Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 412 Reviews

9 %

of reviewers recommend Lakeside Collection

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Metrics

1.4

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered product in December and received it without a problem. Was pleased with the merchandise. several weeks after the fact of receiving the merchandise, I get a $14.95 charge on my account. When I contacted The Lakeside Collection they said it wasn't them but instead the Lakeside Perks. When I contacted Lakeside Perks they pointed the finger at Lakeside. I know that a lot of failing companies do this reward, perk thing to boost revenue for their failing companies, but what it does is makes the customer or consumer feel they are being forced to participate in something they do not want. The sad thing is a lot of older, elderly people are victims to this. In my case they said I clicked a box that said free shipping. I don't recall, but regardless I paid for my shipping, so if that were the case then it should have exempted me from that. I won't purchase their product again, and I won't do business with a company that is shady. I loved the merchandise that I received and so did the other 3 people that I gave them as gifts to, but the after effects of trying to steal from me stops me from ever ordering anything from them again.”

Helpful Report

Posted 6 years ago

“I have always loved Lakeside, been ordering with them for over 10 years. Even my friends love looking through the Lakeside catalog at my house. One friend even adds to my orders so she doesn't have to pay shipping. Well, this December I ordered some small gifts to finish up Christmas. Come Dec 28th I have a charge for Lakeside Perks. I don't even know what it is. I've reached out to Lakeside via email twice and once in chat. Finally the person in chat told me to call an 800 number. I just disputed with my bank. I don't have time to go around and around with them.”

Helpful Report

Posted 6 years ago

“They charged me 14.95 for their Perks offer that I didn't sign up for.I order from them maybe 1 time in 4 years. Why would I sign up to pay 14.95 a month to get free shipping. Very sneaky people at Lakeside. I called and I was told I would be given a refund. Never again will I order from them! I better get a refund or I am calling the BBB”

Helpful Report

Posted 6 years ago

“I ordered 2 items on Oct 22, 2018. One for myself and one as a gift. As of today, on Dec 22, 2018 my mother in law has still not received her gift item. They have put my order on backorder, canceled it,said to call for credit check (yet no one is available and my credit is excellent), back ordered again (at least 4 times), canceled it again...shall I go on...The sad thing is they do not give you the courtesy of an email or phone call to let you know that they have taken any of these actions. I have to continue to check the status of my order. Each time to be disappointed by the poor service this company offers. The people who answer the phone after a 25 minute wait are friendly enough but have no clue what is going on except to say "this is a very popular item"! This is the first and last time I will do business with a company that disregards their customers as they do. Its a shame as they do have some cute merchandise =(”

Helpful Report

Posted 6 years ago

“I never received my order. I called Lakeside and waited 50 minutes on hold. When the clerk answered it took another 25 minutes to resolve the issue. They were going to resend the order. They emailed me a form which I signed, then immediately faxed back. It's been 2 weeks and I still haven't received the order. I have since waited on hold again for an hour but was unable to continue to hold. Essentially, I have no way to get in touch with them. Lakeside could greatly improve if they had a customer service email as a way to contact them. I love their products and have been a customer for many years but after losing $105, I will not ever order from them again.”

Helpful Report

Posted 6 years ago

“Although I placed an order back in October and I received and paid for this order in October, I noticed an exact charge on my November credit card statement under the Charge "RECURRING". I understand this company as a habit of doing this. I strongly suggest this is a foreign (possibly Chinese) owned facility/site pulling all the underhanded tricks they get away with back home. There are so many springing up on the internet. Another is Collection Etc that sells products but ships Junk and avoids all communications . BEWARE-BEWARE-BEWARE”

Helpful Report

Posted 6 years ago

“"I call them to cancel an order placed on 02-07-18 " as it still was not shipped They are liars, the customer service is rude, and just to shut me up they gave me a shipping tracking number also it is still not shipped. I was offered two different option to return the item and one was for me to eat the shipping cost of $7.99. So I asked to just cancel it cause I could not used it anymore as the date had passed for which i needed it. What a nonsense. To only hear they cannot do that. I mean just stop with the nonsense. I will not order from this company again worst company to deal with ever any other company will handling anything before the shipment goes out. Best buy is to go with another company and leave Lakeside Collection alone cause you will have a headache in the end. I mean just stop with the nonsense. I will not order from this company again worst company to deal with ever any other company will handling anything before the shipment goes out. Best buy is to go with another company and leave Lakeside Collection alone cause you will have a headache in the end." By the way it still has not shipped, was just given a tracking number to shut me up”

Helpful Report

Posted 7 years ago

“They sent three small objects that could fit in an envelope in a giant 3' by 2' by 2' box (so that they could make money off the shipping) and charged shipping separately for all 3 items (even though they were mailed together), shipping that ended up costing more than the items themselves. Then when we tried to return an item (that fits in an envelope and was shipped in a box), that cost 9 dollars and had a ridiculous 5 dollar shipping charge added on to it, they told us they cant refund it, and they'd have to charge us the fee for return shipping - 8 dollars. Why is their return shipping more expensive than their sent shipping? Again, another way to make money off of you. May I recommend Amazon instead? They're much more reliable.”

Helpful Report

Posted 7 years ago

Lakeside Collection is rated 1.4 based on 412 reviews