Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,204 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was lower than other suppliers and my mobile phone was delivered promptly. I was kept informed all the way so no problems. Very happy.”

Helpful Report

Posted 5 years ago

“Excellent service and very efficient. I Love my new Toshiba smart TV and it was delivered quickly and at an affordable price.”

Helpful Report

Posted 5 years ago

“Mobile phone best price I found from an established company. Delivered next day as promised in Samsung sealed box. No need to contact Customer Service. My husband & I intend to use Laptops Direct for new laptops next.”

Helpful Report

Posted 5 years ago

“Laptops Direct are, without doubt, the worst company I have ever had to deal with. They took nearly £500 for an order of a Laptop that was supposed to be delivered two days after purchase. I paid for express delivery. The laptop wasn't delivered a week later. I was leaving the country so phoned them, emailed them and messaged them on facebook to cancel the order. I was ignored, hung up on and not called back as i desperately tried to cancel the order. I assumed they would have acted on my over 20 attempts to cancel the order whilst phoning them on their PREMIUM phone number. A laptop was found in a bush outside my house by a friend 3 days after my family and I had left the country. The delivery note said that the laptop had been signed for. It hadn't. IT HAD BEEN LEFT IN A BUSH. I am yet to receive any notification of my complaint from the company, apart from a response to my negative review on Trust Pilot. Please do not use Laptops Direct, they are incompetent and uncommunicative unless you post a negative review about them. I have complained to BBC Watchdog, Paypal and am now going to speak to an Ombudsman about their dishonest business practices.”

Helpful Report

Posted 5 years ago

“No problems at all. I order a laptop and get it very next day. Arrived in secured box and perfect condition. Great specification and good price. I will definitely use it again.”

Helpful Report

Posted 5 years ago

“When I received the laptop it was packed very well . It is a quality product , many thanks for the excellent service .”

Helpful Report

Posted 5 years ago

“I ordered a mobile phone from this company because the price was really good , it arrived quickly and the phone works excellent. I think it was cheaper because there were no accessories with the phone, but it was fine with me as I have a pile of charger and headphones already. So yes, would definitely shop here again.”

Helpful Report

Posted 5 years ago

“They said it would come the following day. It did and everything was easy and accurate.”

Helpful Report

Posted 5 years ago

“Fantastic Service, next day delivery with a great price. Laptop is exactly what I need for college”

Helpful Report

Posted 5 years ago

“Ordered a refurbished dell laptop for my sons school work. Arrived on time and in perfect condition. Very happy with my purchase.”

Helpful Report

Posted 5 years ago

“Bought air pods pro for best price on the net. Everything seems legit and working so far. Unbelievably fast delivery. Received item way earlier than expected delivery. I think it came next day or the day after and I didn’t have to pay any extra. Brilliant.”

Helpful Report

Posted 5 years ago

“Brill service. Great price, fast delivery. Will definitely use them again.”

Helpful Report

Posted 5 years ago

“The website for Laptops Direct Is very easy to use. Their prices are competitive and their delivery service is very quick. I’m very pleased with their service.”

Helpful Report

Posted 5 years ago

“This is the second time I've used Laptops Direct, and both experiences were first-rate. This time I wanted some Airpods Pro- the price was excellent (it's rare to get a discount on an Apple product), and the delivery was very fast- they were in my hands less than 24h after being ordered. I was kept informed of progress throughout. I would be happy to buy from this company again.”

Helpful Report

Posted 5 years ago

“QUICK SERVICE GREAT PRICES”

Helpful Report

Posted 5 years ago

“Very fast and efficient service.”

Helpful Report

Posted 5 years ago

“Great Prompt Service. Bought an Epson Workforce printer at great value. Came with full set of ink cartridges that lasted quite long unlike a similar printer I bought few years back where the ink cartridge only printed a few pages before running out.”

Helpful Report

Posted 5 years ago

“Great all round company to deal with”

Helpful Report

Posted 5 years ago

“This is worst company I've ever dealt with. I ordered Nintendo as present for my daughter and paid extra £9.99 to have it delivered on the following day. The delivery date was 18th of July. Today is 25th of August and they are attempting delivery although I asked them to cancel order on the 19th of July. I can't do business with company who in my view is terrible. My child cried with disappointment for days. I asked LD to cancel order as they clearly sold me product they don't have in stock. Their response was that the order was made so best thing I can do if to refuse to collect the order. All this time they have kept my money. Also I ordered wrong cover by mistake and asked how to sent it back. They ignored my request and I was unable to return the cover.”

Helpful Report

Posted 5 years ago

“Order process straight forward and clear... Purchase delivered within the chosen timescale... Would use the company again.. Thank you”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,204 reviews