Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to buy a better laptop than I could afford by buying a refurbished one. It is in excellent condition and looks brand new. It arrived promptly and safely and I was kept up-to-date regarding delivery, which is very important with the usual Christmas post chaos! I would recommend Laptops Direct.”

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Posted 4 years ago

“Very prompt delivery. Safely packaged and securely delivered.”

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Posted 4 years ago

“You were recommended to my by my job coach in the first place. I ordered a headset that I need for a new job working from home. Placed the order in the afternoon and it arrived by 10am the next day - Standard Delivery. I was most impressed. The product is fine and when I rang Customer Service about a receipt (as I am going to be reimbursed for the purchase), it was sent promptly as an attachment. Well done, guys - I will definitely recommend you and you will be my first port of call if I need anything else.”

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Posted 4 years ago

“Service fantastic. Only observation during the process was that I kept getting updates to tell me where my ordered laptop was. I had ordered an iPad. It arrived ahead of due date and looks fine. Xmas present so haven’t opened the box yet.”

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Posted 4 years ago

“Your service was quick and easy.The delivery was so fast.When you said next day it sure was.Many thanks for every thing.”

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Posted 4 years ago

“Very fast delivery. Ordered after 17.00, arrived before lunch. Laptop looks like new, not a mark on it.”

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Posted 4 years ago

“Perfect solution to my needs and worked straight out of the box.”

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Posted 4 years ago

“Have purchased from Laptops Direct on many occasions over the years. Helpful staff, easy to use website, good selection of products, reasonable pricing.”

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Posted 4 years ago

“Phone delivered very fast no problems yet.....”

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Posted 4 years ago

“Rang my order in a very helpful young man - went to collect it from Elland warehouse no problems”

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Posted 4 years ago

“I very rarely leave reviews, but this experience buying a Philips monitor with Laptops Direct has been so bad that it needs to be shared, if it can help future customers look somewhere else to buy their electronics. (Everything you're about to read is supported by e-mails and photos, so just ask if anyone needs further proof.) Let's start with the pros: the shipping was very quick. That's it. Now on to the cons (that's gonna be long): When I turned on my new monitor, from the first second, I could see a bright green dead pixel on the upper right corner. I immediately took photos, put the monitor back in the box, and e-mailed them that the product was faulty, and asked for a refund. They replied, saying that one dead pixel on a monitor isn't considered as a faulty product. Therefore, the product was labeled "unwanted", and I had to pay for the return shipping. I'm sorry... A dead pixel on a brand new monitor doesn't make it faulty? What does, then? If a brand new mouse would only click 9 times out of 10, would that be "unwanted" as well? This is absolutely unacceptable. Royal Mail charged me 26 pounds to return the monitor, and Laptops Direct refused to refund me for that. On top of that, I shipped back the monitor after 9 days, and it was delivered the next day, which is WAY inside their 14-day return policy. Royal Mail sent me a delivery confirmation, but no one from Laptops Direct ever acknowledged they had received the faulty (yes, faulty) monitor. Then 3 days later, I received an automated e-mail saying my return request had been closed, because it had been 14 days and they didn't hear from me. I exchanged more than 6 e-mails with their team during these 14 days. I had to write once more to finally get the refund processed. This was a nightmare of an experience. With customer service like this, no wonder Amazon is grabbing all market shares. Your company will die very soon if you keep treating customers like this. Avoid at all costs.”

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Posted 4 years ago

“good service and came on time .Pleased”

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Posted 4 years ago

“Prompt delivery to the wrong house! Monitor fine.”

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Posted 4 years ago

“Quick delivery and goods worked well. Would recommend”

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Posted 4 years ago

“Great experience; easy to order, kept informed about progress of the order, delivery extremely quick, very pleased with the price & the product! Excellent!”

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Posted 4 years ago

“Good service and laptop in perfect condition. This is the second time I've used them and will do so in the future.”

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Posted 4 years ago

“Ordering easy, delivery prompt. Excellent choice. Why look elsewhere.”

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Posted 4 years ago

“Arrived on time - Laptop working very well”

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Posted 4 years ago

“Customer service was excellent I was very pleased with the price and the product”

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Posted 4 years ago

“Great service, the website is easy and clear to navigate and very quick delivery. The price for the PC was very reasonable.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews