Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.39

1.4 Rating 1,671 Reviews

10 %

of reviewers recommend Kiwi.com

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1.4

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked flights through Kiwi on 13th February to fly from Chiang Mai to Krabi on 1st March. 26th February, Kiwi tell me my flight schedules have changed and I have to pay more money for the new flight or cancel my trip and get a refund of the flights. This left me with the current situation: 1. Pay more money for a flight I did not change 2. Cancel the flight and lose 23500 baht (as of this date $774.90) on the accommodation I booked. There is no consideration as to whether someone can even pay this extra charge out of nowhere. Naturally I paid the extra to keep my holiday. When I asked customer service for a refund as I didn't change the date and it's totally out of my control, they said no because they did not change the flight. But I'm not allowed to speak to the airline because Kiwi managed the booking. When I asked the customer service employee on the phone if Kiwi made money off the extra transaction I had to pay or lose my trip, he confirmed yes they take a cut. Don't use Kiwi. They are happy to accept payment to manage bookings, but they're not actually going to take responsibility if anything goes wrong and you also cannot approach the airline once you make the booking through their platform. Their customer service told me they cannot do anything. And they just hide behind their T&Cs. I feel so let down and cheated.”

Kiwi.com 1 star review on 26th February 2021

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Posted 5 years ago

“I booked a flight home to London from Corfu with KIWI.com on 31/08/20 there was a connecting flight, however my first flight was late so I missed the second flight which resulted in me being stranded in milan I rang kiwi and told them I didn’t arrive in time for second flight and missed it, they said pay for another flight and we will refund you the amount, this was on 31/08/20, I still have not received after waiting 6months”

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Posted 5 years ago

“It is a scam! After my flight got cancelled, they still sold tickets for it. They sold tickets for a flight that did not exist anymore, after they e-mailed the customers themselves that it got cancelled (the company website, for example, did not have the flight listed anymore, since they cancelled it). We payed extra to have access to phone support and it was useless! All that the agents did was tell me to check the website, and they did not answer a single question I asked, nor did they help me with my issue. In case of a cancelled flight they do not offer you many options to change it, and the refund will come in 3 months (they say). Do not use kiwi.”

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Posted 5 years ago

“It is a fraud. DO NOT buy tickets from KIWI this company! KIWI is a scam company!!!!!!!!”

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Posted 5 years ago

“5 month ago I traveled to Mexico, I had to pay my bag because you guys didn't updated my reservation which my baggage was included ( because I paid for it when booked my flight ) SO it was your mistake! Off course I opened the claim for my refund! This was on October 10th, its been 5 moths and you guys still telling me that you need more time to refund!!! It was you fault, NOT mine , we are talking about 70€ not a thousand.... This is pathetic 😒🙄! I want my refund as soon a posible”

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Posted 5 years ago

“No refund or voucher after flight cancellation 10 months ago. I am out 750 Euros. They don't respond to emails.”

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Posted 5 years ago

“Leaving 1 star only beause I cannot leave 0. At that point, I am extremely disappointed as a customer. Not only that the cancellation was not my fault and when I asked for refund I had no access to my credentials so I can contact Ryanair for proper refund, but also Kiwi refused to refund me using my bank account and forcing me to book another flight with them. That is a great example of a very poor service and I will make sure to leave an appropriate feedback of their customer service. It is a shame not only that they do not provide their customers with at least 50% refund, but they also refuse to give them their money back, unless they use your terrible and unsatisfying service again. Worst company experience ever. AVOID!”

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Posted 5 years ago

“Had my flights cancelled last March due to Covid. Requested a refund, or even a part refund, all requests answered with same banal email saying they will get back to me. Over a year since I bought the tickets, not a penny of a refund or any acknowledgement whatsoever. Total scumbags. Email is only source of contact, all ignored. Should not be in operation”

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Posted 5 years ago

“I have been waiting for a year for a refund. They have a guarantee that they do not honour.”

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Posted 5 years ago

“There is one star limit, if there was munus I would give them -10. They are disgrace, lairs, stealers.. there has been over a year since I bought ticket from them. During the pandemic the flights were cancelled. I ask for refund. Whole year later no money, no refund, no credit.. Do not book through them. Miserable support, all the do is stall and lie.”

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Posted 5 years ago

“They have not refunded me a cancelled flight 11 months ago.”

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Posted 5 years ago

“BEWARE! I have been waiting 9 months for a refund of more than $4,500 from this company. My flights were cancelled by each airline due to COVID. I requested a refund waited 3 months and received nothing so I submitted a chargeback request that was later ruled that because I signed their terms and conditions, I will have to work with Kiwi.com for my refund. I then contacted both airlines. Norwegian said they sent a full refund to Kiwi in June and Aegean Air sent vouchers in June 2020 as well. Because I used a 3rd party the airline can not refund me direct. They tell me to talk to Kiwi.com and Kiwi.com continues delaying this refund. I WOULD CAUTION ANYONE FROM USING KIWI.COM. 9 MONTHS IS A RIDICULOUS AMOUNT OF TIME TO WAIT FOR THEM TO REFUND MY MONEY. I am one of hundreds or thousands of people that they are defrauding and keeping our money. Do you research and do not use Kiwi.com. Save yourself the headache.”

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Posted 5 years ago

“Do not huy flight tickets by them”

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Posted 5 years ago

“Kiwi cancelled my flight and refused to comply with US Department of Transportation orders saying that cancelled flights are entitled to a refund. Instead, they forced me to buy new flights. This company is a profit-hungry, shady, and despicable corporation that deserves no money from any honest travelers.”

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Posted 5 years ago

“Total scam !!!! Never buy any tickets from them. They won't refund you and they won't give you any money back. Robbery, scam and full of lies company.”

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Posted 5 years ago

“I have been waiting for 11 months now for my refund and all the customer service seem to give me is more excuses and asking for "a little bit more patience" from me. ELEVEN MONTHS. What really annoys me more than anything is that initially their estimated time of refund was 90 days, but they also offer a refund accelerator service for about a £20 fee and they promise to process your refund faster. They even scammed an extra £20 and 11 months later still nothing. This agency should not be allowed to operate. SCAM.”

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Posted 5 years ago

“Exactly the same as every other review. Booked flights for some of my staff during pandemic. All cancelled - since applying for a claim I have so far received £140 out of £1,300. Kiwi.com blame the airlines and then try to justify the fact that they do not use your payment method nor your contact information when they book the flights for you - seems strange that the airlines let them do this in the first place to be honest. If I was an airline I would want to know the contact details of all the people on the plane and know I can communicate with them regardless of which agent the used. Anyway. Suffice to say Ryanair and Easyjet cannot access the bookings made with them via kiwi.com by me because they do not know who I am as they use their own credit cards and emails when making bookings on my behalf - to be honest it's a good scam which has taken something like this pandemic to highlight it. Rest assured contact from Kiwi.com will basically say - thanks for your patience we are waiting to receive refunds from the airlines. Yet if you booked direct with the airline you would at least have credit by now in most cases. Online Travel Agent Highwaymen/women ... anagram of Csntu. Will never use again”

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Posted 5 years ago

“Even a star too much for these scumbags!!!! Dont use them service. You will loose your money and value time”

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Posted 5 years ago

“KIWI.COM charged your credit cards after you make a purchase on airline tickets. They, then buy your tickets using THEIR CREDIT CARDS. For this reason, when Covid hit, the airlines refunded the cost to you, but you dont know it bc the money went back to KIWI.COM credit cards instead of yours ( see!! they purposely do that for a reason to steal the customers' money whenever they have the oportunity !!!). This KIWI.COM IS A SCAMER. I dont understand why hasnt anyone caught them yet. They should be in jail for stealing people' money ( including mine). I hope, Karma is going to visit them soon. I called the airline myself to find out the refunds were already done months ago, but can not talk to anyone from KIWI.COM. they charged me 24.00 extra saying if i wanted to have my claim priopritized when I called in Aug/2020. It is shameful and disgusting that KIWI.COM take advantage of their customers during the pandemic to steal their money. It is unethical, unlawful and disgraceful. I file a complaint to US Department of Transportation ( Aviation Customer Protection Dept). I hope people read my review and would do the same. If we have enough people report this situation, hopefully, sooner or later, this KIWI.COM will be brought to justice. Best of Luck to all.”

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Posted 5 years ago

“They cancelled my flight and only gave me £20 refund. They still owe me £170 after 8 months. This company is a scam never use them again.”

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Posted 5 years ago

Kiwi.com is rated 1.4 based on 1,671 reviews