Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,160 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, had what I wanted, dependable delivery. I'm very pleased.”

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Posted 4 years ago

“Purchased new laptop which was delivered within 24 hours. Will definitely be using this supplier again.”

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Posted 4 years ago

“Great service, quick dispatch and delivery. Would definitely use again!”

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Posted 4 years ago

“Excellent service with next day delivery. Good prices too.”

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Posted 4 years ago

“My new phone arrived very promptly despite lockdown and the website was very easy to use. Cannot comment on after sales service as I have not needed to use it.”

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Posted 4 years ago

“Very good service have use them twice and would recommend them”

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Posted 4 years ago

“I bought a laptop and got very good communication and timely delivery. Very happy with device although I had underspeced what I wanted. I had to upgrade the ram, again from laptops direct and it came real quick and now everything is beautiful”

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Posted 4 years ago

“Ordered a Lenovo refurbed laptop, which was delivered to Spain rapidly and efficiently. Laptop working well so far. Re the email asking customer to write a review, can I recommend that you put a link in the email that allows the customer to immediately write a review and not either have to search for the Laptops Direct Co. on a generic site, or, in the case of the second link, actually have to create an account to write a review. I've made the effort as I have used Laptops Direct several times, but any other Co. I wouldn't have bothered. Make it short and simple!”

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Posted 4 years ago

“Ordered online, the product arrived as promised and pleased with the product. Value for money. Would recommend.”

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Posted 4 years ago

“Helpful service resolving difficulties of provision in current pandemic crisis”

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Posted 4 years ago

“The service was simple to buy online and delivery was fast and efficient”

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Posted 4 years ago

“Great service and product as described”

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Posted 4 years ago

“Purchased mobile phone, best price, great delivery . No problems”

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Posted 4 years ago

“Excellent service item delivered as promised during these difficult times. Have used previously and would use again. Thank you.”

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Posted 4 years ago

“Bought a new unlocked Apple iPhone 6S Plus 128GB. As this model was discontinued several years ago, I assumed by "new" in the description they really meant "refurbished" but no, I called LD's customer service and they said it was definitely brand new. Yet the price was nearly 1/3 of the original retail price! I went ahead and sure enough it arrived in the original Apple packaging etc. Not only that but the phone let me take out a full AppleCare policy which proves it was new and unregistered. This top model iphone cost nearly £800 when it came out and I think LD may have some more, so get yourself a bargain! I should also say LD's customer service was very good and the phone arrived promptly. Many thanks Laptops Direct! * RECOMMENDED *”

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Posted 4 years ago

“I bought the Asus Rog Swift PG35VQ screen from Laptops Direct. I chose Laptops Direct because they offer a service in which they unpack and test the screen before it them out. Result? Total satisfaction. Thanks guys!”

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Posted 4 years ago

“I ordered two Samsung phones, they arrived the next day in sealed, perfect condition. Warranty is by Samsung, all perfect. And very reasonable prices. Got a reasonably quick answer to my questions, despite the lockdown. Good service!”

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Posted 4 years ago

“Fantastic service ordered a new chrome book fantastic price awesome service and arrived within 2days thanks guys.”

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Posted 4 years ago

“Great service, great communication and rapid delivery!! Would definitely recommend!!”

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Posted 4 years ago

“I bought a mobile phone and it came the next day , quick prompt service”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,160 reviews