Name: Kiwi.com
Rating: 1.39

“WORSE BOOKING AGENCY IN THE UNIVERSE ! Let’s pray they go under ASAP ! When they book for you, they do it under a Visa card that has your name on it ! This way when you call airlines about refunds they assure you it’s going directly to the credit card you booked with because it has your name on it ! Then they promise on the phone that when you pick “refund” on their website , you will be refunded ! BUT YOU ARENT ....YOU GET A FEW POINTS TO BOOK AGAIN WITH THEIR TERRIBLE AGENCY! It’s a scam ! Let’s hope they are no longer a business and find something else to keep them busy with then stealing money and lying and taking advantage of others”

Helpful Report

Posted 5 years ago

“Warning. Never, ever book a flight with kiwi.com. I had a flight since March and had been cancelled by airlines due to lockdown. Kiwi.com requested £20 to refund, which was paid, but nothing returned. On April 2020, Airlines emailed me that refund done, but kiwi.com not responding to any email. They are a group of thieves. I don't know why the review is 3.8 despite all these complaints from the clients”

Helpful Report

Posted 5 years ago

“Warning. Never, ever book a flight with kiwi.com. I had a flight since March and had been cancelled by airlines due to lockdown. Kiwi.com requested £20 to refund, which was paid, but nothing returned. On April 2020, Airlines emailed me that refund done, but kiwi.com not responding to any email. They are a group of thieves. I don't know why the review is 3.8 despite all these complaints from the clients”

Helpful Report

Posted 5 years ago

“Kiwi is practicing fraud booking. The company put multiple bookings (multiple flight) together to create seemingly a legitimate trip itinerary. The company knows that the connection flight will not be allowed due to covid-19, but still provide the bogus trip itinerary. I am one of the victims, and only found out about the bogus trip itinerary at the last minute. Naturally when I request they take full responsibility and issue full refund, and the answer I got is that it is not their responsibility for the itinerary issue.”

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Posted 5 years ago

“KIWI.COM is stealing money during COVID-19. They told me to wait for a refund up to 3 months. And guess what I am still waiting and they are telling me the same thing "it is being worked on". I called the airline directly and airline told me they did not even submit a request for a refund for me. PLEASE DO NOT BUY FROM THEM SO THEY WILL GO OUT OF BUSINESS.”

Helpful Report

Posted 5 years ago

“KIWI.COM is stealing money during COVID-19. They told me to wait for a refund up to 3 months. And guess what I am still waiting and they are telling me the same thing "it is being worked on". I called the airline directly and airline told me they did not even submit a request for a refund for me. PLEASE DO NOT BUY FROM THEM SO THEY WILL GO OUT OF BUSINESS.”

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Posted 5 years ago

“I wish I could give them a zero, my trip was cancelled because of covid and they send they will refund me the money once they get the money from the airlines I called them 10 times and told me it’s still processing and to wait 3 months, I called them at 3 months they said the same thing “wait! It’s still processing” I called the airlines myself (Norwegian and wizzair) turns out they had refunded them the money 2 months prior and sent me confirmations with this info! Had to call my bank and file a dispute Just ridiculous! Never ever book with kiwi.com Book with the airlines directly and save yourself the hassle”

Helpful Report

Posted 5 years ago

“Scam. We booked two flights from Barcelona to Treviso via Bucarest. The flights got delayed and we received a list of options to get a refund. We selected the "free of cost" refund process, where we had to call and sort everything out by ourselves. We received the money less €30. We called Kiwi and they rudely explained to us that those €30 were the cost for their "services". Avoid at all costs.”

Helpful Report

Posted 5 years ago

“I did a quick Google research before purchasing international flights through Kiwi's website and was pleased to find several positive reviews. Fast forward to 2 months later and I'm joining a 2,500 plus group: "Victims of the Kiwi scam" group on Facebook to try to figure out how to get a refund for my canceled flights. I later learned that they pay their employees to write positive reviews on different sights. Their costumer service and policies are a joke. They offered me a $11 refund for a $1,200 flight. Save yourself the hassle and skip Kiwi.”

Helpful Report

Posted 5 years ago

“Kiwi has lied to me and cheated me out of 350$ for a service I will never receive. As a naive international traveler I used kiwi to try to book flights, finding what appeared to be a good deal, but soon became a nightmare. Although no one could predict the pandemic, kiwi has handled my case terribly, with costumer service that has lied to me and yelled at me through the phone. In March when the pandemic hit I called kiwi to ask how this could affect my trip in June. They assured me that I would be able to change my flights to a trip in 2021 up to two days before my flight date, failing to tell me that if a flight was cancelled they would not help me in the slightest. When I called to reschedule the costumer service representative basically explained that if I wanted a refund I would have to wait several months and recommended I do it myself, noting that as soon as I opted to do it myself they would no longer help me. I didn’t want a refund, I paid extra for a ticket that would allow me to change flight dates. Yet kiwi would not honor their own ticket choices. After believing I fully understood their policies I opted to get access to my flight information and attempt to get my refund myself. Kiwi provided me with false information regarding one of my tickets and that became a nightmare within itself. After several weeks of fighting with airlines I found I was 350$ short, I contacted kiwi to ask for an invoice (something they failed to provide me at the beginning of this whole process) and they refused. After serious inquires about their policies and where my missing 350$ was, I found out I had paid them a 350$ fee(which I can only assume is true because they would not provide me an itemized invoice for where my money went) that they refused to provide me a voucher for. I paid extra for a ticket I could change, they lied to me saying I could still utilize that service, then refused to help me when I tried to change my tickets and are currently refusing to assign me a voucher for a service they never provided me, a flight to Europe. If anyone is considering booking flights through Kiwi, I strongly recommend you look elsewhere. This company is not trustworthy and not deserving of your money.”

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Posted 5 years ago

“They refused to believe that Easyjet had cancelled my flights even though it was obvious that they weren't operating any flights at all. Tried to get a refund but they said they hadn't been told by the airline that the flight had been cancelled. It's now six weeks and I've still not seen hid nor hair of my money.”

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Posted 5 years ago

“They sold a ticket that doesn't exist. Airline don't have that kind of flight, have to pay extra £10.00 to send the message”

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Posted 5 years ago

“Zero possible to get good service,, This is scam company and try to take just money,, they sell unexisting flights and zero refund .. Please don't try even book one small flight,, after they will send you an email about part-time cancellation .... Dont even click on this website .. SCAM ! SCAM ! SCAM ! we bought two separate tickets and was same story .. Horrible company ..”

Helpful Report

Posted 5 years ago

“Terrible service. Sold me flight that doesn't exit. Received cancellation notification 10 hours before the flight. Requested a refund and waiting already more that 3 months. No chance to contact support.”

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Posted 5 years ago

“I am frequent traveler, doing over 40 flights per year, and I have been regularly using Kiwi.com when I search for connections, or do complex planning for multiple cities. It seems that this review site is not giving proper credit to Kiwi.com, and I am appalled by all these bad reviews. I had a few issues with my tickets cancelled, and they do return money, though, with bigger delay compared to some airlines. And since the COVID-19, all travel industry is in a big mess, so I am not surprised that they are not replying, and dealing with fast enough.”

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Posted 5 years ago

“Kept the refund money for themselves. Never again !”

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Posted 5 years ago

“Estafadores!”

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Posted 5 years ago

“Took my money and refused to give me the full refund, making it extremely difficult aswel”

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Posted 5 years ago

“Cancelled flights. No refund after 3 mnths. Appalling service. Avoid at all costs!!”

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Posted 5 years ago

“The company is fraudulent and steals money from their customers. I had an airline reservation in effect for 30 minutes and kiwi . com refused to refund my money. They have over $1100 of my money. Do not use this website.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Kiwi.com Reviews