Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,160 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service ,I ordered a new phone and in a couple of days it arrived and everything was good .First class service and would recommend them”

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Posted 4 years ago

“Purchased a gaming monitor for my son from laptops direct and I'm impressed. Great price (cheaper than other sites) and brilliant delivery service. Would recommend.”

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Posted 4 years ago

“This was my first experience with Laptops direct - to purchase Apple Air Pods. Not only were the cheapest but the service was first class. I ordered on a Sunday and they were delivered first thing on the Monday. Amazon, beat that! Thank you - well done!”

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Posted 4 years ago

“Excellent service. Next day delivery and emails to let me know time of arrival. Great price, I will use this company again. Highly recommended.”

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Posted 4 years ago

“excellent”

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Posted 4 years ago

“Excellent customer service and super fast delivery, with times and tracking”

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Posted 4 years ago

“Most helpful when I phoned to order my phone Super fast delivery , extremely pleased with service.”

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Posted 4 years ago

“Great laptops in great price. Express delivery. Highly recommended.”

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Posted 4 years ago

“Excellent service. Order a mobile for same day collection, telephoned customer services to check opening times, quick to answer phone & very helpful as was the lady in the shop. Also ordered an items for delivery later in the week. I was kept informed of the delivery status and goods were received on the day and time promised. All items are new and working well. Happy with the company and will definitely use again and recommend to others.”

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Posted 4 years ago

“Everything, the phone which is apparently grade 3 though you wouldn’t have guessed it, the price and the service are all excellent. Wouldn’t hesitate to use them again. Fully recommend.”

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Posted 4 years ago

“Excellent service, next day delivery and brilliant quality product.”

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Posted 4 years ago

“I was looking for a new gaming laptop with a 17.3 screen and saw the one I wanted so ordered it late Sunday afternoon and it was delivered to me by 11.45 Monday which was the next day. This was my second time using this site and both times have not been disappointed with either of my laptop. My husband now as my other laptop and it it still work really will and it is over 3 years old now. Would buy from them again .”

Laptops Direct 5 star review on 19th July 2020

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Posted 4 years ago

“bought two mobile phones , delivery was quick ,very pleased with them, and no problems, would recommend this company.”

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Posted 4 years ago

“So easy to purachse and additional set up fee and checks were well worth paying. Came well packaged and in only a few days - a super price for a great laptop. Would highly recommend.”

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Posted 4 years ago

“ordered laptop midday was delivered within 24 hours the whole process was excellent kept fully informed impressed will use this company again recommended”

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Posted 4 years ago

“Ordered laptop and was kept informed right through to delivery, laptop was exactly what I needed. Would not hesitate to order from them in the future.”

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Posted 4 years ago

“I was keen to find a laptop that was aesthetically pleasing but rather naive about functionality. The assistant was very patient with my request and directed me to a laptop that suited all my requirements. He was confident in his choice and I was very pleased with it and the speedy delivery too. Thank you for great customer service!”

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Posted 4 years ago

“Very pleased with phone. Arrived a day earlier than quoted.”

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Posted 4 years ago

“Ordered my laptop said I don’t want to pay delivery said it could be 10 days. It was delivered the next day”

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Posted 4 years ago

“Easy process to search and order chrome books for my grandchildren. Arrived on selected day.Highly recommend.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,160 reviews