Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,173 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, good communication and such a quick delivery and a new printer at a competitive price. Would recommend.”

Helpful Report

Posted 5 years ago

“Working in the IT industry, im a repeat customer to Laptops Direct - website easy to use, pricing competitive and shipments arrive when expected. Most recent purchase was for a monitor that went EOL prior to shipment. Laptops Direct kept me up to date and supported the transition to an alternate, in stock, monitor that was delivered the next day. Proved themselves to be my starting point for any tech that the family or i need. Would definately recommend..!”

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Posted 5 years ago

“Great service. Laptop came the following day in great condition. No hassle whatsoever. They also seem to have good deals on all the time. Will definitely buy from here again.”

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Posted 5 years ago

“Bought two LG monitors, excellent value, would definitely recommend and buy again.”

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Posted 5 years ago

“PC MONITOR ASUS Excellent delivery times and prices Would use again”

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Posted 5 years ago

“Ordered AirPods with standard delivery. Arrived 2 days later in perfect condition. Very pleased with service.”

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Posted 5 years ago

“Excellent next day service with competitive pricing”

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Posted 5 years ago

“Brilliant service, super fast delivery, fantastic price!”

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Posted 5 years ago

“Quick and easy purchase. Excellent delivery time. Very happy with purchase”

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Posted 5 years ago

“I was looking for a refurbished laptop for my son that he could do both his school work on from home as well as some gaming. I needed advice as I'm not PC savvy, so chose Laptops Direct as they were taking calls and emails during the covid lockdown climate. I had an extremely helpful advisor on email and phone who explained the terminology and emailed me a choice of options available, I rang her back to make an order which arrived a few days later. There were good email updates keeping me informed of the delivery. All in all I am extremely happy with the service (and the advisors' knowledge – thank you Gail!). My son is delighted with the HP laptop. Many thanks.”

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Posted 5 years ago

“Excellent. Fast delivery. Arrived within the timeslot given. Already have used again. Would highly reccomend.”

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Posted 5 years ago

“Product ordered is very good. I very nearly chose to purchase same item from Amazon , because I did not want to pay £9.99 for next day delivery. In the end I chose standard delivery and was advised the item would arrive by 11th May 2020 at the latest. However the item arrived the next day in any case and I did not pay for delivery.”

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Posted 5 years ago

“Great value, easy to find what you want on their website. Excellent customer service when I had to return a product that turned out wasn't what I wanted. Refund to card arrived in two days. Replacement arrived far quicker than was indicated in sales receipt. Very happy to recommend.”

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Posted 5 years ago

“I have been buying goods for a couple of years now from this site. I can honestly say the description of goods, delivery and quality of the product has always been spot on for me. This is my default site to go to when it comes to reburb items”

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Posted 5 years ago

“Straightforward purchase with affordable payment options. Laptop arrived on time & in tiptop condition.”

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Posted 5 years ago

“Great product. Very quick delivery. Cannot fault it.”

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Posted 5 years ago

“Couldn’t believe how speedy they delivered- a matter of hours from time of order. Exceptional”

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Posted 5 years ago

“Laptops direct, Received my Epson printer within 24hrs. Arrived as described, brilliant service fast but not furious. Ordered with confidence, Would I use again ??? Sure I would, Many thanks to the team Kevin (Oxford)”

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Posted 5 years ago

“Great service. Ordered laptop arrived very quickly. Mint condition all working fine. Excellent company cant fault them. I would highly recommend this company.”

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Posted 5 years ago

“The most reliable and trustworthy company I have ever used. Been buying from here for several years. All deliveries on time with plenty of notice. Customer service is best i have known. Cannot recommend these guys enough! I have bought a laptop, chargers and a samsung galaxy watch far cheaper than anywhere else with 1st class service every time.”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,173 reviews