Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Excellent service, would definitely use again, A1”

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Posted 4 years ago

“Quick delivery and the screen is great.”

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Posted 4 years ago

“Great service, great value and excellent delivery time.”

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Posted 4 years ago

“after order I received a note telling me the warehouse had an issue with despatching on time, (11pm) but the item was delivered at 0830 the next day before i had time to call to dee what the issue was. I would have given 5 stars if I had not gone to bed worrying about the order.”

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Posted 4 years ago

“Very satisfied with their service and the interactions I had with their staff”

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Posted 4 years ago

“Laptops Direct have great customer service and sorted a next day delivery for us with no fuss. We got a competitive price, advice on the livechat and we’ll definitely be using them for future purchases.”

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Posted 4 years ago

“Very prompt delivery, laptop received exactly as promised, in full working order.”

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Posted 4 years ago

“I was very pleased with your service I dont know why it has come up on the screen that I was not. I would not hesitate to use your service again. Thank You”

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Posted 4 years ago

“All round excellence! Great price and clear product details, and then very impressive delivery service - as good as Amazon 😁 I ordered late afternoon and booked next day delivery - it arrived before lunch the next day.”

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Posted 4 years ago

“Best value we could find. Speedy delivery as well. now used them twice with good results.”

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Posted 4 years ago

“Good price on my monitor. Ordered it at lunchtime and picked it up the same day.”

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Posted 4 years ago

“Bought for granddaughter to do her school work only 6 years old she finds it easy to use safeguards easy to install”

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Posted 4 years ago

“I'm impressed with service. Ordered the wrong ones on Amazon (usual goto), but then couldn't find these in stock ^ there. Came to this site cautiously as a new customer, ordered at 1900, arrived next day. Excellent, competitive price, fast & reliable. Looking forward to buying more tech soon.”

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Posted 4 years ago

“Very fast delivery Excellent price First class service I even received a call after I placed the order on line to confirm delivery 👍”

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Posted 4 years ago

“Brilliant service, great price”

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Posted 4 years ago

“toshiba 3GB HDD bought from Laptops Direct. No complaints at all. This product was cheaper than other suppliers and was well packaged and delivered promptly.”

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Posted 4 years ago

“I thought £9.99 was a bit steep for next day delivery but the laptop arrived as promised the next day, properly packaged, etc. I was happy with the price paid. I even got a three year on-site warranty for just £20 extra on the laptop price. Bizarrely, I also got an email from Laptops Direct to apologise that the warranty would not now be arriving until 13/01/2021 due to circumstances beyond their control. It duly arrived by email about one hour later!”

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Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

“Excellent service! Specified delivery day was adhered to and I was kept updated throughout the process with friendly emails and felt extremely valued as a new customer to Laptops Direct. I would definitely recommend and use again . Thank you”

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Posted 4 years ago

“Ordered a Dell monitor which was well packaged. Excellent service. Delivery as promised. I would highly recommend this company.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews