Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All came on time I was even able to amend delivery date very easy. Would highly recommend product as described and cheaper than competition.”

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Posted 4 years ago

“Next day delivery was offered and paid for. The item was not delivered the next day. A refund for the postage was recieved but its not the point. This service shouldn't be offered if it can't be achieved.”

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Posted 4 years ago

“I received the laptop on the correct date and laptop was delivered in immaculate condition. Happy customer.”

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Posted 4 years ago

“Very efficient and speedy service”

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Posted 4 years ago

“Absolutely brillant company very quick delivery kept me informed on everything my order was doing and where it was going 100% will use this website again”

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Posted 4 years ago

“Fantastic service and good value for money”

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Posted 4 years ago

“Very impressed especially by rapid delivery”

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Posted 4 years ago

“Price was amazing, delivery was next day, as promised, Christmas Eve!! Not the first time I have ordered from Laptops Direct and it won't be the last!!”

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Posted 4 years ago

“My new laptop (Acer 5 Swing - probably not the correct name, but you get the drift) arrived exactly on time, just a couple of days after I ordered it. Perfectly packaged, with Windows 10 already loaded and I'm really pleased with it. Great service.”

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Posted 4 years ago

“we were thrilled with the delivery and the purchase. A good buy worth the new 2021.”

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Posted 4 years ago

“Delivery quicker than promised. Great price and service.”

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Posted 4 years ago

“Fast and reliable. Ordered a new gaming monitor and it came in perfect condition!”

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Posted 4 years ago

“Ordered next day delivery a Christmas present despite being more expensive than other suppliers who incidentally couldnt get stock till 11.1.21! Took payment, received an email to say it had left the warehouse and was on its way. Waited in all morning got an email after 12 noon to say there was a delay and it would arrive after 11.1.21! Immediately cancelled the order still NO REFUND!”

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Posted 4 years ago

“Good - arrived on the day I was told, after having payed for that day, although I was informed by email to track my delivery to get an actual time slot and that service did NOT work, so I was a little anxious as to whether I would have to wait in all day. So that part of the service could be improved”

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Posted 4 years ago

“Quick and efficient delivery I ordered the wrong laptop and they where quick to offer a replacement, I settled for what I had and its brilliant. I would recommend this company”

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Posted 4 years ago

“Customer service was spot on, quick and courteous call from the security team to ensure all was above board and delivered my product exactly as they said they would. Only tiny gripe being that I had had my eye on this particular laptop for a while and was hoping to see its price come down in the post-Xmas sale. Even though it was listed as a sale item, its price remained the same to the penny. Bit naughty that, but overall can’t complain as I ordered it anyway!”

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Posted 4 years ago

“New monitor was delivered exactly on time & delivery & distancing protocols were well kept. Monitor packaging was completely unmarked, & the monitor was in perfect condition. Installation was fast & faultless & monitor performs as required. Excellent value for money all round.”

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Posted 4 years ago

“Price fantastic! Delivery as said on time! Service fantastic! Would highly recommend laptops direct!”

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Posted 4 years ago

“Bought a new ultra wide gaming monitor recently. The process from start to finish was easy and delivery very prompt, I was kept up to date on the status of delivery and am super impressed with the monitor amd the whole service. Can highly recommend Laptops Direct.”

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Posted 4 years ago

“Outstandingly reliable!”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews