Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My new laptop (Acer 5 Swing - probably not the correct name, but you get the drift) arrived exactly on time, just a couple of days after I ordered it. Perfectly packaged, with Windows 10 already loaded and I'm really pleased with it. Great service.”

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Posted 4 years ago

“we were thrilled with the delivery and the purchase. A good buy worth the new 2021.”

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Posted 4 years ago

“Delivery quicker than promised. Great price and service.”

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Posted 4 years ago

“Fast and reliable. Ordered a new gaming monitor and it came in perfect condition!”

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Posted 4 years ago

“Ordered next day delivery a Christmas present despite being more expensive than other suppliers who incidentally couldnt get stock till 11.1.21! Took payment, received an email to say it had left the warehouse and was on its way. Waited in all morning got an email after 12 noon to say there was a delay and it would arrive after 11.1.21! Immediately cancelled the order still NO REFUND!”

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Posted 4 years ago

“Good - arrived on the day I was told, after having payed for that day, although I was informed by email to track my delivery to get an actual time slot and that service did NOT work, so I was a little anxious as to whether I would have to wait in all day. So that part of the service could be improved”

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Posted 4 years ago

“Quick and efficient delivery I ordered the wrong laptop and they where quick to offer a replacement, I settled for what I had and its brilliant. I would recommend this company”

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Posted 4 years ago

“Customer service was spot on, quick and courteous call from the security team to ensure all was above board and delivered my product exactly as they said they would. Only tiny gripe being that I had had my eye on this particular laptop for a while and was hoping to see its price come down in the post-Xmas sale. Even though it was listed as a sale item, its price remained the same to the penny. Bit naughty that, but overall can’t complain as I ordered it anyway!”

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Posted 4 years ago

“New monitor was delivered exactly on time & delivery & distancing protocols were well kept. Monitor packaging was completely unmarked, & the monitor was in perfect condition. Installation was fast & faultless & monitor performs as required. Excellent value for money all round.”

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Posted 4 years ago

“Price fantastic! Delivery as said on time! Service fantastic! Would highly recommend laptops direct!”

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Posted 4 years ago

“Bought a new ultra wide gaming monitor recently. The process from start to finish was easy and delivery very prompt, I was kept up to date on the status of delivery and am super impressed with the monitor amd the whole service. Can highly recommend Laptops Direct.”

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Posted 4 years ago

“Outstandingly reliable!”

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Posted 4 years ago

“Great company, bought a mobile phone and the experience was first class, excellent phone and quick delivery with perfect communications.”

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Posted 4 years ago

“great experience! it got shipped 15 days early and very easy to use as someone with very little laptop experience. would definitely buy from here again.”

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Posted 4 years ago

“Competitive prices and quick delivery. Really appreciated having an hour slot for delivery, so could plan for arrival of my product.”

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Posted 4 years ago

“good laptop, good price, paid extra for next day delivery but received text saying it would be delayed by a week despite their website stating it is still available for next day. after phoning them and complaining and asking for my delivery charge to be refunded they then promised to deliver within 2 days, which they did.”

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Posted 4 years ago

“Came very quickly without having to pay extra and though there was supposed to be cosmetic damage, therefore, the lower price, I can't find any.”

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Posted 4 years ago

“Purchased 2 laptops for my children at £1350 each in black friday deal, was very happy with the price as before and after the black friday deal they were £200 more each. I decided to pay an extra £50 per laptop for them to create recovery drives (£20) and for them to install all critical updates and carry out a full system check to make sure there are no manufacture issues (£30). I also paid extra for Saturday delivery as i work in the week. The laptops seem to be fine and my children are happy, however i feel their customer service is very poor and can imagine them being very difficult to deal with should a problem occur. The reason for me sating this is i had a couple of issues for me to complain about. The 1st being that i got notification on a thursday from the courier company that they would deliver them the following day on the friday, but i had paid for saturday delivery, i tried to ring but never managed to get through, i endedbup emailing them, and hqd to take the day off work as i did not want them sat around in the back of a couriers van over the weekend. When they finally replied to my email, it just said that they had closed my complaint as they could see that they had dealt with my issue, so i tried ringing again but still could not get through so sent yet another email. The second reply just said sorry my item was not instock and would send when restocked and they refunded my postage. So they clearly hadnt read my email. My second complaint was regarding the testing, as i dont believe they tested them, there were still critical updates avaliable which were meant to be installed, and the tick/check list, said that both the optical drive and the webcam test satisfactory on both laptops this rang alarm bells as neither laptop has a webcam or optical drive so how could they have tested satisfactory. They ignored this part of my complaint three times so i have given up, and feel cheated on this element of thier service. Although the laptops were a good price and do actually work fine, i would not use them ever again due to their very poor performance and customer service.”

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Posted 4 years ago

“Excellent and prompt service, next day delivery really was the experience.”

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Posted 4 years ago

“Last minute purchase, just before Christmas... great price, next day delivery and a good quality product ! Very Happy ! Thanks”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews