Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price at discount. Prompt delivery promised and achieved. Website well designed and easy to navigate. No human contact required, so can't comment on that.”

Helpful Report

Posted 5 years ago

“Selling items not in stock Firstly, I would suggest the scenario below is nothing to do with COVID, and all to do with arrogance for the customer. I Ordered a monitor on next day service (£9.98) at 3pm on Thursday 2nd July. At 21:00 on the 2nd I received an email to say warehouse has an issue and that I would be told by 3pm on Friday 3rd July (after their CS closes conveniently, and they don't work weekends!?) what day to expect delivery, and that it won't be delivered Friday. Friday 3rd had an email at 07:20 to say "despatched from one of their warehouses" but when clicking the track button it says "despatched from one of our suppliers - no tracking available" So - looks like I will have no monitor over the weekend for an urgent work project, but who knows - it may turn up. 1/ They have clearly sold something as available when it was not 2/ They have sold me next day delivery, when they knew that it wasn't going to happen 3/They have failed, as they said they would, to give me a delivery date by 3pm on Friday 3rd July 4/ Their Customer service shuts at 2pm on a Friday and does not open weekends 5/ They have not replied to any e-messages. First one sent at 21:22 on Thursday 2nd July. 6/ They mark orders as 'accepted' when dispatched, so I can't cancel on-line and I can't talk to anyone to cancel (so that I can buy elsewhere and get delivered Saturday) as CS shuts at 2 pm - I mean what's all that about! This means, like so many others on Trust Pilot, that I'm in limbo land with this company. I fully expect to see no monitor on Saturday, but I just have to 'wait and see' On Monday I will be cancelling the order (if CS answer the phone), but then it will mean I don't get the monitor from another company until Tuesday. Shocking Customer Service, and selling stock as next day when they clearly don't have it available for tomorrow is misleading at best. nb. just this second has a text from parcelforce express 24 to say a parcel will be delivered on Monday - I have no idea if this is from Laptops Direct or not. Having just looked at their terms it says to return the item will be at my own expense. If it is the monitor, I'm so tempted to refuse delivery, and just wait another day for someone to deliver that deserves customers. Laptops Direct certainly do not deserve customers!!!”

Helpful Report

Posted 5 years ago

“I ordered a phone and a computer part, both items were a bit cheaper with Laptops Direct and they were delivered within 5 days. All good.”

Helpful Report

Posted 5 years ago

“Yes excellent turn around despite COVID. AOC Gaming monitor for my son. Price better than Amazon.”

Laptops Direct 5 star review on 30th June 2020

Helpful Report

Posted 5 years ago

“No complaints. I am very pleased with my new IPhone.”

Helpful Report

Posted 5 years ago

“Amazing service and speed of delivery. I ordered a monitor for my boys birthday 3 places where out of stock so order next day delivery and has it by 3pm. Very happy”

Helpful Report

Posted 5 years ago

“One of the worst companies I have ever had the misfortune of dealing with. Sold me a laptop on finance and then waited til the day it was supposed to arrive to tell me that the no longer stock it. They allowed me to go through the whole rigmarole of applying for and setting up finance for a laptop they didn't even stock. They did offer to try and sort me out another laptop but ignored all requests to send me the specs instead asking me to call them. I am not particularly computer literate and I had asked someone to look at the laptop I was buying to make sure it was halfway decent so I'm pretty convinced that this was a clumsy attempt to use my ignorance against me and attempt to strong arm me into accepting a worse laptop. I ordered the laptop on the 16.06.20 and paid an extra £15 for three day delivery. Exactly three days later on the 19th I was emailed and told that they didn't stock it. I asked for the information on the alternate laptops they were offering that day but they didn't reply until the following Monday on the 22nd telling me that someone would call despite that fact that I had made it clear that I would only conduct any buisness with them via email. Over the next week I emailed several times and got one token response asking me to call them. Now this morning I get a voicemail saying that based upon my emails I wanted to cancel and that they needed me to call them to sort out cancelling the finance. Up until that point I had not once asked to cancel and had in fact repeatedly asked for the prices and specs of the alternative laptops they were supposedly offering. So yeah. If you fancy wasting your time researching laptops, applying for finance, waiting for it to arrive and then getting jerked around by some of the most appalling customer service I myself have ever had the misfortune of dealing with then by all means "buy" a laptop from these charlatans. You won't actually receive it but maybe this is how you have fun.”

Helpful Report

Posted 5 years ago

“I've bought a laptop and 2 iphones from here. Always speedy delivery and quality items. Highly recommended.”

Helpful Report

Posted 5 years ago

“I was recommended to use Laptops Direct by a computer consultant who was helping me decide on a laptop. He filtered some choices for me on their website, based on my needs, but I found it very easy to explore further and I in fact located something else. An excellent price, Buying was super-easy, delivery as promised two days later, and so far I am delighted with the Asus A9-9425 laptop that arrived. Many thanks!”

Helpful Report

Posted 5 years ago

“I spent a long time deciding on a new laptop and was helped in this by the site’s comparison tool. I chose an ex business HP machine which promptly arrived well packaged. One tiny indentation around the on off button, but it was described as NEAR perfect condition. Royalty happy with machine, price and service.”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“Ordered an Asus chromebook at a decent price, hard to find elsewhere. Was easy to use online chat to confirm it was in stock. Placed the order and it was delivered next day no problem. Happy customer here.”

Helpful Report

Posted 5 years ago

“Lower price and better service than other Big Name high street companies. A great selection of machines to suit all types of customer. Arrived next day, as promised.”

Helpful Report

Posted 5 years ago

“Ordered my laptop and it was delivered the next day without having to pay for express delivery. Extremely efficient and would certainly recommend them.”

Helpful Report

Posted 5 years ago

“Best price quick delivery no problems recommended”

Helpful Report

Posted 5 years ago

“Price was excellent, delivery could not be faulted, exactly what I needed, first rate service all round, would highly recommend. So much so, bought a second laptop from them.”

Helpful Report

Posted 5 years ago

“Bought a midprice laptop for my mum, to replace an ancient one she had. After looking around and comparing prices and specs online we decided on this one. Great value for money and fantastic delivery (arrived next day even though we didn’t expect it for a few days)”

Helpful Report

Posted 5 years ago

“The website was easy to use, and the products delivered were excellent, however my delivery date was delayed at least 5 times which was extremely frustrating.”

Helpful Report

Posted 5 years ago

“Quick service and kept informed throughout, very happy thank you”

Helpful Report

Posted 5 years ago

“Excellent service. Arrived next day as requested and packaged well. Good product for a great price”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews