Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was late through no fault of theirs, but they still refunded the postage. Very helpful.”

Helpful Report

Posted 2 years ago

“Ordered and sent pretty quickly. The item was refurbished, but came in a state that was close to brand new. Very happy with it, and a competitive price. Overall very happy.”

Helpful Report

Posted 2 years ago

“Initial delivery efficient & very well packaged but item didn't charge properly. Contacted CS dept & very helpful & polite, sent new battery. Arrived next day & easily put in. Product still didn't charge. Contacted CS dept again and arranged for product collection for following day. label supplied. Collection on time & replacement product delivered 2 days later. Amazing service. Purchased laptops, robotic vacuum and motorised scooter. Never had a problem. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“Ordered on Sunday night. Delivered on Tuesday afternoon. Spot on”

Helpful Report

Posted 2 years ago

“Received with safe”

Helpful Report

Posted 2 years ago

“Excellent efficient service. Great prices. All round good buying experience. Would recommend.”

Helpful Report

Posted 2 years ago

“Happy with the product, it was delivered on time and efficiently.”

Helpful Report

Posted 2 years ago

“Good price, good service, exactly as advertised”

Helpful Report

Posted 2 years ago

“Perfect delivery and goods in great condition”

Helpful Report

Posted 2 years ago

“6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies. I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given. Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information. Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely. My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop. Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.”

Helpful Report

Posted 2 years ago

“Perfect price and service thank you!”

Helpful Report

Posted 2 years ago

“Happy with my phone. Everything as described.”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“I ordered by phone, as I am not happy using the internet, and delivery was on the day I requested. Everything went smoothly, as you should be able to expect.”

Helpful Report

Posted 2 years ago

“Hi I got a Christmas present 🎁 for my son so can't comment on the product only the company. Very fast delivery keeps you informed no hassle at all .”

Helpful Report

Posted 2 years ago

“Ordered new laptop at 7:30 on a Wednesday night paid for standard delivery to my workplace expecting to receive it by Monday the following week. it arrived the following day by 12:30pm. 17 hours is a very quick delivery, and everything sent as ordered just need to finish setting it up to my liking”

Helpful Report

Posted 2 years ago

“Great price budget cctv system, good communication and very quick delivery.”

Helpful Report

Posted 2 years ago

“Quick delivery but the price went up 40 before we brought it .....”

Helpful Report

Posted 2 years ago

“Have used them for years, delivery quick, laptops seem good, not had any issues to date.”

Helpful Report

Posted 2 years ago

“Price was really good. Delivery was fast. Really pleased”

Helpful Report

Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews