Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw some bad reviews, mainly about stock and delivery, but I have to say my experience was great. I ordered some gaming headphones for my son for Christmas, that were difficult to find elsewhere, and they arrived within a couple of days, much quicker that the estimated delivery time. Very happy with the service - and just trying to give a balanced view”

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Posted 4 years ago

“Disappointed that even though I had my refurbished phone for 24 hours and communicated to you that there were problems, you took no responsibility and just said contact Samsung as it's under warranty with them. When you buy a phone you don't expect to have to contact manufacturers warranty immediately upon purchase. Seems this affects my statutory rights.”

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Posted 4 years ago

“Fantastic service polite and professional next day delivery up to date information on delivery really impressed with the service and quality of care thank you”

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Posted 4 years ago

“Very good and pleased with my new laptop.”

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Posted 4 years ago

“brilliant and prompt delivery phone as described would use them again”

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Posted 4 years ago

“2nd purchase from Laptops direct and both times the products were delivered before the due date. very happy with the service so far 5 stars”

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Posted 4 years ago

“phone arrived as arranged and the phone is working ok”

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Posted 4 years ago

“Very fast delivery, and the scooter we brought was a very good price.”

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Posted 4 years ago

“Arrived next day, good and early. Mobile super, and a very good price.”

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Posted 4 years ago

“Bought a chrome book and a fantastic phone from them. Both brilliant and arrived well packed and fast. Also were cheaper that the usual other places. I saved about £100 all in....Highly recommend. I'll definitely shop again.”

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Posted 4 years ago

“Very fast efficient delivery will definitely use again and will recommend to friends.”

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Posted 4 years ago

“Got new iPhone 6, good price, fast delivery, phone working VERY well. really please. Laptop next I think!”

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Posted 4 years ago

“Easy ordering at the best price, arrived on time and product is as advertised - perfect”

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Posted 4 years ago

“Good on value , only DPD was the weak link in the chain . One driver delivered the plug for the phone in the morning , the phone didn’t arrive at the alloted time , later had a message from DPD claiming the driver couldn’t as I wasn’t in when I was there all the time . It was delivered next day o”

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Posted 4 years ago

“Easy to order.Speedy delivery to my 'Click & Collect.Collected on the day it should be there. Fair price.”

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Posted 4 years ago

“very good, we kept been informed about a change on the delivery date because of a suppliers delay but it was still delivered within the date it was expected. the product came very well packed, perfect condition. easy payment online, overall good experience.”

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Posted 4 years ago

“Prompt delivery and good communication. No issues to speak of.”

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Posted 4 years ago

“Easy online purchase and item arrived next day.”

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Posted 4 years ago

“The worst experience I have endured from any company. Do not buy, they don't give a damn. Ordered a laptop which arrived 2 days later without the product key, called and advised it would have to be collected and taken back. Fed up with the fact they could not merely send on the Key, I informed them I would want a refund. I was told the laptop would need to be collected and verified before the refund process would begin. And that a courier City Air Express would collect Monday. Waited all day Monday, nothing Called Monday evening, got lots of apologies and told they forgot to confirm the collection and it would be sorted, called Tuesday evening as nothing had been done, another agent,, more apologies and a guarantee it would be collected Thursday, I was emailed a confirmation. Thursday comes and goes and nothing. Called Thursday evening g, more apologies and a " managers have gone home, nothing we can do now" message. Told i would be called Fri morning, I get an email Friday morning saying they tried to call me, ZERO missed calls and I should contact them. No telephone number left, so back through the main number, each call remember I am advised I am calling on premium rate. Told again no refund until the get back the laptop which they are continually declining to collect. I bought from this company several years ago and thought they could be trusted. I was so very wrong. Avoid.”

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Posted 4 years ago

“More than happy with my purchase! Ordered it late at night and it arrived before lunch the following morning.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews