume, you are in a queue and we are working through it, please be patient (for nearly a month??) Terrible company!”

Helpful Report

Posted 3 years ago

“Stuck In Toronto due to bad customer service”

Helpful Report

Posted 3 years ago

“⚠️Kiwi.com is strongly advised against, has been scammed for 8500kr⚠️ On 25.01.22 I bought a flight via Kiwi.com. The flight was booked until 28.08.2022. On 28.01.22 I was informed that the trip had been changed so that it could not be completed, and that I could demand an assisted refund. I therefore booked a new trip on January 31 as I was entitled to a full refund. I was again informed on 12.06 that my new trip had been canceled. In the meantime, I have complained to the service provider about the cancellations. I have not received a solution. I have had the Transport Appeals Board take over the case for me, but they have also not received a response in about half a year from kiwi.com. In the chat with the kiwi, they claim that they have not been contacted by the transport complaints board. I have travel insurance privately and through the Danish bank's travel insurance through a mastercard with the academics, but since the trip has not yet taken place, the above is not covered via travel insurance. After reading comments, one comes across experiences such as: "The Department of Transporting contacted the airlines, and they both got back to me directly. I found out Delta refunded Kiwi.com in November 2020, and Hawaiian Airlines refunded them in February 2021. Kiwi.com fed me reads for 2 years when they had MY MONEY on their account. " Have also read experiences about cancellations of aircraft where the aircraft have not actually been canceled in reality. If kiwi.com could get 0 stars, they would get it from me. Cruel experience, without the opportunity to contact by email, phone etc.”

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Posted 3 years ago

“You cheated on me, took my money, and didn't give me any more information about my booking.”

Kiwi.com 1 star review on 16th June 2022

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Posted 3 years ago

“GARBAGE NIGHTMARE COMPANY”

Helpful Report

Posted 3 years ago

“Avoid this terrible fraudulent company. They attempt to scam you out of your money. They don’t respond to messages so I am pursuing a refund by disputing the charge through my credit card company, which is the only real way to deal with these criminals. I hope they go out of business and the owners rot in prison.”

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Posted 3 years ago

“Booked a flight with them. The flight was cancelled. They offered another flight about 3 weeks before my originally booked flight. I already had my accommodations so I needed to leave on the original date. When I booked the new flight I had to pay again. They didn't refund my original purchase. Total scam. Will never do business with them again. MF.”

Helpful Report

Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews