Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My new phone arrived very promptly despite lockdown and the website was very easy to use. Cannot comment on after sales service as I have not needed to use it.”

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Posted 5 years ago

“Very good service have use them twice and would recommend them”

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Posted 5 years ago

“I bought a laptop and got very good communication and timely delivery. Very happy with device although I had underspeced what I wanted. I had to upgrade the ram, again from laptops direct and it came real quick and now everything is beautiful”

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Posted 5 years ago

“Ordered a Lenovo refurbed laptop, which was delivered to Spain rapidly and efficiently. Laptop working well so far. Re the email asking customer to write a review, can I recommend that you put a link in the email that allows the customer to immediately write a review and not either have to search for the Laptops Direct Co. on a generic site, or, in the case of the second link, actually have to create an account to write a review. I've made the effort as I have used Laptops Direct several times, but any other Co. I wouldn't have bothered. Make it short and simple!”

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Posted 5 years ago

“Ordered online, the product arrived as promised and pleased with the product. Value for money. Would recommend.”

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Posted 5 years ago

“Helpful service resolving difficulties of provision in current pandemic crisis”

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Posted 5 years ago

“The service was simple to buy online and delivery was fast and efficient”

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Posted 5 years ago

“Great service and product as described”

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Posted 5 years ago

“Purchased mobile phone, best price, great delivery . No problems”

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Posted 5 years ago

“Excellent service item delivered as promised during these difficult times. Have used previously and would use again. Thank you.”

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Posted 5 years ago

“Bought a new unlocked Apple iPhone 6S Plus 128GB. As this model was discontinued several years ago, I assumed by "new" in the description they really meant "refurbished" but no, I called LD's customer service and they said it was definitely brand new. Yet the price was nearly 1/3 of the original retail price! I went ahead and sure enough it arrived in the original Apple packaging etc. Not only that but the phone let me take out a full AppleCare policy which proves it was new and unregistered. This top model iphone cost nearly £800 when it came out and I think LD may have some more, so get yourself a bargain! I should also say LD's customer service was very good and the phone arrived promptly. Many thanks Laptops Direct! * RECOMMENDED *”

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Posted 5 years ago

“I bought the Asus Rog Swift PG35VQ screen from Laptops Direct. I chose Laptops Direct because they offer a service in which they unpack and test the screen before it them out. Result? Total satisfaction. Thanks guys!”

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Posted 5 years ago

“Unable to set up laptop due to being asked to login with a learn direct account. Sent an e massage had no reply. Phoned and received a call back but was transferred to a Hewlett Packard customer service centre. They informed me the issue is with Laptops Direct as they have removed the LEARN DIRECT log in requirements. At this moment have a laptop that can’t be used as it is not allowing the user to set up laptop. Frustrating as previously bought a laptop and setting up was straight forward. Not this time!!!”

Laptops Direct 1 star review on 28th May 2020

Helpful Report

Posted 5 years ago

“Ordered a laptop and arranged to pay through finance. Paid extra for next day delivery and here the nightmare starts. Item delivered after 5 days, item delivered was same model but very inferior specs than ordered. Item ordered was 9750H and item delivered 8750H. • The actual item ordered had 2.6 GHz processor and the item delivered had 2.2 GHz processor. • The item ordered had 16GB DDR4 SODIMM and the item delivered had 8GB RAM. • The item ordered had 512GB SSD drive and item delivered had 120GB SSD drive. • The item ordered had GTX 1660 graphics card and item delivered had GTX 1060 card. Clearly specification ordered and received are no way near the match and I was just offered a refund of £20 or £30 whereas the specifications ordered and received could be difference of over £480 credit . Please note I also installed my Office 365 license on it before I noticed the various issues and this means I cant use that license key anymore and lost £56. I tried calling customer services many times and was on hold for long and then I left with an option to receive a call back but so far I have not received that call. The customer service I have received was very poor and now I am told that the item will be collected and not any confirmation given in terms of refund. Collection of item was very quick and it took over 18 days to get my deposit back. I will keep away for this company and buy from a reputable seller”

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Posted 5 years ago

“I ordered two Samsung phones, they arrived the next day in sealed, perfect condition. Warranty is by Samsung, all perfect. And very reasonable prices. Got a reasonably quick answer to my questions, despite the lockdown. Good service!”

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Posted 5 years ago

“Fantastic service ordered a new chrome book fantastic price awesome service and arrived within 2days thanks guys.”

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Posted 5 years ago

“Great service, great communication and rapid delivery!! Would definitely recommend!!”

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Posted 5 years ago

“I bought a mobile phone and it came the next day , quick prompt service”

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Posted 5 years ago

“Good price and very good delivery time.”

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Posted 5 years ago

“Good price and delivered quickly.”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews