Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,204 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Promised next day delivery and that's exactly what I got. Webcam was competitively priced compared to other sites.”

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Posted 4 years ago

“Really great, professional service. Very impressed!!”

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Posted 4 years ago

“Best price I could find. Click and collect easily arranged to local shop. Quick service. Thank you.”

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Posted 4 years ago

“Quick delivery and very quickly answered a query about Extended Warranty”

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Posted 4 years ago

“Best price I could find. Click and collect easily arranged to local Tesco. Brilliant service. Thank you.”

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Posted 4 years ago

“Rapid delivery, thanks!”

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Posted 4 years ago

“Very quick delivery and we'll packed”

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Posted 4 years ago

“Fantastic service. Fast delivery. Amazing product at a great price that does exactly what I want. Thank you!”

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Posted 4 years ago

“Excellent service with next day delivery. Very good price, highly recommended.”

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Posted 4 years ago

“Very pleased with product and very fast delivery - great service thankyou!”

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Posted 4 years ago

“Epsom WF4720 printer arrived 2 days early, no damage to packaging and printer works well. Easy to follow online setup instructions. Great service.”

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Posted 4 years ago

“Good laptop and great delivery. Next day delivery arrived on time.”

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Posted 4 years ago

“Very impressed by speed of service . Excellent condition and worked first time”

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Posted 4 years ago

“After a series of failures by a leading competitor left me high and dry whilst isolating, Laptops Direct were not only able to provide me with what I needed on time with the next day delivery service I paid for, but for less than the original price as well. Only thing they could improve on is a free bag of haribo 😁.”

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Posted 4 years ago

“Great service, product excellent and as advertised, timely delivery Will shop with you again Bill Carlyon”

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Posted 4 years ago

“Website so easy to use, great choice. Delivered in 2 days, great service”

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Posted 4 years ago

“Super fast delivery to replace faulty laptop Xmas present from another company. Made my daughter very happy. Great service and great laptop!”

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Posted 4 years ago

“Item as described delivered as promised good communication”

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Posted 4 years ago

“Easy to use website to order the phone. Delivery was very prompt and I was kept up to date about the delivery time. Excellent service. I would have no hesitation in using this co pant again.”

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Posted 4 years ago

“UNBELIVABLY POOR CUSTOMER SERVICE Several time customer, always been fine, but wait until you have a problem! The worst customer experience I have ever encountered - this is the first time I have ever been compelled to write a negative review. Purchased Epson Ecotank as a xmas present. Faulty, couldnt get past set up. Advised Buy It Direct on 05.01. 13 email exchanges since and still no resolution. Initially tried to send me to the manufacturer. I advised my contract was with them and my intent was not to envoke to warranty but rather claim a refund or exchange under Consumer Rights Act 2015. Initially (3 emails) failed to acknowledge content of the emails and prefered to continue to prescribe same - refer to manufacturer. Then aledgedly escalted to a case manager on 13th Jan- stil waiting for their response??? Attaining any response (even untimely) is frustrating. Email chain attached!! At the very least should prove embarrassing! BUT AT YOUR PERIL”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,204 reviews