Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,204 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Phone delivered very fast no problems yet.....”

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Posted 5 years ago

“Rang my order in a very helpful young man - went to collect it from Elland warehouse no problems”

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Posted 5 years ago

“I very rarely leave reviews, but this experience buying a Philips monitor with Laptops Direct has been so bad that it needs to be shared, if it can help future customers look somewhere else to buy their electronics. (Everything you're about to read is supported by e-mails and photos, so just ask if anyone needs further proof.) Let's start with the pros: the shipping was very quick. That's it. Now on to the cons (that's gonna be long): When I turned on my new monitor, from the first second, I could see a bright green dead pixel on the upper right corner. I immediately took photos, put the monitor back in the box, and e-mailed them that the product was faulty, and asked for a refund. They replied, saying that one dead pixel on a monitor isn't considered as a faulty product. Therefore, the product was labeled "unwanted", and I had to pay for the return shipping. I'm sorry... A dead pixel on a brand new monitor doesn't make it faulty? What does, then? If a brand new mouse would only click 9 times out of 10, would that be "unwanted" as well? This is absolutely unacceptable. Royal Mail charged me 26 pounds to return the monitor, and Laptops Direct refused to refund me for that. On top of that, I shipped back the monitor after 9 days, and it was delivered the next day, which is WAY inside their 14-day return policy. Royal Mail sent me a delivery confirmation, but no one from Laptops Direct ever acknowledged they had received the faulty (yes, faulty) monitor. Then 3 days later, I received an automated e-mail saying my return request had been closed, because it had been 14 days and they didn't hear from me. I exchanged more than 6 e-mails with their team during these 14 days. I had to write once more to finally get the refund processed. This was a nightmare of an experience. With customer service like this, no wonder Amazon is grabbing all market shares. Your company will die very soon if you keep treating customers like this. Avoid at all costs.”

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Posted 5 years ago

“good service and came on time .Pleased”

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Posted 5 years ago

“Prompt delivery to the wrong house! Monitor fine.”

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Posted 5 years ago

“Quick delivery and goods worked well. Would recommend”

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Posted 5 years ago

“Great experience; easy to order, kept informed about progress of the order, delivery extremely quick, very pleased with the price & the product! Excellent!”

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Posted 5 years ago

“Good service and laptop in perfect condition. This is the second time I've used them and will do so in the future.”

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Posted 5 years ago

“Ordering easy, delivery prompt. Excellent choice. Why look elsewhere.”

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Posted 5 years ago

“Arrived on time - Laptop working very well”

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Posted 5 years ago

“Customer service was excellent I was very pleased with the price and the product”

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Posted 5 years ago

“Great service, the website is easy and clear to navigate and very quick delivery. The price for the PC was very reasonable.”

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Posted 5 years ago

“ordered it, got it, pluged it in, perfect , all within 28 hours Jolly Good I say.”

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Posted 5 years ago

“Excellent service ,card would not work ,they sent email to contact them.I responded and bought my goods over the phone with a member of staff ,then delivered the next day ...”

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Posted 5 years ago

“Delivered on time and no damage to product”

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Posted 5 years ago

“I was kept informed at all stages, from recipt of order to dispatch. Arived on time, n/p setting up and works well, I'm, well pleased and will use them again”

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Posted 5 years ago

“Very straightforward, accurate with timing; safely delivered”

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Posted 5 years ago

“Excellent service when purchasing an unlocked Doro Senior Cell Phone.”

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Posted 5 years ago

“Excellent, delivery first class, laptop brilliant.”

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Posted 5 years ago

“laptop direct avoid . No customer service happy to take your money after that forget it. I have a laptop that won't even turn on. Avoid avoid”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,204 reviews