Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a laptop and arranged to pay through finance. Paid extra for next day delivery and here the nightmare starts. Item delivered after 5 days, item delivered was same model but very inferior specs than ordered. Item ordered was 9750H and item delivered 8750H. • The actual item ordered had 2.6 GHz processor and the item delivered had 2.2 GHz processor. • The item ordered had 16GB DDR4 SODIMM and the item delivered had 8GB RAM. • The item ordered had 512GB SSD drive and item delivered had 120GB SSD drive. • The item ordered had GTX 1660 graphics card and item delivered had GTX 1060 card. Clearly specification ordered and received are no way near the match and I was just offered a refund of £20 or £30 whereas the specifications ordered and received could be difference of over £480 credit . Please note I also installed my Office 365 license on it before I noticed the various issues and this means I cant use that license key anymore and lost £56. I tried calling customer services many times and was on hold for long and then I left with an option to receive a call back but so far I have not received that call. The customer service I have received was very poor and now I am told that the item will be collected and not any confirmation given in terms of refund. Collection of item was very quick and it took over 18 days to get my deposit back. I will keep away for this company and buy from a reputable seller”

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Posted 5 years ago

“I ordered two Samsung phones, they arrived the next day in sealed, perfect condition. Warranty is by Samsung, all perfect. And very reasonable prices. Got a reasonably quick answer to my questions, despite the lockdown. Good service!”

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Posted 5 years ago

“Fantastic service ordered a new chrome book fantastic price awesome service and arrived within 2days thanks guys.”

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Posted 5 years ago

“Great service, great communication and rapid delivery!! Would definitely recommend!!”

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Posted 5 years ago

“I bought a mobile phone and it came the next day , quick prompt service”

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Posted 5 years ago

“Good price and very good delivery time.”

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Posted 5 years ago

“Good price and delivered quickly.”

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Posted 5 years ago

“My A2 grade phone arrived looking brand new. I was very impressed with the website and the clear descriptions, excellent delivery options even during lockdown.”

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Posted 5 years ago

“Just bought the latest BlackBerry Key2LE from here. Excellent quick delivery and phone seems fabulous so far. Many thanks. Pat”

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Posted 5 years ago

“Easy, prompt delivery and good price”

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Posted 5 years ago

“Ordered an iPhone 6 s. Second hand. Did not pay for speedy delivery. But within two days of ordering I had my new phone and very pleased with its condition. Good as new I would say”

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Posted 5 years ago

“Needed a replacment battery for my Dell, less than 24 hours later received. Excellent service. Would recommend and use again.”

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Posted 5 years ago

“Excellent service, good communication and such a quick delivery and a new printer at a competitive price. Would recommend.”

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Posted 5 years ago

“Working in the IT industry, im a repeat customer to Laptops Direct - website easy to use, pricing competitive and shipments arrive when expected. Most recent purchase was for a monitor that went EOL prior to shipment. Laptops Direct kept me up to date and supported the transition to an alternate, in stock, monitor that was delivered the next day. Proved themselves to be my starting point for any tech that the family or i need. Would definately recommend..!”

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Posted 5 years ago

“Great service. Laptop came the following day in great condition. No hassle whatsoever. They also seem to have good deals on all the time. Will definitely buy from here again.”

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Posted 5 years ago

“One of the most fundamental things in sales is the sales receipt - and they didn't even email a copy. One of my friends had the same issue and had a runaround when needing to return a faulty item. They need to sort that out.”

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Posted 5 years ago

“Bought two LG monitors, excellent value, would definitely recommend and buy again.”

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Posted 5 years ago

“PC MONITOR ASUS Excellent delivery times and prices Would use again”

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Posted 5 years ago

“Ordered AirPods with standard delivery. Arrived 2 days later in perfect condition. Very pleased with service.”

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Posted 5 years ago

“Excellent next day service with competitive pricing”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews