Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order paid for next day delivery on a tablet.given 2nd feb for delivery date.arrived on 4th of feb after being told it had been delivered on 2nd.dont appreciate being lied to.or paying for a service and not recieving it”

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Posted 5 years ago

“Brilliant service, super fast delivery, fantastic price!”

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Posted 5 years ago

“Quick and easy purchase. Excellent delivery time. Very happy with purchase”

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Posted 5 years ago

“I was looking for a refurbished laptop for my son that he could do both his school work on from home as well as some gaming. I needed advice as I'm not PC savvy, so chose Laptops Direct as they were taking calls and emails during the covid lockdown climate. I had an extremely helpful advisor on email and phone who explained the terminology and emailed me a choice of options available, I rang her back to make an order which arrived a few days later. There were good email updates keeping me informed of the delivery. All in all I am extremely happy with the service (and the advisors' knowledge – thank you Gail!). My son is delighted with the HP laptop. Many thanks.”

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Posted 5 years ago

“Excellent. Fast delivery. Arrived within the timeslot given. Already have used again. Would highly reccomend.”

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Posted 5 years ago

“I ordered a monitor on 4/4/20, and I am still yet to recieve it. After numerous emails saying that they are waiting on suppliers to get in contact with them, they keep pushing the delivery date back. When I ordered the monitor it was listed on the website as 1 available. I now have a pc which cant be used until I recieve a monitor. Would not recommend to anyone.”

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Posted 5 years ago

“Product ordered is very good. I very nearly chose to purchase same item from Amazon , because I did not want to pay £9.99 for next day delivery. In the end I chose standard delivery and was advised the item would arrive by 11th May 2020 at the latest. However the item arrived the next day in any case and I did not pay for delivery.”

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Posted 5 years ago

“Great value, easy to find what you want on their website. Excellent customer service when I had to return a product that turned out wasn't what I wanted. Refund to card arrived in two days. Replacement arrived far quicker than was indicated in sales receipt. Very happy to recommend.”

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Posted 5 years ago

“I have been buying goods for a couple of years now from this site. I can honestly say the description of goods, delivery and quality of the product has always been spot on for me. This is my default site to go to when it comes to reburb items”

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Posted 5 years ago

“Straightforward purchase with affordable payment options. Laptop arrived on time & in tiptop condition.”

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Posted 5 years ago

“After complaining about delivery, I was refunded my delivery costs. Can't say fairer than that.”

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Posted 5 years ago

“Currently refusing to help me despite sending me a product which is not fit for purpose, not of satisfactory quality and had not lasted a reasonable amount of time. Under the Consumer Rights Act 2015, it is their obligation to resolve this issue yet they keep trying to deflect me to the manufacturer. I have supplied them with plenty of evidence and tried to work with them on this but even after having my case escalated, they are trying to avoid their legal duty. I haven't had a faulty product in the past so whilst their delivery and prices seemed okay at the time, they are certainly not a company I would recommend. I would urge everyone looking at the reviews to look for cases where there have been problems and I know I have been guilty in the past of leaving a positive review for a company based purely on delivery times and not on how they handled complaint and returns.”

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Posted 5 years ago

“The price of 'next day delivery is 9.99 which is ridiculous, considering the courier still haven't delivered and are quoting the 4th of May. I orderes on the 30th March. Could have gone to ccl and got the product cheaper with actual next day delivery for 6.49 Glad I didnt order my gpu from them and wont ever return unless they refund the delivery cost.”

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Posted 5 years ago

“Great product. Very quick delivery. Cannot fault it.”

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Posted 5 years ago

“Couldn’t believe how speedy they delivered- a matter of hours from time of order. Exceptional”

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Posted 5 years ago

“Laptops direct, Received my Epson printer within 24hrs. Arrived as described, brilliant service fast but not furious. Ordered with confidence, Would I use again ??? Sure I would, Many thanks to the team Kevin (Oxford)”

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Posted 5 years ago

“Great service. Ordered laptop arrived very quickly. Mint condition all working fine. Excellent company cant fault them. I would highly recommend this company.”

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Posted 5 years ago

“The most reliable and trustworthy company I have ever used. Been buying from here for several years. All deliveries on time with plenty of notice. Customer service is best i have known. Cannot recommend these guys enough! I have bought a laptop, chargers and a samsung galaxy watch far cheaper than anywhere else with 1st class service every time.”

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Posted 5 years ago

“Needed to replace my old power line adaptors,searched and found Laptops Direct. Netgear adaptors available at a competitive price and next day delivery, a certain big company delivery times were in excess of a week! Arrived in 48rs due to the current Covid19 situation, well packaged. Easy to install.computer system running great now. Thankyou”

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Posted 5 years ago

“Good company. Would use them again”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews