Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service wouldn't recommend them at all, let you order when item not in stock and have no idea when be in stock but yet still let you pay express delivery and give you a delivery date. But will not inform you there's been a delay and are extremely slow at replying an email a day off even don't waste your time, similar trend in the complaints same thing happening all the time taking your money and not even having the item”

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Posted 5 years ago

“Quick delivery.. good value for money.. good condition.. A very happy son 😊”

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Posted 5 years ago

“Fast and excellent service.”

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Posted 5 years ago

“Excellent very quick delivery of a laptop I desperately needed for homeschooling my children in the current climate. It’s great so far and my son was delighted with it”

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Posted 5 years ago

“Great price, item sent and arrived very quickly with good email updates... Will use again!”

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Posted 5 years ago

“Excellent value and delivery.”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

“Firstly I ordered a product of theirs but it turned out to be false advertised which is against trading standards in the first place. Customer service was no help and to be quite frank very rude, abrupt and not willing to fix the issue, definitely not in the right line of work.”

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Posted 5 years ago

“Very good service and quick delivery”

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Posted 5 years ago

“I'm very happy with my recently purchased OEM USB Webcam with built in microphone. It works perfectly and was very easy to start using straight away. The online purchasing process was very easy and quick. I also really appreciated the speedy next day delivery. All round an excellent service, i would definitely recommend.”

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Posted 5 years ago

“The laptop I received was faulty and it was desperately needed for working from home - it then took a further 10 days to get refund from Laptops Direct and even then I had to chase them. To add insult to injury they've charged me £10 shipping costs, to receive a faulty item! This should be refunded, what have I paid postage for exactly? Don't take a chance with this company, use someone reputable like AO or John Lewis.”

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Posted 5 years ago

“I bought a 'refurbished' Acer laptop that seemed much like new & after a week or so all seems to be ok. Delivery took a while longer than promised but no doubt that was due to Easter & Covid 19”

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Posted 5 years ago

“Got the laptop I wanted for a cheaper price then what I seen online in other stores. Once my order was placed they contacted me with details of my delivery and when I should expect it which was delivered within 5 working, Highly recommend”

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Posted 5 years ago

“Just one word. FANTASTIC.”

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Posted 5 years ago

“Bought from them twice. Always very quick delivery - price was also one of the cheapest, i would recommend them.”

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Posted 5 years ago

“Second purchase from LTD and very happy. Good service, great value and product as described”

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Posted 5 years ago

“Awesome service 2 separate deliveries On time and just as advertised Thanks Definitely use again!!”

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Posted 5 years ago

“Ordered on the 25th of March and we are now 17th of April and item still not arrived. Customer service is not helpful at all and they are selling items that don’t have in stock. They keep changing the date for delivery saying the supplier changed the day, meaning they just dropship and have no stock at all. Avoid at all cost.”

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Posted 5 years ago

“I am very happy with my refurbished laptop from laptops direct. It was very prompt delivery, actually arrived earlier than expected. All round great value for money service!”

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Posted 5 years ago

“Bought printer. Ordering process straightforward. Delivery within stated timescale.”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews