Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service item delivered as promised during these difficult times. Have used previously and would use again. Thank you.”

Helpful Report

Posted 5 years ago

“Bought a new unlocked Apple iPhone 6S Plus 128GB. As this model was discontinued several years ago, I assumed by "new" in the description they really meant "refurbished" but no, I called LD's customer service and they said it was definitely brand new. Yet the price was nearly 1/3 of the original retail price! I went ahead and sure enough it arrived in the original Apple packaging etc. Not only that but the phone let me take out a full AppleCare policy which proves it was new and unregistered. This top model iphone cost nearly £800 when it came out and I think LD may have some more, so get yourself a bargain! I should also say LD's customer service was very good and the phone arrived promptly. Many thanks Laptops Direct! * RECOMMENDED *”

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Posted 5 years ago

“I bought the Asus Rog Swift PG35VQ screen from Laptops Direct. I chose Laptops Direct because they offer a service in which they unpack and test the screen before it them out. Result? Total satisfaction. Thanks guys!”

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Posted 5 years ago

“I ordered two Samsung phones, they arrived the next day in sealed, perfect condition. Warranty is by Samsung, all perfect. And very reasonable prices. Got a reasonably quick answer to my questions, despite the lockdown. Good service!”

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Posted 5 years ago

“Fantastic service ordered a new chrome book fantastic price awesome service and arrived within 2days thanks guys.”

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Posted 5 years ago

“Great service, great communication and rapid delivery!! Would definitely recommend!!”

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Posted 5 years ago

“I bought a mobile phone and it came the next day , quick prompt service”

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Posted 5 years ago

“Good price and very good delivery time.”

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Posted 5 years ago

“Good price and delivered quickly.”

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Posted 5 years ago

“My A2 grade phone arrived looking brand new. I was very impressed with the website and the clear descriptions, excellent delivery options even during lockdown.”

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Posted 5 years ago

“Just bought the latest BlackBerry Key2LE from here. Excellent quick delivery and phone seems fabulous so far. Many thanks. Pat”

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Posted 5 years ago

“Easy, prompt delivery and good price”

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Posted 5 years ago

“Ordered an iPhone 6 s. Second hand. Did not pay for speedy delivery. But within two days of ordering I had my new phone and very pleased with its condition. Good as new I would say”

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Posted 5 years ago

“Needed a replacment battery for my Dell, less than 24 hours later received. Excellent service. Would recommend and use again.”

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Posted 5 years ago

“Excellent service, good communication and such a quick delivery and a new printer at a competitive price. Would recommend.”

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Posted 5 years ago

“Working in the IT industry, im a repeat customer to Laptops Direct - website easy to use, pricing competitive and shipments arrive when expected. Most recent purchase was for a monitor that went EOL prior to shipment. Laptops Direct kept me up to date and supported the transition to an alternate, in stock, monitor that was delivered the next day. Proved themselves to be my starting point for any tech that the family or i need. Would definately recommend..!”

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Posted 5 years ago

“Great service. Laptop came the following day in great condition. No hassle whatsoever. They also seem to have good deals on all the time. Will definitely buy from here again.”

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Posted 5 years ago

“Bought two LG monitors, excellent value, would definitely recommend and buy again.”

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Posted 5 years ago

“PC MONITOR ASUS Excellent delivery times and prices Would use again”

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Posted 5 years ago

“Ordered AirPods with standard delivery. Arrived 2 days later in perfect condition. Very pleased with service.”

Helpful Report

Posted 5 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews