Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,171 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, great price and very fast delivery.”

Helpful Report

Posted 4 years ago

“Failed to deliver - given a date - failed to arrive - after 2 days waiting contacted you, response was wait it’s with the courier. It’s nearly 7 days late now and not arrived and no idea when it will.”

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Posted 4 years ago

“The information about the product on their website was very helpful and the comments of previous owners helped us decide which laptop we would buy for our purposes. The purchase and delivery went very well. we had no issues and no nasty surprises. We will certainly consider Laptops Direct next time they are selling something we want.”

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Posted 4 years ago

“Great prices, easy ordering process and super fast delivery with plenty of options. Bought a refurbished laptop which is in excellent condition. Would highly recommend and will use again.”

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Posted 4 years ago

“great service ,fast delivery and a great price what more could you ask for ,,,,thanks”

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Posted 4 years ago

“Easy order process and delivery was earlier than expected. A good experience.”

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Posted 4 years ago

“Product arrived early with no issues.”

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Posted 4 years ago

“good service, everything great so far.”

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Posted 4 years ago

“Great service as usual. Fast to order, quick notifications, and free delivery in much shorter time than estimated.”

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Posted 4 years ago

“Quick delivery and a great monitor for gaming.”

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Posted 4 years ago

“Easy to use site and delivery ahead of expected date.”

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Posted 4 years ago

“Ordering was simple and delivery was exactly as planned. To be honest that's all you can ask for. Thanks Laptops direct, good show.”

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Posted 4 years ago

“Couldnt fault them in anyway, ordered it 2000 hrs an it arrived the next morning Quality product”

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Posted 4 years ago

“1. They didnt match the offer i received on Amazon although they claim they will match it! 2. I still went ahead and ordered with them due to my past orders with them. This time though screen was slight damaged as received on delivery. It works fine but there is a dent in the plastic!”

Laptops Direct 2 star review on 8th January 2021

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Posted 4 years ago

“Fast delivery and having the laptop spec in stocks at a unbeatable price. We'll done Laptops Direct.”

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Posted 4 years ago

“Great price and excellent customer service, kept informed of delivery, arrived next day. Would use again.”

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Posted 4 years ago

“The website was very easy to use and excellent. Got my laptop next day as promised. Price was £100 cheaper than PC World. Absolutely delighted.”

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Posted 4 years ago

“Good all round service. Well priced products and delivered within the expected time frame.”

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Posted 4 years ago

“Best price, options for next day delivery. All good.”

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Posted 4 years ago

“Laptop direct have had my laptop since November on the laptop second repair. Laptop direct have had my laptop which was not fit for purpose longer than me. They do not respond to you anywhich way. Laptop direct I want to know what is happening with my laptop?”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,171 reviews