Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Laptops direct provided an excellent service. I was looking to replace an old laptop and was talking to a few suppliers , none of these could match the overall service provided by Laptops Direct . Quality of product , customer support , price and on time delivery all excellent. Tony”

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Posted 2 years ago

“The product arrived undamaged with prompt delivery by DPD on the day and timeslot I was given. Good customer service as Laptops Direct emailed me with the timeslot so it ensured I remained at home.”

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Posted 2 years ago

“Service from the company is fine, prompt, polite and to the point but their carriers are not the same as what they say is not what they do which was disappointing. Was given a refund on the carriage but I'd rather not have had the hassle.”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“Excellent product and service, delivery also, this is the customer service we all look forward to”

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Posted 2 years ago

“ace services to France here with in 3 days”

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Posted 2 years ago

“Electriq brand is worth it”

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Posted 2 years ago

“Great got my lap top at good price promptly.”

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Posted 2 years ago

“Google chrome is in excellent condition. However delivery was dreadful. Instructions to leave in garage. Was left in “rear porch” which was down an overgrown alley and left outside in neighbours overgrown garden.”

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Posted 2 years ago

“Quality varies a lot I got a few things that were good. But then I had my biggest purchase, a nice laptop. It was faulty. I didn't use the item at first and when I finally did the motherboard broke. Warranty on refurbished items is 3 months so no replacement or return. It wasn't refurbished and shouldn't have passed QA. Support said they couldn't help me. So careful what you buy, it's a bit of a lottery.”

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Posted 2 years ago

“Fantastic ordered at 4pm received next day 11am well done 👏”

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Posted 2 years ago

“New baby so we needed monitor, I have only had it a few days, I love it. Instructions are a bit all over the place (for me) However the product is fab, going to order another one 👍☺️”

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Posted 2 years ago

“customer service was good,delivery kept up to date, and very happy with my purchased item”

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Posted 2 years ago

“Price excellent, delivery on original purchase also excellent…however, the laptop went wrong no worries I thought I’d taking out a extended cover as this was a 2021 Christmas present for my husband. Trying to get in contact with customer service and speaking to the same operator wasn’t impossible having to repeat the problem over and over again. This was finally overcome and the laptop was collected and sent for “repair” after being away for nearly 4 weeks after much chasing up it finally was returned…….but 4 weeks later the same problem occurred. I replied to the standard email from laptopdirect asking of my experience about the company. It was a good or bad question and a field where if the problem still arose you could summit that. Over 3 weeks later still no correspondence from them. I have a laptop that it unfit for purpose and a company that has ignored me…….please don’t purchase from them.”

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Posted 2 years ago

“Hi over all the site is brilliant plenty of information and straight forward”

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Posted 2 years ago

“Awful experience all round, at least for the refurbished stuff. Really disappointing as they came highly recommended. My first order never even got sent out due to it apparently being too damaged. Why list it on your website and take payment in the first place if this is the case? I decided to give Laptops Direct a second chance, unfortunately however the second device is showing clear problems with the CPU, even though they advertised the PC as A1 status or like new. Due to all this, my work has been affected and I have spent a good amount of time dealing with customer service, all of which hasn't even resulted in any sort of offers or a future discount to make the problem right. Stay clear of the refurbished stuff.”

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Posted 2 years ago

“Choice ***** Service***** Delivery***** Overall - excellent”

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Posted 2 years ago

“This is the first time I have bought from laptops direct. And I'm very pleased with my purchase, it was good value. and speedy delivery.”

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Posted 2 years ago

“Very pleased with the service and product was as described”

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Posted 2 years ago

“Received my Electroniq gaming monitor in excellent condition & is great quality. Next day delivery was just that so it was up and running in no time. Very happy”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews