Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“ordered it, got it, pluged it in, perfect , all within 28 hours Jolly Good I say.”

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Posted 4 years ago

“Excellent service ,card would not work ,they sent email to contact them.I responded and bought my goods over the phone with a member of staff ,then delivered the next day ...”

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Posted 4 years ago

“Delivered on time and no damage to product”

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Posted 4 years ago

“I was kept informed at all stages, from recipt of order to dispatch. Arived on time, n/p setting up and works well, I'm, well pleased and will use them again”

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Posted 4 years ago

“Very straightforward, accurate with timing; safely delivered”

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Posted 4 years ago

“Excellent service when purchasing an unlocked Doro Senior Cell Phone.”

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Posted 4 years ago

“Excellent, delivery first class, laptop brilliant.”

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Posted 4 years ago

“laptop direct avoid . No customer service happy to take your money after that forget it. I have a laptop that won't even turn on. Avoid avoid”

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Posted 4 years ago

“Competitive price. Prompt delivery. Goods as described. Would use again.”

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Posted 4 years ago

“purchased lg 38 inch monitor and paid… purchased lg 38 inch monitor and paid for next day delivery , item did not arrive next day so i had to call them and they apologies and assured me i would get next day , so next day it did not turn up so i canceled my order which i got told would not take long to do .. as i had lost faith in there promises and decided to buy elsewhere ( ebuyer and got next morning ) then next day after canceling it turned up at my door so refused delivery , it took over 2 weeks to get my money back which luckely i used paypal to get it back through a claim or probably still waiting .. i had to phone them twice which they have a pemium phone number and have checked my bill and cost £15 so beware . they never contacted me to let me know it was not going to be delivered and i sent an email which they never responded to even after the 5 days waiting .. i have never used this company before and will never again , if i had to guess they where taking orders without stock available . they asked me to drop my claim with paypal before they will refund me so i phoned paypal and they said you should never do that as you cannot put another claim in if they refuse to give back your money .... POOR SERVICE , BAD COMPANY”

Helpful Report

Posted 4 years ago

“Sent my laptop off to Laptops Direct after they provided a good quote of what they would be likely to buy it for. It was sent over 50 days ago and I have not heard anything from them. I contacted them by phone three times and their customer service confirmed that it arrived even though the Collect Plus tracking (we used theil label they provided according to their instructions) state that it hasn't arrived. The customer service over the phone say they don't know much about the trade-in part of the business and are unable to help. We also send 3 emails and it took a couple of weeks for them to reply. The reply - 52 days after the item arrived - simply said "Sorry I tracked your item and it hasn't arrived, we would suggest you contacting the courier". If the item hasn't arrived and is lost, they should tell me that they will submit a claim and assure me a reimbursement is on its way, as it was sent using their Collect Plus label that they instructed me to use! Absolutely awful (non-existant) customer service. Would stay away from this business if I had another chance!”

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Posted 4 years ago

“From the time you pay for something everything thereafter runs like clock work and they deliver on tome and as per their promise and policy, very impressed with the website, service and offers. Far better than their competitors in price back up and support. Will be buying from them again and again in the future.”

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Posted 4 years ago

“Great service easy to use free delivery came 3 days early really pleased”

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Posted 4 years ago

“Product well priced. Relatively prompt delivery although not as per the communications - arriving 2 day’s later.”

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Posted 4 years ago

“Very fast delivery service, very helpful and very reasonable price.Would recommend them to friends.”

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Posted 4 years ago

“Fast courier service. Good prices for brand new Laptops. Laptops are of good quality. Very satisfied.”

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Posted 4 years ago

“Buying experience was easy on their website. Delivery with DX secure was when they said but being a single person now had to take day off as their didn't seem anyway of them delivering without me being in like delivering to a neighbour. Delivery was on time and professional handled. Only problem with the monitor was their weren't any instruction included but soon found my way round the menu. Overall good value for money”

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Posted 4 years ago

“This review is only based on the trade-in service with laptopsdirect. I had a horrible horrible experience with this company (and horrible twice is not a typo). I will never deal with them again and I recommend to stay away from them. I decided to trade-in my old laptop so that I can buy a new one. All details asked on the website including CPU, RAM, Graphics card, serial number etc. were provided and I was given a valuation of £204. When I posted the laptop they reduced the valuation to £69 citing a few scuffs and they don’t like the processor. I decided not to buy a new laptop and asked for my old laptop to be returned. My laptop was returned after a month and that too after several phone calls and emails. When I received the laptop it was without the charger I had sent and it had stopped working (I wonder if they removed some parts). The fan enclosure was damaged too. The only response I received was that they will investigate what happened. The fools at laptopsdirect left me without a laptop for a long time which affected my work significantly but no compensation was offered. They advertise that they will pay the full quotation value if the laptop is damaged while it is with them but not a single penny was offered. I strongly recommend to stay away from such a rubbish business.... I am sure they will pay the loss they have caused me one way or another.”

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Posted 4 years ago

“Excellent service and a great price. Bought an 8" Lenovo tablet. Really pleased with it, copied the same apps etc from another device as part of setup.”

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Posted 4 years ago

“No problems taking the order, a Epson Xp8600 printer. It arrived on the delivery date given and within an hour of the time stated. The box was undamaged and I am pleased with the product does exactly what I wanted it to do. Can't fault the service thats why 5 stars...”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews