Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Ordering difficult on website,long wait to pick items up”

Helpful Report

Posted 5 years ago

“This was a present for my husband and did not disappoint I am 81 years old but I might get one of these pcs for myself. I would have liked a little instruction as we are new to internet etc. Delivery was spot on and we are not disappointed in any way. Thanks. Eileen”

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Posted 5 years ago

“Fast delivery, great prices.”

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Posted 5 years ago

“Competitive price and delivery two days earlier than expected.”

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Posted 5 years ago

“Very outstanding customer service. I felt vey comfortable with online buying from the experience I had with this company. Exceptional communication with their customers. Keep it up”

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Posted 5 years ago

“Great service, items where amazing and delievery was spot on, will deffo be buying again x”

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Posted 5 years ago

“Price was great, I ordered grade B but the phones where amazing, will deffo order again, delivery was great arrived when expected.”

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Posted 5 years ago

“Great service, great communication and arrived when said. 5* not set the monitor up yet. Thank you.”

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Posted 5 years ago

“Process of ordering was smooth and delivery was on schedule. Most satisfied.”

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Posted 5 years ago

“Online ordering easy, good pricing and service was good.”

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Posted 5 years ago

“Was easy it order but we had several delays and delivery dates rearranged because their supplier had let them down. However the email responses from the customer services team in each occasion were excellent and felt personalised rather than just a template being sent out. Very impressed.”

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Posted 5 years ago

“Excellent service, great value too”

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Posted 5 years ago

“laptop arrived in perfect condition but 2 month delay due to Covid no doubt. Noones fault but happy when it did arrive”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Laptops Direct provide an outstanding service. Wide range of choice at competitive prices. Delivered next day and the packaging was very protective. I would definitely buy from and recommend Laptops Direct.”

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Posted 5 years ago

“Brilliant couldn't believe just how fast it was posted to me! Ordered at late afternoon and by the evening it was already dispatched, brilliant service and brilliant price”

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Posted 5 years ago

“Fast delivery, kept me up to date with delivery. Great product.”

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Posted 5 years ago

“My Oder from Laptops direct, was made safely with no issues. Thank you”

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Posted 5 years ago

“Really efficient and quick service. Very pleased with the product as well. Good customer service on the phone and very honest about stock etc”

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Posted 5 years ago

“Stuff arrived on time with no mistakes or cocking about.”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews