Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a PS5 disk edition bundle, bundle was around £200 over priced if you take in yo account RRP for each item but with the trouble there has been even finding a PS5 in stock, I ordered it, paid just £10 delivery and it was with me less than 24 hours later, on Christmas Eve. I was kept in the loop with updates on deliver and to me it was worth the extra money to have it so quickly and be done with the stress of looking. Currently no issues with any of the items.”

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Posted 4 years ago

“Excellent service and value of products, delivery on time every time”

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Posted 4 years ago

“Came really quick and was updated on delivery via email which was great. Great condition and just what I needed for my sons birthday.”

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Posted 4 years ago

“Great thanks and was delivered very quickly.”

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Posted 4 years ago

“Very speedy delivery, excellent monitor at a very reasonable price. Good communication through the whole purchase/delivery process.”

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Posted 4 years ago

“got to be honest am always suspicious of buying off websites i haven had dealings with. But Due to circumstances i was a bit stuck,so spoke to operative who assured me i would receive the goods tomorrow, Christmas eve.Didnt believe him but 9.30 the next morning the product arrived. Brilliant Service and true to their word.Price was competitive as well Would use again.”

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Posted 4 years ago

“Super fast delivery and easy to track.”

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Posted 4 years ago

“I bought a monitor from this company in November 2020 and paid using Paypal. They send the monitor to a wrong address and refuse to take responsibility for their mistake. I am £140 out of pocket I do not have the monitor I paid for and Laptop Direct refuses to correct their mistake. I even went to the address they claim they have sent the monitor to but IT IS AN EMPTY PROPERTY, NOBODY LIVES THERE, where they delivered my monitor I do not know but certainly not to my address or any other address. This was the first time I purchased an item from this company and will be the lost. I think paying a few extra pound and buying whatever you need from a reputable company would be a better option. I WILL NOT RECOMMEND THIS COMPANY WHATSOEVER. KEEP YOUIR MONEY SAFE AND SPEND IT SOMEWHERE ELS.”

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Posted 4 years ago

“Great price and product and free home delivery as the product wasn't in stock at the warehouse for collections. No complaints here!!”

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Posted 4 years ago

“Arrived earlier than expected. In good condition. Still to try the unit but it looks fine”

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Posted 4 years ago

“Wow! 10/10 for value and service. Highly recommend.”

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Posted 4 years ago

“Although my delivery date was cancelled twice due to suppliers, I am still happy with good customer service and the quick response to my emails. Nice TV Stand and very satisfied overall.”

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Posted 4 years ago

“Had what I wanted when I needed it absolutely spot on service and a dream to deal with”

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Posted 4 years ago

“I ordered it about 7.30 pm and it was at my house 8.30 am the next day now that’s service the price was exactly what I wanted for a monitor for my son to stream his Xbox 1”

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Posted 4 years ago

“Delivery date kept getting postponed - one more time and I’d have cancelled the whole order. Don’t continue to promise what you can’t deliver!!”

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Posted 4 years ago

“ordered just before Christmas arrived on time next day great service good price ,thank you all in these hard times”

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Posted 4 years ago

“Excellent service, prompt delivery to an anxious customer two days before Christmas. The laptop arrived securely packed and does all it's supposed to do for a very competitive price.”

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Posted 4 years ago

“Ordered a high spec laptop on Monday evening of Christmas week, order delivered on Wednesday morning. Great service and the price was excellent, best price I could find online for the spec. Would definitely use this company again.”

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Posted 4 years ago

“Ordered item came swiftly enough .and after some hiccups it works.However courier left the item in an exposed place NOT under cover,which was not the intention. It would have been quite easy to open a door. And drop it in under cover.........”

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Posted 4 years ago

“Great service , received order next day , all as expected , would definitely use again for future purchases banksmsy”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews