Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery to the wrong house! Monitor fine.”

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Posted 4 years ago

“Quick delivery and goods worked well. Would recommend”

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Posted 4 years ago

“Great experience; easy to order, kept informed about progress of the order, delivery extremely quick, very pleased with the price & the product! Excellent!”

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Posted 4 years ago

“Good service and laptop in perfect condition. This is the second time I've used them and will do so in the future.”

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Posted 4 years ago

“Ordering easy, delivery prompt. Excellent choice. Why look elsewhere.”

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Posted 4 years ago

“Arrived on time - Laptop working very well”

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Posted 4 years ago

“Customer service was excellent I was very pleased with the price and the product”

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Posted 4 years ago

“Great service, the website is easy and clear to navigate and very quick delivery. The price for the PC was very reasonable.”

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Posted 4 years ago

“ordered it, got it, pluged it in, perfect , all within 28 hours Jolly Good I say.”

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Posted 4 years ago

“Excellent service ,card would not work ,they sent email to contact them.I responded and bought my goods over the phone with a member of staff ,then delivered the next day ...”

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Posted 4 years ago

“Delivered on time and no damage to product”

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Posted 4 years ago

“I was kept informed at all stages, from recipt of order to dispatch. Arived on time, n/p setting up and works well, I'm, well pleased and will use them again”

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Posted 4 years ago

“Very straightforward, accurate with timing; safely delivered”

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Posted 4 years ago

“Excellent service when purchasing an unlocked Doro Senior Cell Phone.”

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Posted 4 years ago

“Excellent, delivery first class, laptop brilliant.”

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Posted 4 years ago

“laptop direct avoid . No customer service happy to take your money after that forget it. I have a laptop that won't even turn on. Avoid avoid”

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Posted 4 years ago

“Competitive price. Prompt delivery. Goods as described. Would use again.”

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Posted 4 years ago

“purchased lg 38 inch monitor and paid… purchased lg 38 inch monitor and paid for next day delivery , item did not arrive next day so i had to call them and they apologies and assured me i would get next day , so next day it did not turn up so i canceled my order which i got told would not take long to do .. as i had lost faith in there promises and decided to buy elsewhere ( ebuyer and got next morning ) then next day after canceling it turned up at my door so refused delivery , it took over 2 weeks to get my money back which luckely i used paypal to get it back through a claim or probably still waiting .. i had to phone them twice which they have a pemium phone number and have checked my bill and cost £15 so beware . they never contacted me to let me know it was not going to be delivered and i sent an email which they never responded to even after the 5 days waiting .. i have never used this company before and will never again , if i had to guess they where taking orders without stock available . they asked me to drop my claim with paypal before they will refund me so i phoned paypal and they said you should never do that as you cannot put another claim in if they refuse to give back your money .... POOR SERVICE , BAD COMPANY”

Helpful Report

Posted 4 years ago

“Sent my laptop off to Laptops Direct after they provided a good quote of what they would be likely to buy it for. It was sent over 50 days ago and I have not heard anything from them. I contacted them by phone three times and their customer service confirmed that it arrived even though the Collect Plus tracking (we used theil label they provided according to their instructions) state that it hasn't arrived. The customer service over the phone say they don't know much about the trade-in part of the business and are unable to help. We also send 3 emails and it took a couple of weeks for them to reply. The reply - 52 days after the item arrived - simply said "Sorry I tracked your item and it hasn't arrived, we would suggest you contacting the courier". If the item hasn't arrived and is lost, they should tell me that they will submit a claim and assure me a reimbursement is on its way, as it was sent using their Collect Plus label that they instructed me to use! Absolutely awful (non-existant) customer service. Would stay away from this business if I had another chance!”

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Posted 4 years ago

“From the time you pay for something everything thereafter runs like clock work and they deliver on tome and as per their promise and policy, very impressed with the website, service and offers. Far better than their competitors in price back up and support. Will be buying from them again and again in the future.”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews