Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Fast delivery, kept me up to date with delivery. Great product.”

Helpful Report

Posted 4 years ago

“My Oder from Laptops direct, was made safely with no issues. Thank you”

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Posted 4 years ago

“Really efficient and quick service. Very pleased with the product as well. Good customer service on the phone and very honest about stock etc”

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Posted 4 years ago

“Stuff arrived on time with no mistakes or cocking about.”

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Posted 4 years ago

“Service was excellent, Item delivered as expected clean and tidy and courier was polite and courteous.”

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Posted 4 years ago

“The specification and price were attractive and the monitor was delivered very quickly. What more could one ask for?!”

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Posted 4 years ago

“Despite stating on your website that the iPad was in stock you took my online order and didn’t tell me for a week that it wasn’t available! Not happy.”

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Posted 4 years ago

“Excellent TV at an excellent price. Fast delivery. Hassle free transaction, 2nd purchase from Laptops Direct with no issues. HIGHLY RECOMMENDED.👍”

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Posted 4 years ago

“I saw some bad reviews, mainly about stock and delivery, but I have to say my experience was great. I ordered some gaming headphones for my son for Christmas, that were difficult to find elsewhere, and they arrived within a couple of days, much quicker that the estimated delivery time. Very happy with the service - and just trying to give a balanced view”

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Posted 4 years ago

“Disappointed that even though I had my refurbished phone for 24 hours and communicated to you that there were problems, you took no responsibility and just said contact Samsung as it's under warranty with them. When you buy a phone you don't expect to have to contact manufacturers warranty immediately upon purchase. Seems this affects my statutory rights.”

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Posted 4 years ago

“Fantastic service polite and professional next day delivery up to date information on delivery really impressed with the service and quality of care thank you”

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Posted 4 years ago

“Very good and pleased with my new laptop.”

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Posted 4 years ago

“brilliant and prompt delivery phone as described would use them again”

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Posted 4 years ago

“2nd purchase from Laptops direct and both times the products were delivered before the due date. very happy with the service so far 5 stars”

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Posted 4 years ago

“phone arrived as arranged and the phone is working ok”

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Posted 4 years ago

“Very fast delivery, and the scooter we brought was a very good price.”

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Posted 4 years ago

“Arrived next day, good and early. Mobile super, and a very good price.”

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Posted 4 years ago

“Bought a chrome book and a fantastic phone from them. Both brilliant and arrived well packed and fast. Also were cheaper that the usual other places. I saved about £100 all in....Highly recommend. I'll definitely shop again.”

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Posted 4 years ago

“Very fast efficient delivery will definitely use again and will recommend to friends.”

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Posted 4 years ago

“Got new iPhone 6, good price, fast delivery, phone working VERY well. really please. Laptop next I think!”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews