Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.39

1.4 Rating 1,671 Reviews

10 %

of reviewers recommend Kiwi.com

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1.4

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me a flight that did not exist and I was told when doing the check in that the flight ceased to operate 2 months before my departure. Tried to contact the company for 3 hrs. The worst customer service ever, their agents have very poor english and experience Very stressful and very hard to try to speak to a Supervisor, endless promises of a call back which never happened. Had to repeat my pronlem to 10 different agents. Dont understand how they are still operating.”

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Posted 5 years ago

“Appalling service ,flights cancelled in march due to covid ,still no refund . Communication is so poor they just tell you the same thing over and over again " we are dealing with your request " load of absolute tosh they dont give a flying fig about you or the money you have lost . Part of the holiday was booked with "Secret Escapes " and they refunded within a month of flights being cancelled so would definitely book with secret escapes again but never ever again would I go with Kiwi.com they should rename themselves Kiwi.con😠”

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Posted 5 years ago

“This is the worst travel agent ever. They made a fraud and the service is unacceptable. This site needs to close immediately. It is against EU rules, it keeps the money from the cancelled flights, even though the regulations are protecting the costumers by providing them anoher alternative (for which you need pay extra in kiwi !!!! and they dont give money back they keep them for themselves by stealing from us). I purchased airline tickets with Kiwi for a trip in December 2020. My flights were canceled by the carriers due to COVID-19 and they informed me that they cannot do anything about it apart from giving me back 100Euro from the 700Euro that i paid for my ticket. I contacted 1 of the airlines and they helped after begging them to keep my tickets open. Kiwi needs to be audited and close now!!!!”

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Posted 5 years ago

“Waiting over 6 months to only get 1/4 of my money back from these scam artists! Do not trust them! Do not book with them! Horrendous company. Unhelpful and awful to get money out of. Book at your peril!”

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Posted 5 years ago

“Real scammers”

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Posted 5 years ago

“I have received the ABSOLUTE worse customer care with Kiwi that I have ever received from any company in my life ever. I have been wanting to manage my booking with Ryanair over an extremely urgent matter and which Ryanair have said they can help me with. However, Kiwi has the most ridiculous procedures in place - when I purchased a Ryanair booking through them they generated a random email on my behalf and used this to complete my booking. Now, in order for me to manage my booking with Ryanair I have to pass the security check, which I do in ALL aspects other than the email which Kiwi generated for me. After contacting Kiwi MANY MANY MANY times in order to obtain this random email which they generated ON MY BEHALF, they have come back to me all times and said that they cannot give me the details I request in order to pass MY OWN security check with Ryanair. Honestly, this is the most APPAULING service I have ever received in my life and I do not know how they run a business with such POOR logistics. I will NEVER in my life use Kiwi again, I doubt they will be in business for much longer to be honest and I wish they would stop conducting business within this industry. I have nothing but extreme negative feedback in regards to Kiwi. They are APPAULING.”

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Posted 5 years ago

“Waiting 500€ since 8 months. No refund. Not even 1 euro, always the same answer. They are working on it... Don't trust them.”

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Posted 5 years ago

“Terrible company !! Avoid avoid avoid! I had problem worth Checking bag took me over 7 h calling back and forth to sort and not through them through British airways ! Kiwi as company lie so much !! They kept lying about everything Never again !! Willing to pay 200 £ extra worn proper company !”

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Posted 5 years ago

“Kiwi.com are a scam, their sole business is to scam as much money out of people as possible. You may get your ticket's but if anything on your travels change or you need to get in contact with Kiwi.com, it is impossible, and you will never get a refund no matter what the scenario is, and largely they try to avoid contact with customers or avoid responsibility for any mistakes, until the customer gives up. There are 1.000 of online horror stories of how customers have been mis-treated by Kiwi.com. Buy you ticket's and travels somewhere else, stay away from them!”

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Posted 5 years ago

“Kiwi.com is a total scam and they will not refund your money for guaranteed cancelations well in advance of the trip. Their responses are crazy, poorly written (like grade schoolers) and merely delay tactics to wear you down; none of their explanations make any sense at all. I was duped! Never book from them regardless of the discount. You will lose your money!!!”

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Posted 5 years ago

“Scam company. Don't travel with them. They don't refund you for the cancelled flights. They are always cancelling flights.”

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Posted 5 years ago

“Warning!! Warning !! Warning!! Warning!!! Warning!!! Warning!! Kiwi.com is totally scam and fraud site. Beaware of this site , they are totally doing scam and trapping customers to book tickets.All theit cuatomer service agents also sitting there with the motive of cheating customers. I will suggest each and everyone pls report kiwi.com so they can't able to cheat any customers.Please report it every social media site!!”

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Posted 5 years ago

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Posted 5 years ago

“Sorry, but it's a SCAM. I have lost thousands of dollars. Airlines have confirmed my refund but Kiwi.com is holding it. No help or customer service.”

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Posted 5 years ago

“I would give less if I could. Just please be smarter them me and don't do anything with them, it is a joke in every level.”

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Posted 5 years ago

“Don't buy a ticket from them! I bought a ticket this summer. Kiwi took money from my card, sent me a plane ticket. When I came to board the plane, the airline said that my ticket was not valid. Kiwi took money from my card, but did not transfer it to the airline. For more than 3 months, the Kiwi company has been ignoring me, the money has not been returned.”

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Posted 5 years ago

“Is been over 6 months and still nothing on there part, if I don’t write to them there’s no follow up on there part, there said it would take 3 months to resolve the refund from my cancel flights in may 2nd, yet here we are, nothing yet and all they responded to me was a genetic email with same excuse. Stay away from Kiwi.com go with Expidia.com or Booking.com way better customer service and they handle all there returns on time. You have been warned stay away from Kiwi.com!”

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Posted 5 years ago

“Dishonest, unkind and cruel. I booked my flights no problem but then day of my flight emailed me to say it was cancelled stopping me from being able to check in online. I had to investigate because my Flight WASN'T CANCELLED. I was told by kiwi keep Your receipts for checking in at airport and we will refund you. I did that 4 months later I get a response to say I’m not allowed a refund as I missed updating my info to check in online. Well I couldn’t because you falsely cancelled my flight and I couldn’t update my info. Companies like this don’t deserve to make a profit. Cheats, liars and fakes who don’t care about their customers.”

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Posted 5 years ago

“While Kiwi may look to be a few dollars cheaper than other travel websites, they are not worth the headache. The pandemic has brought to light their unscrupulous behavior towards their customers: despite numerous examples of airlines already refunding air tickets, Kiwi continues to hold on to the refunds for themselves and only sometimes refunds pennies on the dollar or issues travel vouchers instead of the original payment type. We had our own experience in that we had air tickets from Canada to Australia by way of New Zealand. Australia and New Zealand both closed their borders to incoming travelers and Air New Zealand cancelled the flights. Leading up to our flight dates, Kiwi attempted to convince us that we needed to pay thousands more to change flights to other carriers despite knowing that we weren’t physically able to enter the country. Despite the flights being cancelled by the airline, Kiwi continues to insist that we accept pennies on the dollar in refunds. The airline won’t deal with us as they insist we must work through Kiwi yet Kiwi won’t budget nor will they answer the phones or much of our correspondence. You are much better off paying those extra few dollars to book directly with the airline and have the peace of mind that the airline will act in a more professional manner when it comes to issues such as this. But hey, don’t take my word for it… https://www.facebook.com/groups/254374211743198 3400 upset people on the Kiwi.com – Victims of the Scam Facebook page can’t be wrong!”

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Posted 5 years ago

“Kiwi do not trust them still no payment refund after more than 5 months after paying them extra for express refund. Now going to email Matt Allwright on the show.”

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Posted 5 years ago

Kiwi.com is rated 1.4 based on 1,671 reviews