Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service, product best price by far. Their supplier had difficulties, not surprising with a few global issues on the go at the moment, but despite that, Laptops Direct did actively chase the supplier and keep me informed at regular intervals. Well worth the extra wait. have used before, and will use again!”

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Posted 4 years ago

“My daughter was delighted with her new laptop. It arrived on time and was wrapped appropriately. Jane”

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Posted 4 years ago

“Bought an AOC U2879 VE monitor to be able to work from home more effectively. Didn't need it particularly fast so settled for the standard free delivery option but it arrived 2 days later! Awesome. All stated gear was included and its a really good monitor.”

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Posted 4 years ago

“Quick and efficient with notifications about your item from receiving your order to telling you about the deliver. Will use again”

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Posted 4 years ago

“I had brilliant service from Laptops Direct. I bought a Samsung Galaxy S 20 and it was exactly as described. It was delivered by DPD on time. I can't fault this company. If I ever need any tech in the future I would by from them again.”

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Posted 4 years ago

“Great service: ordered on a Saturday and delivered on Tuesday. Bought for my son going to University. He is delighted with this product. I like the way it was packaged: if it was being bought as a gift then it is not apparent what it is. Also the plastic wrap protects from the elements if it needs to be left in a designated outdoor space. Overall very happy with the product and the service. Thank you.”

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Posted 4 years ago

“Everything was easy to do from order to receiving the goods. Also the ring doorbell 3 I ordered was also priced better than anywhere else. Well done laptops direct”

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Posted 4 years ago

“Terrible experience. Would definitely not recommend. Various issues: item said it was in-stock and offered faster delivery for extra charge, as soon as payment was taken the tracking changed to out of stock. I then tried to phone customer services (which is a mission in its self) they advised don't worry it will still arrive on time. The very next morning they changed the delivery date by 5 days, no offer to refund the price of express delivery. I therefore decided to cancel, which they advised you can do through the website but you can only email (with a response time if 5days, which doesn't happen) Turns out the item was not even coming from them so they had to speak to another company to cancel. No email confirmation of canceling. Phoned again a few days later, and repeatedly got cut off by automated phone system as they don't want you to ring. Ofcourse it uses the excuse of Covid which multiple companies are taking advantage of. They also had a funny excuse of "due to the hot weather this week, we are busier than normal" they sell electronics ?????. Finally managed to get through and they had canceled with the supplier but had not authorised my refund. Had to repeatedly ask for my money before finally getting it back. Based on my experience and the latest reviews I would guess this company is starting to sink and will leave a lot of people out of pocket.”

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Posted 4 years ago

“The price was lower than other suppliers and my mobile phone was delivered promptly. I was kept informed all the way so no problems. Very happy.”

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Posted 4 years ago

“Excellent service and very efficient. I Love my new Toshiba smart TV and it was delivered quickly and at an affordable price.”

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Posted 4 years ago

“Mobile phone best price I found from an established company. Delivered next day as promised in Samsung sealed box. No need to contact Customer Service. My husband & I intend to use Laptops Direct for new laptops next.”

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Posted 4 years ago

“Laptops Direct are, without doubt, the worst company I have ever had to deal with. They took nearly £500 for an order of a Laptop that was supposed to be delivered two days after purchase. I paid for express delivery. The laptop wasn't delivered a week later. I was leaving the country so phoned them, emailed them and messaged them on facebook to cancel the order. I was ignored, hung up on and not called back as i desperately tried to cancel the order. I assumed they would have acted on my over 20 attempts to cancel the order whilst phoning them on their PREMIUM phone number. A laptop was found in a bush outside my house by a friend 3 days after my family and I had left the country. The delivery note said that the laptop had been signed for. It hadn't. IT HAD BEEN LEFT IN A BUSH. I am yet to receive any notification of my complaint from the company, apart from a response to my negative review on Trust Pilot. Please do not use Laptops Direct, they are incompetent and uncommunicative unless you post a negative review about them. I have complained to BBC Watchdog, Paypal and am now going to speak to an Ombudsman about their dishonest business practices.”

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Posted 4 years ago

“No problems at all. I order a laptop and get it very next day. Arrived in secured box and perfect condition. Great specification and good price. I will definitely use it again.”

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Posted 4 years ago

“When I received the laptop it was packed very well . It is a quality product , many thanks for the excellent service .”

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Posted 4 years ago

“I ordered a mobile phone from this company because the price was really good , it arrived quickly and the phone works excellent. I think it was cheaper because there were no accessories with the phone, but it was fine with me as I have a pile of charger and headphones already. So yes, would definitely shop here again.”

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Posted 4 years ago

“They said it would come the following day. It did and everything was easy and accurate.”

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Posted 4 years ago

“Fantastic Service, next day delivery with a great price. Laptop is exactly what I need for college”

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Posted 4 years ago

“Ordered a refurbished dell laptop for my sons school work. Arrived on time and in perfect condition. Very happy with my purchase.”

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Posted 4 years ago

“Bought air pods pro for best price on the net. Everything seems legit and working so far. Unbelievably fast delivery. Received item way earlier than expected delivery. I think it came next day or the day after and I didn’t have to pay any extra. Brilliant.”

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Posted 4 years ago

“Brill service. Great price, fast delivery. Will definitely use them again.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews