Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering at the best price, arrived on time and product is as advertised - perfect”

Helpful Report

Posted 4 years ago

“Good on value , only DPD was the weak link in the chain . One driver delivered the plug for the phone in the morning , the phone didn’t arrive at the alloted time , later had a message from DPD claiming the driver couldn’t as I wasn’t in when I was there all the time . It was delivered next day o”

Helpful Report

Posted 4 years ago

“Easy to order.Speedy delivery to my 'Click & Collect.Collected on the day it should be there. Fair price.”

Helpful Report

Posted 4 years ago

“very good, we kept been informed about a change on the delivery date because of a suppliers delay but it was still delivered within the date it was expected. the product came very well packed, perfect condition. easy payment online, overall good experience.”

Helpful Report

Posted 4 years ago

“Prompt delivery and good communication. No issues to speak of.”

Helpful Report

Posted 4 years ago

“Easy online purchase and item arrived next day.”

Helpful Report

Posted 4 years ago

“The worst experience I have endured from any company. Do not buy, they don't give a damn. Ordered a laptop which arrived 2 days later without the product key, called and advised it would have to be collected and taken back. Fed up with the fact they could not merely send on the Key, I informed them I would want a refund. I was told the laptop would need to be collected and verified before the refund process would begin. And that a courier City Air Express would collect Monday. Waited all day Monday, nothing Called Monday evening, got lots of apologies and told they forgot to confirm the collection and it would be sorted, called Tuesday evening as nothing had been done, another agent,, more apologies and a guarantee it would be collected Thursday, I was emailed a confirmation. Thursday comes and goes and nothing. Called Thursday evening g, more apologies and a " managers have gone home, nothing we can do now" message. Told i would be called Fri morning, I get an email Friday morning saying they tried to call me, ZERO missed calls and I should contact them. No telephone number left, so back through the main number, each call remember I am advised I am calling on premium rate. Told again no refund until the get back the laptop which they are continually declining to collect. I bought from this company several years ago and thought they could be trusted. I was so very wrong. Avoid.”

Helpful Report

Posted 4 years ago

“More than happy with my purchase! Ordered it late at night and it arrived before lunch the following morning.”

Helpful Report

Posted 4 years ago

“I was able to buy a better laptop than I could afford by buying a refurbished one. It is in excellent condition and looks brand new. It arrived promptly and safely and I was kept up-to-date regarding delivery, which is very important with the usual Christmas post chaos! I would recommend Laptops Direct.”

Helpful Report

Posted 4 years ago

“Very prompt delivery. Safely packaged and securely delivered.”

Helpful Report

Posted 4 years ago

“You were recommended to my by my job coach in the first place. I ordered a headset that I need for a new job working from home. Placed the order in the afternoon and it arrived by 10am the next day - Standard Delivery. I was most impressed. The product is fine and when I rang Customer Service about a receipt (as I am going to be reimbursed for the purchase), it was sent promptly as an attachment. Well done, guys - I will definitely recommend you and you will be my first port of call if I need anything else.”

Helpful Report

Posted 4 years ago

“Service fantastic. Only observation during the process was that I kept getting updates to tell me where my ordered laptop was. I had ordered an iPad. It arrived ahead of due date and looks fine. Xmas present so haven’t opened the box yet.”

Helpful Report

Posted 4 years ago

“Your service was quick and easy.The delivery was so fast.When you said next day it sure was.Many thanks for every thing.”

Helpful Report

Posted 4 years ago

“Very fast delivery. Ordered after 17.00, arrived before lunch. Laptop looks like new, not a mark on it.”

Helpful Report

Posted 4 years ago

“Perfect solution to my needs and worked straight out of the box.”

Helpful Report

Posted 4 years ago

“Have purchased from Laptops Direct on many occasions over the years. Helpful staff, easy to use website, good selection of products, reasonable pricing.”

Helpful Report

Posted 4 years ago

“Phone delivered very fast no problems yet.....”

Helpful Report

Posted 4 years ago

“Rang my order in a very helpful young man - went to collect it from Elland warehouse no problems”

Helpful Report

Posted 4 years ago

“I very rarely leave reviews, but this experience buying a Philips monitor with Laptops Direct has been so bad that it needs to be shared, if it can help future customers look somewhere else to buy their electronics. (Everything you're about to read is supported by e-mails and photos, so just ask if anyone needs further proof.) Let's start with the pros: the shipping was very quick. That's it. Now on to the cons (that's gonna be long): When I turned on my new monitor, from the first second, I could see a bright green dead pixel on the upper right corner. I immediately took photos, put the monitor back in the box, and e-mailed them that the product was faulty, and asked for a refund. They replied, saying that one dead pixel on a monitor isn't considered as a faulty product. Therefore, the product was labeled "unwanted", and I had to pay for the return shipping. I'm sorry... A dead pixel on a brand new monitor doesn't make it faulty? What does, then? If a brand new mouse would only click 9 times out of 10, would that be "unwanted" as well? This is absolutely unacceptable. Royal Mail charged me 26 pounds to return the monitor, and Laptops Direct refused to refund me for that. On top of that, I shipped back the monitor after 9 days, and it was delivered the next day, which is WAY inside their 14-day return policy. Royal Mail sent me a delivery confirmation, but no one from Laptops Direct ever acknowledged they had received the faulty (yes, faulty) monitor. Then 3 days later, I received an automated e-mail saying my return request had been closed, because it had been 14 days and they didn't hear from me. I exchanged more than 6 e-mails with their team during these 14 days. I had to write once more to finally get the refund processed. This was a nightmare of an experience. With customer service like this, no wonder Amazon is grabbing all market shares. Your company will die very soon if you keep treating customers like this. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“good service and came on time .Pleased”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews