Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received order next day which I was really impressed with. I would definitely shop here again.”

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Posted 4 years ago

“Website easy to use and delivery prompt and without issue. Plus, the Samsung monitor is great, thanks.”

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Posted 4 years ago

“Bought refurbished Motorola phone, superb condition, delivered earlier than original ETA. Will be using Laptops Direct again.”

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Posted 4 years ago

“Very happy with the service. They kept me informed all the way until i recieved the product”

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Posted 4 years ago

“What a horrible experience with this company. Placed my order paid including £4.99 extra for delivery on 22nd July following day received an email delivery will be later. Finally got delivery literally 2 weeks late. I followed the instructions to start the laptop entered date and time but have no idea what i must enter next. The laptop arrived with no detailed getting started instructions. I emailed to ask for help and they replied telling me I must get in contact with Lenovo myself. Is this the standard of their after sales service???? Also if you phone they give you the option for a call back which will happen the same day by 6 pm did that twice still waiting for the call. In closing the 1 star rating I gave was purely so that could write a review as far as i am concerned they deserve minus 5 stars”

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Posted 4 years ago

“I ordered a monitor from Laptops Direct to Ireland on a Tuesday evening and it arrived Thursday lunchtime, 1.5 days ahead of schedule. I haven't had to use their customer service but I'm very impressed with the speed of delivery and how easy it was to use the site.”

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Posted 4 years ago

“Thanks for the great laptop and your support and the information you provided me with”

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Posted 4 years ago

“Order arrived on the day and at the time promised. Very pleased with my purchase at a great value.”

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Posted 4 years ago

“I'm using this company for couple of years, got their my laptops, hard drives and also phone... Communication is great, never had a problem. Items are always good, parcel properly sealed and recorded delivery which is amazing”

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Posted 4 years ago

“Responded to questions well over the phone, bought the laptop online, arrived quick and looks great for a reconditioned unit.... so far, well impressed with laptopsdirect and would use again”

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Posted 4 years ago

“Dead pixel smack bang in middle of monitor. Box came completely bashed in upon deliver. They won’t take back at their own cost as they don’t see less than 5 dead pixels as a fault. Illogical as clearly any dead pixel is clearly not a design intention. Then they offered £20 or else I can pay for own return. Chose the latter but then they say can’t return if the monitor has been used - which is stupid as I obviously had to use it to find the dead pixel. They takes days to respond. Told them about consumer act multiple times but they choose to ignore the law. Avoid”

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Posted 4 years ago

“Very good economical service with prompt delivery Thanks”

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Posted 4 years ago

“Brilliant service ,I ordered a new phone and in a couple of days it arrived and everything was good .First class service and would recommend them”

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Posted 4 years ago

“Purchased a gaming monitor for my son from laptops direct and I'm impressed. Great price (cheaper than other sites) and brilliant delivery service. Would recommend.”

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Posted 4 years ago

“This was my first experience with Laptops direct - to purchase Apple Air Pods. Not only were the cheapest but the service was first class. I ordered on a Sunday and they were delivered first thing on the Monday. Amazon, beat that! Thank you - well done!”

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Posted 5 years ago

“Excellent service. Next day delivery and emails to let me know time of arrival. Great price, I will use this company again. Highly recommended.”

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Posted 5 years ago

“excellent”

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Posted 5 years ago

“Excellent customer service and super fast delivery, with times and tracking”

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Posted 5 years ago

“Most helpful when I phoned to order my phone Super fast delivery , extremely pleased with service.”

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Posted 5 years ago

“Great laptops in great price. Express delivery. Highly recommended.”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews