Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 412 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So sick of the high shipping costs from this company. They make you order a certain amount in order to get free shipping, so forget about saving money on something. I ordered a comforter for my granddaughter for Xmas today with another item, but of course they have the free shipping limit so high that I have to pay for shipping. They show how much I supposedly saved, but the shipping price is almost as high as what I "saved today". I think I am done with all these companies that can't give us a break on outrageous shipping costs. Rip off companies that are so greedy can keep their stuff. There are plenty of other places to find the same thing with free shipping on a lower amount.”

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Posted 5 years ago

“Just like to add to these reviews hopefully help others before the get suckered. Same thing happened to me luckily they only got me for one time their so called perks $14.95 but beware yes they charge you $14.95 a month no more orders from me”

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Posted 5 years ago

“Shame on me too...I just realized they've been charging me $14.95 monthly for a YEAR for absolutely no reason. I would NOT have signed up for such a dumb upside down refund plan. My advice is to stop your card they have on file and get a new one issued. I'm never getting back that money, I'm sure. But I won't order from them again, no matter how many catalogs they send.”

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Posted 5 years ago

“If your order is delivered to wrong address -- well tough luck for you. They will not stand behind what they promise--won't buy from them again. Was loyal customer for years--will find another company who will be happy to have a good customer.”

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Posted 5 years ago

“They have the rudest "customer service" agents, first of all when you use the chat feature they dont answer for at least 10 min, then when they do they don't honor their own coupons and tell you to call customer service if you want their coupons honored, then what in the hell do you have a chat feature for?!? I have been over charged for items, and was also told.if.i want.to return something, I have to pay to return it.”

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Posted 5 years ago

“My first time ordering from them. They cancelled my order without a email notice or anything. I was looking for my tracking number a few days after placing order since I never got a shipped email notification. Poor service!”

Helpful Report

Posted 5 years ago

“Don’t even waste your time! Orders take 3-5 days to even “process” and ship. When I called their customer service and asked to cancel my order their customer rep said I couldn’t. I asked to speak to another representative and was hung up on. Two thumbs down on this fly by night company! Will not surprise me to see this company go belly up soon with the way they run their business!!!”

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Posted 5 years ago

“Shame on me for not checking my credit card closer. I assumed this charge was something my husband was associated with and now I find out that you have charged me 14.95 monthly that I never signed up for the tune of $209.30. I want a refund before I take this up with my bank and the better business bureau. After reading the reviews and the response was customers receiving specials in the mail regarding this so called perk I would like to know why I never received such mailings. What a scam !! Dianne Satterley”

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Posted 5 years ago

“loved this company. They always seem to have unique items. I noticed a charge for $14.95 when I hadn't ordered anything. When I called I was told I signed up for the Lakeside Collection Perks. I did not sign up for it. I have ordered numerous times and never had this problem. They nicely refunded the $14.95 but I do not like them sneaking in a membership fee I'll never buy anything from them again.”

Helpful Report

Posted 5 years ago

“I ordered a 3 tier serving tray that did not come with the piece to put it all together. The first time I called, their system hung up on me, the second time I called they said they would ship the piece, the third time I called they said they would just replace the entire item and the fourth time I called I was told to call Walmart directly and that they would send my request off to a specialist. It's been FIVE MONTHS!!! I still don't have the piece or a replacement. I will never order from this company again through Walmart or otherwise.”

Helpful Report

Posted 5 years ago

“I loved this company. They always seem to have unique items. The "last" time I ordered from them I noticed an additional charge for $14.95 when I hadn't received any items because they were all back ordered. When I called I was told I signed up for the Lakeside Collection Perks. I did not sign up for it. I have ordered numerous times and never had this problem. They wouldn't remove the fee so I told them to cancel my back ordered items and to never send me a catalog again. I spent money with them on a regular basis but after sneaking in a membership fee I'll never buy anything from them again.”

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Posted 5 years ago

“I was so excited to get my order it took about three weeks. And when I received my shelf it was not put together. And broken. Missing paint scratch marks on it. So disappointed definitely not worth $20.”

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Posted 6 years ago

“Terrible customer service.”

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Posted 6 years ago

“Charges a hidden fee of 14.95 a month for the last 3 months. Not honest business, Very disappointed..”

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Posted 6 years ago

“Very disappointed in this company and their underhanded way they get $14.95 a month for maybe a 10% savings. I DID NOT SIGN UP FOR THIS. CHECK WAY AT THE BOTTOM OF YOUR ORDER THR BOX IS AUTOMATICALLY CHECKED. I DID NOT CHECK THAT BOX VERY POOR BUSINESS FORMER CUSTOMER”

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Posted 6 years ago

“This was disappointing . The prices are too good to be true because they added a "monthly membership" fee more that covers the discounts offered. I am I sticking with Amazon only. Businesses beware, a few good items here and there is not worth the added built in fees. The should tell you up front that your are purchasing a membership. I don't remember any agreement and if they do have it I am sure it is in the " fine print", which is sneaky. Own your truth.”

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Posted 6 years ago

“Will never order from this company again was offered free shipping then charged $14.95 for 6 months and told i agreed to free shipping which os true but i didnt agree to charging me a monthly fee i wouldnt consider that free when i was charged $75 in monthly charges. This company is a joke will never get another penny from me.”

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Posted 6 years ago

“This for sure has been the worst online shopping I’ve made! I ordered an item at about 10pm, on a week day. The morning after, I called them asking if they would cancel me order (change of mind,) the CSR told me that it was in the process of shipping. What? How is that even possible! Finally, this past week I received an email informing me that the item was shipped. I verified via UPS, It said the delivery would be Friday. On a Thursday evening, I verified again, stating that it will be delivered this coming Tuesday! I verified on Friday to confirm, and yes, it changed to Tuesday. I sent them an email to them, asking of why and how this happened. As of today, I have not received a response. The ONLY reason I did not go through canceling this order, is that the item was $16 and these “crooks,” would have subtracted the $7 for returning the item to them. I WILL NEVER, EVER ORDER FROM THEM AGAIN! Horrible!”

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Posted 6 years ago

“I placed an order in December and one of the little ceramic Christmas trees doesn't have the door on the bottom. I sent a letter to Lakeside hoping to get another little door. Never heard from them. I should not have to pay to return the tree. Sending another letter tomorrow. Now being charged $14.95 from my bank acct for no reason.”

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Posted 6 years ago

“The dress I ordered in an XL is more like an XS. Couldn't even get it on. The other items I ordered are cheap looking. I would never order from them again. Save your money and shop somewhere else.”

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Posted 6 years ago

Lakeside Collection is rated 1.4 based on 412 reviews