Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,170 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Great service, product excellent and as advertised, timely delivery Will shop with you again Bill Carlyon”

Helpful Report

Posted 4 years ago

“Website so easy to use, great choice. Delivered in 2 days, great service”

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Posted 4 years ago

“Super fast delivery to replace faulty laptop Xmas present from another company. Made my daughter very happy. Great service and great laptop!”

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Posted 4 years ago

“Item as described delivered as promised good communication”

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Posted 4 years ago

“Easy to use website to order the phone. Delivery was very prompt and I was kept up to date about the delivery time. Excellent service. I would have no hesitation in using this co pant again.”

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Posted 4 years ago

“UNBELIVABLY POOR CUSTOMER SERVICE Several time customer, always been fine, but wait until you have a problem! The worst customer experience I have ever encountered - this is the first time I have ever been compelled to write a negative review. Purchased Epson Ecotank as a xmas present. Faulty, couldnt get past set up. Advised Buy It Direct on 05.01. 13 email exchanges since and still no resolution. Initially tried to send me to the manufacturer. I advised my contract was with them and my intent was not to envoke to warranty but rather claim a refund or exchange under Consumer Rights Act 2015. Initially (3 emails) failed to acknowledge content of the emails and prefered to continue to prescribe same - refer to manufacturer. Then aledgedly escalted to a case manager on 13th Jan- stil waiting for their response??? Attaining any response (even untimely) is frustrating. Email chain attached!! At the very least should prove embarrassing! BUT AT YOUR PERIL”

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Posted 4 years ago

“delivery was good battery came in 2 days 9 cell battery charged it up for 24 hours and up to now as is well time will tell but up to now very happy with service and product would use this site for parts again no problem”

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Posted 4 years ago

“Spot on Laptops direct, my tablet was delivered on time and was was well packaged. Many Thanks :)”

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Posted 4 years ago

“My order was a Christmas present. Admittedly I ordered quite late (9 Dec) and paid extra for delivery by 23 Dec. Then got a message to say it would be delivered in January. I asked for early delivery fee to be refunded and it was. I suspect there was no way the item was going to be delivered by 23 Dec with covid delivery delays. I then got another email to say it would be delivered in February but before I got chance to contact laptops direct it arrived on 8 January. The recipient is happy with her late pressie and with one thing another I'm not going to make a fuss and would order from here again. Please be honest with customers. We're quite forgiving when told the truth. Keep safe and well.”

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Posted 4 years ago

“Good product fast delivery well done!!”

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Posted 4 years ago

“Initial delay in delivery was disappointing but delivery made eventually within acceptable time.”

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Posted 4 years ago

“Arrived early, great service start to finish, really happy with the product, would highly recommend and would 100% buy again from here.”

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Posted 4 years ago

“Very impressed with the service from Laptops Direct. Ordering on-line was quick & easy and more order arrived the next working day.”

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Posted 4 years ago

“I received a broken monitor. When I raised this they failed to respond to my emails, collect, replace or refund.”

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Posted 4 years ago

“Customer service great. Delivery very quick. Downfall is premium rate call to place order. A freephone number would be more customer friendly.”

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Posted 4 years ago

“Bought a coda laptop for my daughters home schooling and video dance classes. Great little laptop. Customer service top notch, laptops direct keep in touch, let you know when delivery is planned. Delivery was within 2 days! Fab, highly recommended.”

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Posted 4 years ago

“Ordered on Sunday and delivered on Monday! Did not expect that, the computer was well packed. Could not pick fault with anything. Very happy customer.”

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Posted 4 years ago

“My order arrived in two separate parcels. The first arrived next day, but the DPD driver of the second parcel didn't knock on the door just left the notes. I rescheduled it, but he did the same next day, so I had to call in and finally it has arrived.”

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Posted 4 years ago

“excellent and speedy service all I need to say is 10/10”

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Posted 4 years ago

“Superfast delivery. Not used product yet but my research suggests it will do what I want”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,170 reviews