Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,204 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“delivery was good battery came in 2 days 9 cell battery charged it up for 24 hours and up to now as is well time will tell but up to now very happy with service and product would use this site for parts again no problem”

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Posted 4 years ago

“Spot on Laptops direct, my tablet was delivered on time and was was well packaged. Many Thanks :)”

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Posted 4 years ago

“My order was a Christmas present. Admittedly I ordered quite late (9 Dec) and paid extra for delivery by 23 Dec. Then got a message to say it would be delivered in January. I asked for early delivery fee to be refunded and it was. I suspect there was no way the item was going to be delivered by 23 Dec with covid delivery delays. I then got another email to say it would be delivered in February but before I got chance to contact laptops direct it arrived on 8 January. The recipient is happy with her late pressie and with one thing another I'm not going to make a fuss and would order from here again. Please be honest with customers. We're quite forgiving when told the truth. Keep safe and well.”

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Posted 4 years ago

“Good product fast delivery well done!!”

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Posted 4 years ago

“Initial delay in delivery was disappointing but delivery made eventually within acceptable time.”

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Posted 4 years ago

“Arrived early, great service start to finish, really happy with the product, would highly recommend and would 100% buy again from here.”

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Posted 4 years ago

“Very impressed with the service from Laptops Direct. Ordering on-line was quick & easy and more order arrived the next working day.”

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Posted 4 years ago

“I received a broken monitor. When I raised this they failed to respond to my emails, collect, replace or refund.”

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Posted 4 years ago

“Customer service great. Delivery very quick. Downfall is premium rate call to place order. A freephone number would be more customer friendly.”

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Posted 4 years ago

“Bought a coda laptop for my daughters home schooling and video dance classes. Great little laptop. Customer service top notch, laptops direct keep in touch, let you know when delivery is planned. Delivery was within 2 days! Fab, highly recommended.”

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Posted 4 years ago

“Ordered on Sunday and delivered on Monday! Did not expect that, the computer was well packed. Could not pick fault with anything. Very happy customer.”

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Posted 4 years ago

“My order arrived in two separate parcels. The first arrived next day, but the DPD driver of the second parcel didn't knock on the door just left the notes. I rescheduled it, but he did the same next day, so I had to call in and finally it has arrived.”

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Posted 4 years ago

“excellent and speedy service all I need to say is 10/10”

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Posted 4 years ago

“Superfast delivery. Not used product yet but my research suggests it will do what I want”

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Posted 4 years ago

“No issues, arrived earlier than expected. Good prices and trustworthy stock.”

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Posted 4 years ago

“Great service. Next day delivery and easy to order! Will definitely order again from them! Laptop is exactly what I needed and works great!”

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Posted 4 years ago

“Easy and quick to place order. Cannot believe that I ordered the laptop in the evening and it was delivered at 9am the next day! Great service.”

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Posted 4 years ago

“Easy to order online and delivered on the date they said they would. No fuss. Happy to recommend.”

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Posted 4 years ago

“Delivery was incredibly quick - ordered late evening - on my doorstep by 7.45 the next day! But... No manuals supplied. Of course I was able to download an operators manual but the installation? Who could have begun to guess that neither the mouse or the keyboard would work until a radio transmitter module had been removed from the battery compartment of the mouse and plugged into the computer. Or that the keyboard wouldn't work until one of the batteries had been removed and reinserted while F1, F2 and F3 were pressed (making sure that the batteries were correctly aligned) followed by pressing 3? And a light was supposed to illuminate as a sign of success (no mention of where it was located. My thanks go to YouTube and NOT Laptops Direct! Sorry but not everyone can be relied upon to get online help (From another computer)”

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Posted 4 years ago

“Everything was fine. Fast delivery and my teenager is very happy”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,204 reviews