Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,204 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of laptops. Found what I wanted. Delivery was on time and the laptop was exactly as described.”

Helpful Report

Posted 4 years ago

“YOU BUY & PAY - NOTHING IS DELIVERED FOR MONTHS YOU BUY YOU PAY - NOTHING IS DELIVERED FOR MONTHS. - I have purchased a laptop for a Ł1000 from this company on 1 January. I was promised a 3-4 day delivery time. The delivery date came and went. The delivery date was changed and changed again and again and again, a total of four times!!! When I started to complain one month later, they promised another computer with similar but much less specs for the same money. I refused and selected a very similar item. Again I was promised a delivery time, but this time I was told that I have to wait a full month, so I waited. On the date of the delivery, they emailed me again, the 5th time, that the item will not be delivered. Yet again, they offered much worse computers for the same money. This company is a morally totally compromised con artist gang. They are literally selling goods that they do not have, they do not have any prospects to get in stock. Once you are disappointed with the delivery issues, they offer you worse quality goods / computers for the same money. I guess that is how they are selling their less sellable products. - They take your money - they make you wait weeks or months - and once you are fed-up enough, they either offer a refund or you must accept a worse item. Save your money, your time and sanity and go somewhere else. With this mentality, this company should be out of business and it would be better for all of us.”

Helpful Report

Posted 4 years ago

“Good value tv. Delivered on time as promised”

Helpful Report

Posted 4 years ago

“Absolute shambles of Customer service. Purchased a £1300 laptop in the sale, it arrived with software faults and I experienced multiple blue screens. Raised with CS and they completely ignored the issue, didnt even acknowledge that part of my complaint. I ended up having to complete a full install and reinstall of the software to resolve. a massive inconvenience and again the CS team literally ignored my multiple emails and only addressed other points I had raised (I was missing a code for a free game download) Several weeks on and still the CS team are skirting round the issue but finally someone replied to say I needed to take the issue up with MSI directly.......so I purchase a faulty laptop and reported it within 7 days of owning, yet I have been pushed away and ignored. I would avoid this place at all costs if you want a quality item and service to match”

Helpful Report

Posted 4 years ago

“Excellent communication and received multiple updates on delivery. I purchased grade A mobile phone and it is exactly as described, best value I could find too”

Helpful Report

Posted 4 years ago

“Product was a replacement for a accidentally damaged one. Delivered the next working day. Excellent service.”

Helpful Report

Posted 4 years ago

“Easy ordering system,my order arrived a couple of days earlier,very happy with the service provided.”

Helpful Report

Posted 4 years ago

“Very good service, kept updated with status of order, delivered on time and produce exactly as expected.”

Helpful Report

Posted 4 years ago

“The mobile phone I ordered was slightly more expensive than offered on other sites but the service from Laptops Direct was excellent, so well worth it!”

Helpful Report

Posted 4 years ago

“I'm happy with my laptop. Received fast. Fair price.”

Helpful Report

Posted 4 years ago

“Very good service with express delivery. Thanks very much”

Helpful Report

Posted 4 years ago

“First class service. Next day delivery as described. Helpful customer service regarding delivery address differing from billing address.”

Helpful Report

Posted 4 years ago

“In a world where businesses just can't get it right anymore, Laptops Direct continue to deliver. Order confirmed, receipt issued and shipping instructions updated every step of the way. Excellent.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with I ordered my new Laptop paid for next day delivery the item didn't Arrive I contacted the company and it hadn't even been sent another 2 days passed and I asked to cancel my order. 2 Days after me asking to cancel the laptop was sent, I had to send the laptop back and I still haven't received my £1109.96 refund 3 weeks later. I went to ebuyer.com purchased the same laptop for the same price and it was with me the next day. very very poor service all I want is my full refund”

Helpful Report

Posted 4 years ago

“First experience of laptopsdirect and I was not disappointed! Not only was the website very clear and easy to navigate, the laptop prices were extremely competitive AND the delivery time was extremely rapid (I ordered Monday, laptopsdirect committed to a Friday delivery and I actually received the next day!!).”

Helpful Report

Posted 4 years ago

“delievery speeds were insane”

Helpful Report

Posted 4 years ago

“Excellent service could not fault it”

Helpful Report

Posted 4 years ago

“Quick service would buy again A+”

Helpful Report

Posted 4 years ago

“Perfect service. Alan”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,204 reviews