Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price I could find. Click and collect easily arranged to local shop. Quick service. Thank you.”

Helpful Report

Posted 5 years ago

“Quick delivery and very quickly answered a query about Extended Warranty”

Helpful Report

Posted 5 years ago

“Best price I could find. Click and collect easily arranged to local Tesco. Brilliant service. Thank you.”

Helpful Report

Posted 5 years ago

“Rapid delivery, thanks!”

Helpful Report

Posted 5 years ago

“Very quick delivery and we'll packed”

Helpful Report

Posted 5 years ago

“Fantastic service. Fast delivery. Amazing product at a great price that does exactly what I want. Thank you!”

Helpful Report

Posted 5 years ago

“Excellent service with next day delivery. Very good price, highly recommended.”

Helpful Report

Posted 5 years ago

“Very pleased with product and very fast delivery - great service thankyou!”

Helpful Report

Posted 5 years ago

“Epsom WF4720 printer arrived 2 days early, no damage to packaging and printer works well. Easy to follow online setup instructions. Great service.”

Helpful Report

Posted 5 years ago

“Good laptop and great delivery. Next day delivery arrived on time.”

Helpful Report

Posted 5 years ago

“Very impressed by speed of service . Excellent condition and worked first time”

Helpful Report

Posted 5 years ago

“After a series of failures by a leading competitor left me high and dry whilst isolating, Laptops Direct were not only able to provide me with what I needed on time with the next day delivery service I paid for, but for less than the original price as well. Only thing they could improve on is a free bag of haribo 😁.”

Helpful Report

Posted 5 years ago

“Great service, product excellent and as advertised, timely delivery Will shop with you again Bill Carlyon”

Helpful Report

Posted 5 years ago

“Website so easy to use, great choice. Delivered in 2 days, great service”

Helpful Report

Posted 5 years ago

“Super fast delivery to replace faulty laptop Xmas present from another company. Made my daughter very happy. Great service and great laptop!”

Helpful Report

Posted 5 years ago

“Item as described delivered as promised good communication”

Helpful Report

Posted 5 years ago

“Easy to use website to order the phone. Delivery was very prompt and I was kept up to date about the delivery time. Excellent service. I would have no hesitation in using this co pant again.”

Helpful Report

Posted 5 years ago

“UNBELIVABLY POOR CUSTOMER SERVICE Several time customer, always been fine, but wait until you have a problem! The worst customer experience I have ever encountered - this is the first time I have ever been compelled to write a negative review. Purchased Epson Ecotank as a xmas present. Faulty, couldnt get past set up. Advised Buy It Direct on 05.01. 13 email exchanges since and still no resolution. Initially tried to send me to the manufacturer. I advised my contract was with them and my intent was not to envoke to warranty but rather claim a refund or exchange under Consumer Rights Act 2015. Initially (3 emails) failed to acknowledge content of the emails and prefered to continue to prescribe same - refer to manufacturer. Then aledgedly escalted to a case manager on 13th Jan- stil waiting for their response??? Attaining any response (even untimely) is frustrating. Email chain attached!! At the very least should prove embarrassing! BUT AT YOUR PERIL”

Helpful Report

Posted 5 years ago

“delivery was good battery came in 2 days 9 cell battery charged it up for 24 hours and up to now as is well time will tell but up to now very happy with service and product would use this site for parts again no problem”

Helpful Report

Posted 5 years ago

“Spot on Laptops direct, my tablet was delivered on time and was was well packaged. Many Thanks :)”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews