Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,262 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Good value tv. Delivered on time as promised”

Helpful Report

Posted 5 years ago

“Absolute shambles of Customer service. Purchased a £1300 laptop in the sale, it arrived with software faults and I experienced multiple blue screens. Raised with CS and they completely ignored the issue, didnt even acknowledge that part of my complaint. I ended up having to complete a full install and reinstall of the software to resolve. a massive inconvenience and again the CS team literally ignored my multiple emails and only addressed other points I had raised (I was missing a code for a free game download) Several weeks on and still the CS team are skirting round the issue but finally someone replied to say I needed to take the issue up with MSI directly.......so I purchase a faulty laptop and reported it within 7 days of owning, yet I have been pushed away and ignored. I would avoid this place at all costs if you want a quality item and service to match”

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Posted 5 years ago

“Excellent communication and received multiple updates on delivery. I purchased grade A mobile phone and it is exactly as described, best value I could find too”

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Posted 5 years ago

“Product was a replacement for a accidentally damaged one. Delivered the next working day. Excellent service.”

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Posted 5 years ago

“Easy ordering system,my order arrived a couple of days earlier,very happy with the service provided.”

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Posted 5 years ago

“Very good service, kept updated with status of order, delivered on time and produce exactly as expected.”

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Posted 5 years ago

“The mobile phone I ordered was slightly more expensive than offered on other sites but the service from Laptops Direct was excellent, so well worth it!”

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Posted 5 years ago

“I'm happy with my laptop. Received fast. Fair price.”

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Posted 5 years ago

“Very good service with express delivery. Thanks very much”

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Posted 5 years ago

“First class service. Next day delivery as described. Helpful customer service regarding delivery address differing from billing address.”

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Posted 5 years ago

“In a world where businesses just can't get it right anymore, Laptops Direct continue to deliver. Order confirmed, receipt issued and shipping instructions updated every step of the way. Excellent.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“This is the worst company I have ever dealt with I ordered my new Laptop paid for next day delivery the item didn't Arrive I contacted the company and it hadn't even been sent another 2 days passed and I asked to cancel my order. 2 Days after me asking to cancel the laptop was sent, I had to send the laptop back and I still haven't received my £1109.96 refund 3 weeks later. I went to ebuyer.com purchased the same laptop for the same price and it was with me the next day. very very poor service all I want is my full refund”

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Posted 5 years ago

“First experience of laptopsdirect and I was not disappointed! Not only was the website very clear and easy to navigate, the laptop prices were extremely competitive AND the delivery time was extremely rapid (I ordered Monday, laptopsdirect committed to a Friday delivery and I actually received the next day!!).”

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Posted 5 years ago

“delievery speeds were insane”

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Posted 5 years ago

“Excellent service could not fault it”

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Posted 5 years ago

“Quick service would buy again A+”

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Posted 5 years ago

“Perfect service. Alan”

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Posted 5 years ago

“Second purchase from these guys and second time very happy. Good quality products, great delivery speed, highly recommend!”

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Posted 5 years ago

“Great service. Rapid deliver of a computer that was needed urgently. Thank you”

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Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,262 reviews