Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Computer arrived not set up so had to buy windows (£99.99) which was not a problem but for someone who had bare minimum computer knowledge, not being able to get in touch with customer services was an issue- plus I’m charged 13p a minute for doing so. That been said- laptop is now setup and working fantastic, very fast and efficient”

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Posted 5 years ago

“Ordered a epson printer great service and price .. many thanks”

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Posted 5 years ago

“Very pleased, got my laptop the next day. Easy to use even for a novice. Delighted!”

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Posted 5 years ago

“Ordered a Samsung Galaxy S10 standard delivery - and it arrived early! Great service.”

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Posted 5 years ago

“Bought an Acer B7 24' monitor from Laptop Direct. Good price and fast dispatch (even though I chose the free delivery option). Overall, a very good first time experience. Would recommend!”

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Posted 5 years ago

“Good range of products to choose from and good filters to enable us to choose a laptop suitable for our needs. We were able to get the accessories and software at the same time. Delivery was before predicted date. Laptops Direct also emailed clear instructions on how to load Office software. Would recommend as go-to site .”

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Posted 5 years ago

“Extremely fast delivery. Good information prior to ordering the laptop. Competitive price.”

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Posted 5 years ago

“The item was a very competitive price and arrived promptly within the specified time. I was kept fully informed as to how the delivery was progressing.”

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Posted 5 years ago

“Received order next day which I was really impressed with. I would definitely shop here again.”

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Posted 5 years ago

“Website easy to use and delivery prompt and without issue. Plus, the Samsung monitor is great, thanks.”

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Posted 5 years ago

“Bought refurbished Motorola phone, superb condition, delivered earlier than original ETA. Will be using Laptops Direct again.”

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Posted 5 years ago

“Very happy with the service. They kept me informed all the way until i recieved the product”

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Posted 5 years ago

“What a horrible experience with this company. Placed my order paid including £4.99 extra for delivery on 22nd July following day received an email delivery will be later. Finally got delivery literally 2 weeks late. I followed the instructions to start the laptop entered date and time but have no idea what i must enter next. The laptop arrived with no detailed getting started instructions. I emailed to ask for help and they replied telling me I must get in contact with Lenovo myself. Is this the standard of their after sales service???? Also if you phone they give you the option for a call back which will happen the same day by 6 pm did that twice still waiting for the call. In closing the 1 star rating I gave was purely so that could write a review as far as i am concerned they deserve minus 5 stars”

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Posted 5 years ago

“I ordered a monitor from Laptops Direct to Ireland on a Tuesday evening and it arrived Thursday lunchtime, 1.5 days ahead of schedule. I haven't had to use their customer service but I'm very impressed with the speed of delivery and how easy it was to use the site.”

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Posted 5 years ago

“Thanks for the great laptop and your support and the information you provided me with”

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Posted 5 years ago

“Order arrived on the day and at the time promised. Very pleased with my purchase at a great value.”

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Posted 5 years ago

“I'm using this company for couple of years, got their my laptops, hard drives and also phone... Communication is great, never had a problem. Items are always good, parcel properly sealed and recorded delivery which is amazing”

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Posted 5 years ago

“Responded to questions well over the phone, bought the laptop online, arrived quick and looks great for a reconditioned unit.... so far, well impressed with laptopsdirect and would use again”

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Posted 5 years ago

“Dead pixel smack bang in middle of monitor. Box came completely bashed in upon deliver. They won’t take back at their own cost as they don’t see less than 5 dead pixels as a fault. Illogical as clearly any dead pixel is clearly not a design intention. Then they offered £20 or else I can pay for own return. Chose the latter but then they say can’t return if the monitor has been used - which is stupid as I obviously had to use it to find the dead pixel. They takes days to respond. Told them about consumer act multiple times but they choose to ignore the law. Avoid”

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Posted 5 years ago

“Very good economical service with prompt delivery Thanks”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews