Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great. To buy from laptops direct, easy fast service. Same product was heaper than alternatives amazon, eBay and other websites. Will buy again from here”

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Posted 5 years ago

“Very good choice of mobile phones, excellent price and very fast delivery.”

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Posted 5 years ago

“Easy to order, had what I wanted, dependable delivery. I'm very pleased.”

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Posted 5 years ago

“Purchased new laptop which was delivered within 24 hours. Will definitely be using this supplier again.”

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Posted 5 years ago

“Purchased from their site and paid for the item in full, paying extra for next day delivery. Received email stating that the item had been despatched. This was not possible since they did not have the item in stock. The cover for the item I had ordered arrived but not the item itself. Customer services will get back within 24 hours but they can do little because they do not have it in stock. Yet they still charged for fast delivery and have retained my money. I requested a refund credited to my account - this cannot happen for up to 14 days. The reason I paid for next day delivery was because I needed the item. I am now stuck because I loose money if I go to another supplier who does have it in stock. The customer services/complaints line is so busy they are not accepting any further calls - shame they refused to accept my money. If you can't collect the item then leave them well alone and go somewhere more truthful.”

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Posted 5 years ago

“Great service, quick dispatch and delivery. Would definitely use again!”

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Posted 5 years ago

“Excellent service with next day delivery. Good prices too.”

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Posted 5 years ago

“My new phone arrived very promptly despite lockdown and the website was very easy to use. Cannot comment on after sales service as I have not needed to use it.”

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Posted 5 years ago

“Very good service have use them twice and would recommend them”

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Posted 5 years ago

“I bought a laptop and got very good communication and timely delivery. Very happy with device although I had underspeced what I wanted. I had to upgrade the ram, again from laptops direct and it came real quick and now everything is beautiful”

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Posted 5 years ago

“Ordered a Lenovo refurbed laptop, which was delivered to Spain rapidly and efficiently. Laptop working well so far. Re the email asking customer to write a review, can I recommend that you put a link in the email that allows the customer to immediately write a review and not either have to search for the Laptops Direct Co. on a generic site, or, in the case of the second link, actually have to create an account to write a review. I've made the effort as I have used Laptops Direct several times, but any other Co. I wouldn't have bothered. Make it short and simple!”

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Posted 5 years ago

“Ordered online, the product arrived as promised and pleased with the product. Value for money. Would recommend.”

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Posted 5 years ago

“Helpful service resolving difficulties of provision in current pandemic crisis”

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Posted 5 years ago

“The service was simple to buy online and delivery was fast and efficient”

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Posted 5 years ago

“Great service and product as described”

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Posted 5 years ago

“Purchased mobile phone, best price, great delivery . No problems”

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Posted 5 years ago

“Excellent service item delivered as promised during these difficult times. Have used previously and would use again. Thank you.”

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Posted 5 years ago

“Bought a new unlocked Apple iPhone 6S Plus 128GB. As this model was discontinued several years ago, I assumed by "new" in the description they really meant "refurbished" but no, I called LD's customer service and they said it was definitely brand new. Yet the price was nearly 1/3 of the original retail price! I went ahead and sure enough it arrived in the original Apple packaging etc. Not only that but the phone let me take out a full AppleCare policy which proves it was new and unregistered. This top model iphone cost nearly £800 when it came out and I think LD may have some more, so get yourself a bargain! I should also say LD's customer service was very good and the phone arrived promptly. Many thanks Laptops Direct! * RECOMMENDED *”

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Posted 5 years ago

“I bought the Asus Rog Swift PG35VQ screen from Laptops Direct. I chose Laptops Direct because they offer a service in which they unpack and test the screen before it them out. Result? Total satisfaction. Thanks guys!”

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Posted 5 years ago

“Unable to set up laptop due to being asked to login with a learn direct account. Sent an e massage had no reply. Phoned and received a call back but was transferred to a Hewlett Packard customer service centre. They informed me the issue is with Laptops Direct as they have removed the LEARN DIRECT log in requirements. At this moment have a laptop that can’t be used as it is not allowing the user to set up laptop. Frustrating as previously bought a laptop and setting up was straight forward. Not this time!!!”

Laptops Direct 1 star review on 28th May 2020

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews