Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service. Ordered the laptop about 9:30pm and within 12 hours I was accepting delivery. Fantastic service, quick, simple and slick.”

Helpful Report

Posted 4 years ago

“Couldn't fault it. Ordered mid-afternoon, arrived before lunch the next day. (obvs. cost £10 but that's more than fine with a ~£400 item) Will certainly consider Laptops Direct again in the future.”

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Posted 4 years ago

“Bought a 4k 32" monitor with next day delivery. Arrived promptly but left side of the screen didnt work. Contacted them said they could turn it around super quick. Super quick i am now five days later being told is likely to be two weeks. They have the monitor back now, they have the manufacturers case number agreeing it needs replacing. They have never contacted me ive chased them up instead. They make these promises then fail to deliver. Wish i had never heard of this company. Unhelpful disinterested and poor customer service... The latest is its a high price product so it takes time to sort out, wait who paid that price??? Meanwhile my editing studio stands all kitted out with no monitor to let me use it...”

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Posted 4 years ago

“Good service and communication. Heartily recommend.”

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Posted 4 years ago

“Received the product on time and the communications were very clear and timely. Price of the item was well below other leading retailers. Happy withe purchase.”

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Posted 4 years ago

“Decent price, arrived much quicker than expected”

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Posted 4 years ago

“Easy to order & delivered speedily.”

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Posted 4 years ago

“prefect in the product and price no complaints thank you it was needed swiftly.”

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Posted 4 years ago

“Great price, prompt delivery. Excellent service. Would highly recommend.”

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Posted 4 years ago

“Bought a swann 4 camera cctv system a while back. Decided to upgrade 2 of the cameras. I found the exact same cameras cheaper here than screwfix. The only negative I have is that the company say p&p is free over a certain value, my purchase was over the value but still ended up paying. Great cctv system for the money, upgraded cameras are a lot clearer at night.”

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Posted 4 years ago

“Well priced and arrived on time. No complaints.”

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Posted 4 years ago

“5/5 service, my monitor was delivered 3 days early, only 36 hours after purchase!! I purchased the LG 27gn800-b gaming monitor, very happy with the purchase, top quality monitor! Would definitely recommend both laptopsdirect and the LG monitor! Will be using this company again”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Excellent service. Prompt delivery. Very happy with purchase.”

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Posted 4 years ago

“Excellent service. Promised next day delivery and that's exactly what I got. Webcam was competitively priced compared to other sites.”

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Posted 4 years ago

“Really great, professional service. Very impressed!!”

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Posted 4 years ago

“Best price I could find. Click and collect easily arranged to local shop. Quick service. Thank you.”

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Posted 4 years ago

“Quick delivery and very quickly answered a query about Extended Warranty”

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Posted 4 years ago

“Best price I could find. Click and collect easily arranged to local Tesco. Brilliant service. Thank you.”

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Posted 4 years ago

“Rapid delivery, thanks!”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews