Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and we'll packed”

Helpful Report

Posted 4 years ago

“Fantastic service. Fast delivery. Amazing product at a great price that does exactly what I want. Thank you!”

Helpful Report

Posted 4 years ago

“Excellent service with next day delivery. Very good price, highly recommended.”

Helpful Report

Posted 4 years ago

“Very pleased with product and very fast delivery - great service thankyou!”

Helpful Report

Posted 4 years ago

“Epsom WF4720 printer arrived 2 days early, no damage to packaging and printer works well. Easy to follow online setup instructions. Great service.”

Helpful Report

Posted 4 years ago

“Good laptop and great delivery. Next day delivery arrived on time.”

Helpful Report

Posted 4 years ago

“Very impressed by speed of service . Excellent condition and worked first time”

Helpful Report

Posted 4 years ago

“After a series of failures by a leading competitor left me high and dry whilst isolating, Laptops Direct were not only able to provide me with what I needed on time with the next day delivery service I paid for, but for less than the original price as well. Only thing they could improve on is a free bag of haribo 😁.”

Helpful Report

Posted 4 years ago

“Great service, product excellent and as advertised, timely delivery Will shop with you again Bill Carlyon”

Helpful Report

Posted 4 years ago

“Website so easy to use, great choice. Delivered in 2 days, great service”

Helpful Report

Posted 4 years ago

“Super fast delivery to replace faulty laptop Xmas present from another company. Made my daughter very happy. Great service and great laptop!”

Helpful Report

Posted 4 years ago

“Item as described delivered as promised good communication”

Helpful Report

Posted 4 years ago

“Easy to use website to order the phone. Delivery was very prompt and I was kept up to date about the delivery time. Excellent service. I would have no hesitation in using this co pant again.”

Helpful Report

Posted 4 years ago

“UNBELIVABLY POOR CUSTOMER SERVICE Several time customer, always been fine, but wait until you have a problem! The worst customer experience I have ever encountered - this is the first time I have ever been compelled to write a negative review. Purchased Epson Ecotank as a xmas present. Faulty, couldnt get past set up. Advised Buy It Direct on 05.01. 13 email exchanges since and still no resolution. Initially tried to send me to the manufacturer. I advised my contract was with them and my intent was not to envoke to warranty but rather claim a refund or exchange under Consumer Rights Act 2015. Initially (3 emails) failed to acknowledge content of the emails and prefered to continue to prescribe same - refer to manufacturer. Then aledgedly escalted to a case manager on 13th Jan- stil waiting for their response??? Attaining any response (even untimely) is frustrating. Email chain attached!! At the very least should prove embarrassing! BUT AT YOUR PERIL”

Helpful Report

Posted 4 years ago

“delivery was good battery came in 2 days 9 cell battery charged it up for 24 hours and up to now as is well time will tell but up to now very happy with service and product would use this site for parts again no problem”

Helpful Report

Posted 4 years ago

“Spot on Laptops direct, my tablet was delivered on time and was was well packaged. Many Thanks :)”

Helpful Report

Posted 4 years ago

“My order was a Christmas present. Admittedly I ordered quite late (9 Dec) and paid extra for delivery by 23 Dec. Then got a message to say it would be delivered in January. I asked for early delivery fee to be refunded and it was. I suspect there was no way the item was going to be delivered by 23 Dec with covid delivery delays. I then got another email to say it would be delivered in February but before I got chance to contact laptops direct it arrived on 8 January. The recipient is happy with her late pressie and with one thing another I'm not going to make a fuss and would order from here again. Please be honest with customers. We're quite forgiving when told the truth. Keep safe and well.”

Helpful Report

Posted 4 years ago

“Good product fast delivery well done!!”

Helpful Report

Posted 4 years ago

“Initial delay in delivery was disappointing but delivery made eventually within acceptable time.”

Helpful Report

Posted 4 years ago

“Arrived early, great service start to finish, really happy with the product, would highly recommend and would 100% buy again from here.”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews