Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, ordered one day came the next. Very happy with my new laptop.”

Helpful Report

Posted 2 years ago

“Awesome service as always from laptops direct, have bought several things and always been 100%”

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Posted 2 years ago

“Easy ordering, Great Customer service…even called me within minutes of ordering to clarify a couple of things. TV arrived exactly when they said it would. No damage. All as good as expected.”

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Posted 2 years ago

“Missing (UK-spec) power-supply immediately delivered, courier DHL however just tried to ram it in letterbox (!). Works AOK.”

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Posted 2 years ago

“Website easy to navigate, goods delivered as advertised. Despite paying for regular delivery the laptop was delivered the next day at the time specified by DPD.”

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Posted 2 years ago

“Product received as advertised and for a good price. However, the courier used (TNT) was awful, first claiming to have delivered the item when they had not, then realising they had not delivered and it taking an extra day to do so, meaning I had to sit around for two days waiting for a delivery. Additionally, unlike other couriers, TNT are apparently incapable of providing a delivery window, but instead just state "before 6pm". In comparison, Royal Mail, DPD and Amazon all give delivery windows of between 1-3 hours, so that at least you don't have to wait around all day. So while the product was fine, and the ordering system was fine, Laptops direct really need to consider using a more proficient and reliable courier service.”

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Posted 2 years ago

“Very happy. Prompt service and happy to take back and credit goods which proved unsuitable.”

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Posted 2 years ago

“Good company with good customer care”

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Posted 2 years ago

“They were quick to answer my questions.”

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Posted 2 years ago

“Laptops Direct had everything we needed in stock unlike a large retail group ! The items were cheaper too and delivered the next day.”

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Posted 2 years ago

“I was very sceptical about ordering phone from an on line supplier. I needn't have been. The price very good, delivery time very good, delivery service from DPD very good, communication very good and the product was as described. Many thanks”

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Posted 2 years ago

“contacted me to ask about extended warranty before laptop even arrived and when it did it wont turn on so not a good start n”

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Posted 2 years ago

“Had to return an item, customer service where very helpful and helped me with my issue.”

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Posted 2 years ago

“Fast efficient service. I ordered an Acer Laptop at what looks to be very competitive price and it was delivered next day”

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Posted 2 years ago

“Bit lost with all the emails been delivered will deliver ???”

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Posted 2 years ago

“Easy to use and very quick service”

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Posted 2 years ago

“laptop feels like a new machine”

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Posted 2 years ago

“Ordered two monitors and a PC. Great service good advice sensible price and next day delivery all as promised. 5 star service.”

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Posted 2 years ago

“Delivery was Ok. However computer developed a minor fault (2 keys not working) and we sent it back for the 'ucover' service (laptops directs own warrantee service) to repair - has currently taken over six weeks and despite numerous calls to them (we have had no outward communication from them) we are still waiting on a part with no expected date for the repair to be completed and no efforts by them to sort things out - far from idea given this is a child's school computer and mid GCSEs. Dont use this 'service'. I do not recommend them.”

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Posted 2 years ago

“Quick efficient service from the start wide choice and helpful info”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews