Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Ordered a mobile phone but it was wrong, returned item which was collected from my home and I had a refund, great communication I will most certainly buy again.”

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Posted 2 years ago

“Superb service. I would highly recommend!”

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Posted 2 years ago

“The s24+ I ordered was a good competitive price. It was easy to order and arrived very quickly, on the day I requested. Customer service very friendly and helpful. Would recommend this company.”

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Posted 2 years ago

“Awful company. Ordered a laptop on ebay for my sons birthday but realised within 10 minutes i'd ordered the wrong one. Messaged them instantly and asked to cancel or change order to the right laptop but they refused and went ahead and posted it. Guess what, it's getting returned..... Avoid them, 0 customer service”

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Posted 2 years ago

“Perfect customer service. I had a problem and it was dealt with and completed in a very short space of time. A refund was arranged and completed within 3 days.”

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Posted 2 years ago

“Still waiting for the goods to arrive or to get a notification from your courier and yet you ask me for feedback. Your chat is not working I have no tracking data online apparently it has been shipped directly from the supplier and I should be contacted by the courier. I booked a next day delivery 2 days after the expected delivery I am still in the dark on the expected arrival of the item. Based on your current performance your service is appalling”

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Posted 2 years ago

“My item was received, in perfect condition, perfectly and safely wrapped, the day after ordering despite me choosing the standard postage and not "next day" postage. Very pleased with this purchase.”

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Posted 2 years ago

“Very happy with Laptop Direct. In the last ten years the only company i buy laptops from for home or business. And while last time there was a hiccup with a delivery, the way Laptop Direct dealt with it was brilliant. Thank you.”

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Posted 2 years ago

“Good quick service great price and quality”

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Posted 2 years ago

“This is my second gaming laptop I have brought from laptops direct and the first one had no issues what so ever and served me very well, recently brought a new gaming laptop and everything was process fast, they called to make sure everything was correct and any special delivery request they could pass onto delivery service. All in all smooth quick easy and hopefully my new laptop holds up as well as the first.”

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Posted 2 years ago

“No issues here. Just a great laptop delivered within 24 hours.”

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Posted 2 years ago

“Back light failed on my 49” monitor after 19 months since purchase from Laptops Direct. 2 year warranty. Provided video of the fault. Collected monitor and sent new replacement monitor.”

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Posted 2 years ago

“firstclass service and excellent delivery”

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Posted 2 years ago

“I'm happy with the laptop and the service was provided”

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Posted 2 years ago

“good laptop and good delivery, I am satisfied!”

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Posted 2 years ago

“Good quality phone, easy refund and efficient delivery of product.”

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Posted 2 years ago

“arrived as ordered, little slow to some companies”

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Posted 2 years ago

“Very terrible set of criminals and liars. Please do not ever waste your time purchasing any product from there”

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Posted 2 years ago

“Laptop arrived quickly and without complications, was exactly as described and so far, everything is working perfectly fine. Windows 11 is meh, but that has nothing to do with Laptops direct :) so very happy buying from them (again)”

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Posted 2 years ago

“They took my order and money on 24/4. Expected delivery was 10/5. I got an email on the 9/5 telling me they are out of stock and would contact me. I reached out to them on the 10/5 for an updated time schedule and I was informed they would get more stock on the 15/5. Now, on the 15/5 and over 20 days of having my money they tell me my order won't be honoured and if I want the computer I will have to pay more. These time wasters gave me no compensation offer, just a refund. Don't even consider using these cowboys”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews